F5 Distributed Cloud - Service Degradation - Multiple Regional Edges - INC-20261026-533
Update - We are continuing to investigate performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites and our engineering teams are actively working to determine the underlying cause and return services to normal operation. We will share further updates as more information becomes available.

Thank you for your continued patience.
Oct 26, 2026 - 08:25 UTC
Update - We continue to investigate performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites. Our engineering teams are working to isolate the root cause and restore normal performance. We will share further updates as more information becomes available.

Thank you for your continued patience and understanding.
Oct 26, 2026 - 06:00 UTC
Update - We are investigating a performance degradation issue affecting multiple F5 Distributed Cloud Regional Edge sites.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.

We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 2026 - 04:14 UTC
Update - We are investigating a performance degradation issue affecting multiple F5 Distributed Cloud Regional Edge sites.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.

We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 2026 - 03:33 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting XC services in few regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 02:26 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Oct 26, 2026 - 02:34 UTC

About This Site

F5 Distributed Cloud provides distributed cloud services to connect, secure, and deploy your applications across edge, multi-cloud, and our global app delivery network.

This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.

Uptime over the past 90 days. View historical uptime.
Services Operational
Portal & Customer Login Operational
Customer Dashboard Operational
App Stack Operational
Secure Mesh Operational
Bot Defense Operational
Client Side Defense Operational
DNS Operational
CDN Control Plane Operational
NGINX One Operational
TA - Traffic Advertising Operational
Routed Originated Services Operational
WebApp Scanning Operational
HTTP Load Balancer Operational
NGINXaaS for Azure Operational
Global Log Receiver (GLR) Operational
F5 Application Delivery Service Operational
Customer Support, Docs and WebSite Operational
Website Operational
Customer Support Operational
Software Distribution Operational
Product Documentation Operational
North America PoPs Degraded Performance
Ashburn (dc12), VA, United States Degraded Performance
Ashburn (b-dc12), VA, United States Degraded Performance
Ashburn (c-dc12), VA, United States Degraded Performance
New York (ny8), NY, United States Operational
New York (b-ny8), NY, United States Operational
San Jose (sv10), CA, United States Degraded Performance
San Jose (b-sv10), CA, United States Degraded Performance
Seattle, WA, United States Operational
Toronto, Canada Operational
Dallas (dal3), TX, United States Degraded Performance
Dallas (b-dal3), TX, United States Operational
Atlanta, GA, United States Operational
Montreal, Canada Operational
Miami, FL, United States (Network) Operational
Chicago, IL, United States Operational
Querétaro, Mexico Operational
South America PoPs Degraded Performance
Sao Paulo, Brazil Degraded Performance
Europe PoPs Degraded Performance
Amsterdam, Netherlands Operational
Frankfurt (fr4), Germany Operational
Frankfurt (b-fr4), Germany Operational
London (tn2), United Kingdom Degraded Performance
London (b-tn2), United Kingdom Operational
Paris (pa2), France Operational
Paris (pa4), France Operational
Madrid, Spain Degraded Performance
Lisbon, Portugal Operational
Stockholm, Sweden Degraded Performance
Paris, France (Network) Operational
Milan, Italy Operational
Asia PoPs Degraded Performance
Singapore, Singapore Degraded Performance
Tokyo, Japan Degraded Performance
Osaka, Japan Operational
Hong Kong, Asia Operational
Mumbai (mb2), India Operational
Mumbai (b-mb2), India Operational
Chennai, India Operational
Jakarta, Indonesia Operational
Seoul, South Korea Operational
Oceania PoPs Operational
Sydney, Australia Operational
Melbourne, Australia Operational
Middle East PoPs Operational
Dubai, United Arab Emirates Operational
Tel Aviv, Israel Operational
Silverline - Legacy Operational
Proxy Services - US West (SJC) Operational
Proxy Services - UK (LON) Operational
Proxy Services - US East (DCA) Operational
Routed Services - US West (SJC) Operational
