Scheduled
Dear Valued Customers,
We would like to inform you about an upcoming urgent planned maintenance activity that will be performed on the following F5 services:
- Bot Defense Advanced
- Cloud SSE
Maintenance Window:
Start Time: 22 Nov 2025 04:00 UTC
End Time: 22 Nov 2025 08:00 UTC
Reference: SDCCAB-2287 and SDCCAB-2288
Projected Impact:
Major web browsers will no longer trust certificates issued by Entrust after November 2024.
- For Customers with Hosted Deployments: Existing Entrust certificates will remain valid until their expiration. However, once they expire, browsers may display security warnings, such as "Your connection is not private".
- For Customers with On-Prem Deployments: Entrust certificates remain valid until expiration; however, browsers will block access entirely once the certificates expire.
Reason for Maintenance:
This maintenance will replace Entrust-issued certificates with certificates from the Sectigo Certificate Authority to ensure continued secure and uninterrupted access.
- For Customers with Hosted Deployments: F5 will perform this certificate replacement during the maintenance window. Customers using root CA pinning may need to update their trusted CA list.
- For Customers with On-Prem Deployments: F5 does not manage certificates for on-premises systems. Customers are responsible for replacing any Entrust-issued certificates with a trusted certificate authority (e.g., DigiCert, Sectigo) before their expiration. It is strongly recommended that customers test new certificates in a staging environment prior to deploying them in production.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com or call us at 1-888-882-7535.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted Nov 15, 2025 - 00:59 UTC
This scheduled maintenance affects: Services (Bot Defense) and Bot and Risk Mgt - Legacy (F5 Bot Defense - AWS, F5 Bot Defense - GCP - US - East1, F5 Bot Defense - GCP - US - East4, F5 Bot Defense - GCP - US - Central1, F5 Bot Defense - GCP - US - West1, F5 Bot Defense - GCP - US - West2, F5 Bot Defense - GCP - North America - Northeast1, F5 Bot Defense - GCP - North America - Northeast2, F5 Bot Defense - GCP - European Union - West1, F5 Bot Defense - GCP - European Union - West2, F5 Bot Defense - GCP - European Union - West3, F5 Bot Defense - GCP - Asia - East1, F5 Bot Defense - GCP - Asia - East2, F5 Bot Defense - GCP - Asia - Northeast1, F5 Bot Defense - GCP - Asia - Northeast2, F5 Bot Defense - AWS - AP - South1, F5 Bot Defense - AWS - AP - South2, F5 Bot Defense - AWS - AP - Southeast1, F5 Bot Defense - AWS - AP - Southeast2, F5 Bot Defense - AWS - AP - Southeast3, F5 Bot Defense - AWS - EU - Central1, F5 Bot Defense - AWS - EU - North1, F5 Bot Defense - AWS - EU - West1, F5 Bot Defense - AWS - ME - South1, F5 Bot Defense - AWS - SA - East1, F5 Bot Defense - AWS - US - East1, F5 Bot Defense - AWS - US - East2, F5 Bot Defense - AWS - US - West1, F5 Bot Defense - AWS - US - West2, F5 Bot Defense - AWS - AP - Northeast1, F5 Bot Defense - AWS - AP - Northeast3).