Routed Services - US East (DCA) Operational
Routed Services - UK (LON) Operational
Routed Services - Germany (FRA) Operational
Routed Services - Asia (SIN) Operational
Routed Services - Toronto (YYZ) Operational
Routed Services - North America Operational
Routed Services - Paris (CDG) Operational
Regional PoPs - Bahrain (BAH) Operational
Regional PoPs - Hong Kong (HKG) Operational
Regional PoPs - Montreal (YUL) Operational
Regional PoPs - Mumbai (BOM) Operational
Regional PoPs - Ohio (CMH) Operational
Regional PoPs - São Paulo (GRU) Operational
Regional PoPs - Sydney (SYD) Operational
Regional PoPs - Tokyo (TYO) Operational
Customer Portal Operational
Silverline Ticketing Operational
ACD Service (SOC Phone) Operational
Transit Carrier - US West (SJC) Operational
Transit Carrier - US East (DCA) Operational
Transit Carrier - UK (LON) Operational
Transit Carrier - Germany (FRA) Operational
Transit Carrier - Asia (SIN) Operational
Proxy Services - Germany (FRA) Operational
Proxy Services - Asia (SIN) Operational
Bot and Risk Mgt - Legacy Operational
F5 Bot Defense - Sunnyvale Operational
F5 Bot Defense - Santa Clara, CA Operational
F5 Bot Defense - Los Angeles Operational
F5 Bot Defense - Chicago Operational
F5 Bot Defense - Washington, DC Operational
F5 Bot Defense - Ashburn Operational
F5 Bot Defense - New York Operational
F5 Bot Defense - Hong Kong Operational
F5 Bot Defense - Amsterdam Operational
F5 Bot Defense - AWS Operational
F5 Bot Defense - GCP - US - East1 Operational
F5 Bot Defense - GCP - US - East4 Operational
F5 Bot Defense - GCP - US - Central1 Operational
F5 Bot Defense - GCP - US - West1 Operational
F5 Bot Defense - GCP - US - West2 Operational
F5 Bot Defense - GCP - North America - Northeast1 Operational
F5 Bot Defense - GCP - North America - Northeast2 Operational
F5 Bot Defense - GCP - European Union - West1 Operational
F5 Bot Defense - GCP - European Union - West2 Operational
F5 Bot Defense - GCP - European Union - West3 Operational
F5 Bot Defense - GCP - Asia - East1 Operational
F5 Bot Defense - GCP - Asia - East2 Operational
F5 Bot Defense - GCP - Asia - Northeast1 Operational
F5 Bot Defense - GCP - Asia - Northeast2 Operational
F5 Bot Defense - AWS - AP - South1 Operational
F5 Bot Defense - AWS - AP - South2 Operational
F5 Bot Defense - AWS - AP - Southeast1 Operational
F5 Bot Defense - AWS - AP - Southeast2 Operational
F5 Bot Defense - AWS - AP - Southeast3 Operational
F5 Bot Defense - AWS - EU - Central1 Operational
F5 Bot Defense - AWS - EU - North1 Operational
F5 Bot Defense - AWS - EU - West1 Operational
F5 Bot Defense - AWS - ME - South1 Operational
F5 Bot Defense - AWS - SA - East1 Operational
F5 Bot Defense - AWS - US - East1 Operational
F5 Bot Defense - AWS - US - East2 Operational
F5 Bot Defense - AWS - US - West1 Operational
F5 Bot Defense - AWS - US - West2 Operational
F5 Bot Defense - S3 Bucket Operational
F5 Distributed Cloud Protection Manager (DCPM) US - WORLDWIDE Operational
F5 Distributed Cloud Protection Manager (DCPM) EU - WORLDWIDE Operational
F5 Distributed Cloud Protection Manager (DCPM) CA - WORLDWIDE Operational
SAFE - GCP - US Operational
SAFE - GCP - EMEA Operational
SAFE - GCP - APCJ-1 Operational
SAFE - GCP - APCJ-2 Operational
SAFE - GCP - Canada Operational
Internal Communications Operational
Internal Testing Operational
P.STG - STG Operational
S.STG - STG1 Operational
DCPM (WorldWide) Operational
F5 Bot Defense - AWS - AP - Northeast1 Operational
F5 Bot Defense - AWS - AP - Northeast3 Operational
Data Inteligence - Premium Upgrades Operational
Data Delivery Upgrade Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Global Controller and DNS Service Globally – Impact: Brief Interruption Nov 7, 2026 00:00 - Nov 8, 2026 16:00 UTC

Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 services:
- F5 Distributed Cloud Global Controller
- F5 Distributed Cloud DNS Service

Maintenance Window:
Start Time: 7 Nov 2026 00:00 UTC
End Time: 8 Nov 2026 16:00 UTC

Reference: SDCCAB-5861

Projected Impact:
During the maintenance window, configuration changes made in the F5 Distributed Cloud Console will continue to be saved and propagated normally, except for a brief delay in propagation while platform management services are upgraded. Customer Edge (CE) health metrics may be temporarily unavailable in the dashboard, and access to the F5 Distributed Cloud Console may be intermittently disrupted. Any Console access interruptions are expected to be brief, with access restored automatically as the upgrade progresses.

Additionally, F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no widespread service impact is expected during this maintenance window. However, there is a slight possibility that a small number of DNS requests may encounter intermittent failures.

Reason for Maintenance:
This maintenance activity involves software upgrades to the F5 Distributed Cloud Global Controller logging, metrics, and analytics services, as well as the DNS service, aimed at improving overall platform stability, performance, and reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted on Oct 24, 2026 - 05:20 UTC

Oct 26, 2026

Unresolved incident: F5 Distributed Cloud - Service Degradation - Multiple Regional Edges - INC-20261026-533.

Oct 25, 2026

[Rescheduled] Planned Maintenance Notification for F5 Distributed Cloud Regional Edge Globally – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 02:01 UTC
Scheduled - Dear Valued Customer,

We would like to inform you that the previously scheduled maintenance for Distributed Cloud Regional Edge has been rescheduled.

Updated Maintenance Details:
Start Time: 24 Oct 2026 02:00 UTC
End Time: 25 Oct 2026 16:00 UTC

- October 24th 02:00 UTC - Amsterdam, B-Mumbai, Ashburn DC12, Montreal, Tel Aviv
- October 24th 06:00 UTC - D-Ashburn DC12, D-New York, Dallas, Dubai, Jakarta
- October 24th 10:00 UTC - Atlanta, B-San Jose, C-Ashburn DC12, Lisbon, Stockholm
- October 24th 14:00 UTC - Chicago, Hong Kong, Melbourne, Chennai, Seattle
- October 24th 18:00 UTC - B-Dallas, Milan, New York, Singapore, Sydney
- October 24th 22:00 UTC - Frankfurt, Mumbai, Seoul, Toronto, Tokyo
- October 25th 02:00 UTC - B-Ashburn DC12, Madrid, Paris-2, Queretaro
- October 25th 06:00 UTC - B-Frankfurt, Osaka, Sao Paulo, London
- October 25th 10:00 UTC - B-New York, B-London, Paris-4, San Jose

Note: The start time for each cluster is strictly dependent on the successful completion of the previous one. If a cluster finishes ahead of or behind schedule, the start time for the subsequent clusters will be adjusted accordingly, advancing or delaying the entire subsequent schedule by the same duration.

Reason for Reschedule: Rescheduled to ensure all necessary resources are available to complete the work efficiently.

Reference ID: SDCCAB-5644

We apologize for any inconvenience caused and appreciate your cooperation and understanding as we work to improve our services.

If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

Sincerely,
F5 Distributed Cloud
Oct 10, 03:42 UTC
[EXTENDED] F5 Urgent Scheduled Maintenance Notification for F5 Bot Defense Network Infrastructure in Ashburn (DC11) – Impact: Non-Disruptive
Completed - The scheduled maintenance has been completed.
Oct 25, 06:00 UTC
Update - Dear Valued Customer,

We would like to inform you that the ongoing maintenance for F5 Bot Defense Network Infrastructure in Ashburn (DC11) has been extended by an additional 2 hours. The new expected completion time is October 25th at 06:00 AM UTC.

We sincerely appreciate your patience and understanding as we carry out this critical maintenance to further enhance the quality and reliability of our services.Sincerely,
F5 Distributed Cloud Team
Oct 25, 03:40 UTC
Update - Dear Valued Customer,

We would like to inform you that the ongoing maintenance for F5 Bot Defense Network Infrastructure in Ashburn (DC11) has been extended by an additional 3 hours. The new expected completion time is October 25th at 04:00 AM UTC.

We sincerely appreciate your patience and understanding as we carry out this critical maintenance to further enhance the quality and reliability of our services.Sincerely,
F5 Distributed Cloud Team
Oct 25, 00:27 UTC
Update - Dear Valued Customer,

We would like to inform you that the ongoing maintenance for F5 Bot Defense Network Infrastructure in Ashburn (DC11) has been extended by an additional 4 hours. The new expected completion time is October 25th at 01:00 AM UTC.

We sincerely appreciate your patience and understanding as we carry out this critical maintenance to further enhance the quality and reliability of our services.Sincerely,
F5 Distributed Cloud Team
Oct 24, 20:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 13:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Bot Defense (Advanced)

Maintenance Window:
Start Time: 24 Oct 2026 13:00 UTC
End Time: 24 Oct 2026 21:00 UTC

Reference: SDCCAB-4737

Projected Impact:
Prior to maintenance, traffic will be redirected from Ashburn, Virginia, to Silicon Valley, California, using automated health-check routing. During this window, redundancy will operate in a single-site configuration, and no traffic interruption is expected. Traffic will be seamlessly restored post-maintenance.

Reason for Maintenance:
We will be performing power infrastructure maintenance to enhance infrastructure reliability and operational resiliency.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 16, 21:11 UTC

Oct 24, 2026

Urgent Scheduled Maintenance Notification for F5 Bot Defense Advance Globally – Impact: Data Processing Delay
Completed - The scheduled maintenance has been completed.
Oct 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 02:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- Services - Client Side Defense

Maintenance Window:
Start Time: 24 Oct 2026 02:00 UTC
End Time: 24 Oct 2026 14:00 UTC


Reference: SDCCAB-5771

Projected Impact:
During the maintenance window, processing of newly collected script data for Client-Side Defense (CSD) may be delayed. All other CSD functionality will continue to operate as expected.

Reason for Maintenance:
We will be performing essential maintenance on our Client-Side Defense infrastructure to improve overall performance and reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 21, 22:56 UTC
Planned Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Multiple locations – Impact: Degraded Performance
Completed - The scheduled maintenance has been completed.
Oct 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 05:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure

Affected Locations:
- London (B-TN2, TN2)
- San Jose (SV10,B-SV10)
- Ashburn (DC12,B-DC12,C-DC12)
- Singapore (SG3)

Maintenance Window:
Start Time: 24 Oct 2026 05:00 UTC
End Time: 24 Oct 2026 09:00 UTC

Reference: SDCCAB-5596 ,SDCCAB-5613,SDCCAB-5614,SDCCAB-5615

Projected Impact:
Customers may experience degraded monitoring visibility within the Distributed Cloud Console Routed DDoS workspace while infrastructure components are transitioned as part of this maintenance activity. This may result in temporary gaps or inconsistencies in traffic graphs and monitoring data presented in the Console. Network services, customer traffic, and application availability are not expected to be affected.

Reason for Maintenance:
This scheduled maintenance will transition infrastructure components to an updated platform. This work is part of our ongoing efforts to modernize the infrastructure, improve operational efficiency, and enhance the scalability and reliability of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 9, 08:08 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Multiple locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 05:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure

Affected Locations:
- Chicago
- Dallas (dal3)
- San Jose (sv10)
- Seattle
- Toronto

Maintenance Window:
Start Time: 24 Oct 2026 05:00 UTC
End Time: 24 Oct 2026 07:00 UTC

Reference: SDCCAB-5589

Projected Impact:
Customers connecting to the mentioned Points of Presence (PoPs) may experience a brief service disruption during the maintenance window as essential upgrades are performed on our network infrastructure. Customers not connecting through these locations are not expected to be affected.

Reason for Maintenance:
We are performing essential network infrastructure upgrades across multiple facilities. This is part of our ongoing commitment to enhancing the reliability, performance, and security of your services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 16, 18:02 UTC

Oct 23, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1) – Impact: Degraded Performance
Completed - The scheduled maintenance has been completed.
Oct 23, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 06:46 UTC
Scheduled - Dear Valued Customer,

We would like to inform you of an upcoming vendor unplanned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1)

Maintenance Window:
Start Time: 23 Oct 2026 06:45 UTC
End Time: 23 Oct 2026 12:00 UTC

Reference ID: SDCCAB-5737

Projected Impact:
Customers who have created hard-coded dependencies for this specific Regional Edge (Querétaro, Mexico (QRO1)) site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
The vendor will perform urgent maintenance to improve service stability and reliability. Measures are being taken to minimise any potential impact.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 23, 06:45 UTC

Oct 22, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge Globally – Impact: No impact (Informational)
Completed - The scheduled maintenance has been completed.
Oct 22, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 22 Oct 2026 20:00 UTC
End Time: 22 Oct 2026 22:00 UTC

Reference: SDCCAB-5843

Projected Impact:
As part of the implementation, we will perform an update to the WAF signatures. We advise all F5 Distributed Cloud WAF customers to configure signature staging settings in their App Firewall since this change includes updates to security definitions. Staging recommendations can be found at the following link : Best Practices for Signature Staging | F5 Distributed Cloud Technical Knowledge https://docs.cloud.f5.com/docs-v2/web-app-and-api-protection/concepts/best-practices-for-signature-staging

Reason for Maintenance:
This maintenance will implement updates designed to improve WAF coverage and accuracy.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000163821.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 22, 17:53 UTC

Oct 21, 2026

Urgent Scheduled Maintenance Notification F5 Distributed Cloud Regional Edge Globally – Impact: No impact (Informational)
Completed - The scheduled maintenance has been completed.
Oct 21, 22:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 21 Oct 2026 21:00 UTC
End Time: 21 Oct 2026 23:00 UTC

Reference: SDCCAB-5843

Projected Impact:
As part of the implementation, we will perform an update to the WAF signatures. We advise all F5 Distributed Cloud WAF customers to configure signature staging settings in their App Firewall since this change includes updates to security definitions. Staging recommendations can be found at the following link : Best Practices for Signature Staging | F5 Distributed Cloud Technical Knowledge https://docs.cloud.f5.com/docs-v2/web-app-and-api-protection/concepts/best-practices-for-signature-staging


Reason for Maintenance:
This maintenance will implement updates designed to improve WAF coverage and accuracy.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 21, 21:48 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1) – Impact: Degraded Performance
Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:45 UTC
Scheduled - Dear Valued Customer,

We would like to inform you of an upcoming vendor unplanned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure

Maintenance Window:
Start Time: 21 Oct 2026 05:30 UTC
End Time: 21 Oct 2026 11:00 UTC

Reference ID: SDCCAB-5639

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
The vendor will perform planned maintenance to improve service stability and reliability. Measures are being taken to minimise any potential impact.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 21, 05:38 UTC

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

[RESCHEDULED] Planned Maintenance Notification for F5 Distributed Cloud Regional Edge in Sao Paulo (SP4) – Impact: Degraded Performance
Completed - The scheduled maintenance has been completed.
Oct 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 12:00 UTC
Update - Dear Valued Customer,

We would like to inform you that the previously scheduled maintenance for Regional Edge in Sao Paulo (SP4) has been rescheduled.

Updated Maintenance Details:
Start Time: 18 Oct 2026 12:00 UTC
End Time: 18 Oct 2026 20:00 UTC
Reason for Reschedule: Rescheduled to ensure all necessary resources are available to complete the work efficiently.
Reference ID: SDCCAB-5458

We apologize for any inconvenience caused and appreciate your cooperation and understanding as we work to improve our services.

If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

Sincerely,
F5 Distributed Cloud
Oct 12, 17:09 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 24 Oct 2026 12:00 UTC
End Time: 24 Oct 2026 20:00 UTC

Reference: SDCCAB-5458

Projected Impact:
During this maintenance window, traffic to Sao Paulo (SP4) Regional Edge will be directed to nearby Regional Edge sites. Customers with configurations that rely on Sao Paulo (SP4) Regional Edge site may experience degraded performance during this maintenance window. Customer Edge (CE) services and applications will not experience downtime and will continue to operate normally from other Regional Edge sites.

Reason for Maintenance:
Capacity enhancements in the Sao Paulo (SP4) Regional Edge to support scalability and reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 10, 19:30 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Chicago (CH2) – Impact: Minor Service Impact
Completed - The scheduled maintenance has been completed.
Oct 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:

- F5 Distributed Cloud Network Infrastructure

Maintenance Window:
Start Time: 18 Oct 2026 05:00 UTC
End Time: 18 Oct 2026 08:00 UTC

Reference: SDCCAB-5665

Projected Impact:
Customers connecting through the Chicago(CH2) Point of Presence (PoP) may experience a minor service impact during the maintenance window.

Reason for Maintenance:
Performing network infrastructure software upgrades at the Chicago(CH2) Point of Presence(PoP).

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 12, 06:18 UTC
Planned Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 18, 06:15 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 18, 06:15 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 17, 05:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 17 Oct 2026 02:00 UTC
End Time: 18 Oct 2026 08:00 UTC

Per-Location Maintenance Schedule:
- October 17th 02:00 UTC - B-New York, Toronto
- October 18th 02:00 UTC - B-Ashburn (DC12), Seoul, South Korea

Note: Each location's maintenance will begin only after the previous one has been successfully completed. The schedule may shift forward or backward depending on the actual completion time of each phase.

Reference: SDCCAB-5557

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 2, 20:23 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Amsterdam (AMS9) – Impact: Minor Service Impact
Completed - The scheduled maintenance has been completed.
Oct 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure

Maintenance Window:
Start Time: 17 Oct 2026 23:00 UTC
End Time: 18 Oct 2026 05:00 UTC

Reference: SDCCAB-5664

Projected Impact:
Customers connecting through the Amsterdam (AMS9) Point of Presence (PoP) may experience a minor service impact during the maintenance window.

Reason for Maintenance:
Performing network infrastructure software upgrades at the Amsterdam (AMS9) Point of Presence (PoP).

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 12, 05:41 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud DNS Service – Impact: No Impact
Completed - The scheduled maintenance has been completed.
Oct 18, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Service

Maintenance Window:
Start Time: 18 Oct 2026 00:30 UTC
End Time: 18 Oct 2026 03:30 UTC

Reference: SDCCAB-5592

Projected Impact:
This maintenance activity involves an upgrade to our internal infrastructure aimed to improve the stability, performance and security of the DNS service.

Reason for Maintenance:
F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no service impact or disruption to DNS resolution is expected during this maintenance window.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 10, 01:39 UTC

Oct 17, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud DNS Service – Impact: No Impact
Completed - The scheduled maintenance has been completed.
Oct 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Service

Maintenance Window:
Start Time: 17 Oct 2026 04:00 UTC
End Time: 17 Oct 2026 21:00 UTC

Reference: SDCCAB-5604

Projected Impact:
F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no service impact or disruption to DNS resolution is expected during this maintenance window.

Reason for Maintenance:
This maintenance activity involves a software update aimed to improve the stability, performance, and reliability of the DNS service. The update is being deployed through a phased rollout, and this maintenance activity is expected to complete the currently planned rollout.

Our Commitment:
We will provide timely updates should there be any further changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 9, 22:00 UTC
Planned Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Frankfurt (FR4) – Impact: Degraded Performance
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:

- F5 Distributed Cloud Network Infrastructure

Maintenance Window:
Start Time: 17 Oct 2026 05:00 UTC
End Time: 17 Oct 2026 09:00 UTC

Reference: SDCCAB-5553

Projected Impact:
Customers may experience degraded monitoring visibility within the Distributed Cloud Console Routed DDoS workspace while infrastructure components are transitioned as part of this maintenance activity. This may result in temporary gaps or inconsistencies in traffic graphs and monitoring data presented in the Console. Network services, customer traffic, and application availability are not expected to be affected.

Reason for Maintenance:
This scheduled maintenance will transition infrastructure components to an updated platform. This work is part of our ongoing efforts to modernize the infrastructure, improve operational efficiency, and enhance the scalability and reliability of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 5, 17:19 UTC

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1) – Impact: Degraded Performance
Completed - The scheduled maintenance has been completed.
Oct 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:15 UTC
Scheduled - Dear Valued Customer,

We would like to inform you of an upcoming vendor unplanned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure

Maintenance Window:
Start Time: 15 Oct 2026 06:15 UTC
End Time: 15 Oct 2026 12:00 UTC

Reference ID: SDCCAB-5714

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
The vendor will perform planned maintenance to improve service stability and reliability. Measures are being taken to minimise any potential impact.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 15, 06:10 UTC

Oct 14, 2026

Incident Advisory: INC-20261014-531
Resolved - Following a period of monitoring, functionality for the Global Log Receiver (GLR) and console access logs has fully returned to normal operations, with traffic processing remaining stable and operating normally throughout this service event.

This incident has now been marked as resolved. Thank you for your continued patience, support, and trust in F5.
Oct 14, 11:53 UTC
Monitoring - On October 14 2026, at approximately 10:35 UTC, F5 Distributed Cloud team detected a service degradation affecting Global Log Receiver (GLR) and console access logs. Currently, all affected services have been restored and are functioning as intended. However, services will remain under monitoring to ensure continued stability.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.
Oct 14, 11:20 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Log Relay (GLR) and console access logs in multiple regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 10/14/2026, 10:35 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Oct 14, 10:40 UTC

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

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