All Systems Operational

About This Site

F5 Distributed Cloud provides distributed cloud services to connect, secure, and deploy your applications across edge, multi-cloud, and our global app delivery network.

This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.

Uptime over the past 90 days. View historical uptime.
Services Operational
Portal & Customer Login Operational
Customer Dashboard Operational
App Stack Operational
Secure Mesh Operational
Bot Defense Operational
Client Side Defense Operational
DNS Operational
CDN Control Plane Operational
NGINX One Operational
TA - Traffic Advertising Operational
Routed Originated Services Operational
WebApp Scanning Operational
HTTP Load Balancer Operational
NGINXaaS for Azure Operational
Global Log Receiver (GLR) Operational
Customer Support, Docs and WebSite Operational
Website Operational
Customer Support Operational
Software Distribution Operational
Product Documentation Operational
North America PoPs Operational
Ashburn (dc12), VA, United States Operational
Ashburn (b-dc12), VA, United States Operational
Ashburn (c-dc12), VA, United States Operational
New York (ny8), NY, United States Operational
New York (b-ny8), NY, United States Operational
San Jose (sv10), CA, United States Operational
San Jose (b-sv10), CA, United States Operational
Seattle, WA, United States Operational
Toronto, Canada Operational
Dallas (dal3), TX, United States Operational
Dallas (b-dal3), TX, United States Operational
Atlanta, GA, United States Operational
Montreal, Canada Operational
Miami, FL, United States (Network) Operational
Chicago, IL, United States Operational
Querétaro, Mexico Operational
South America PoPs Operational
Sao Paulo, Brazil Operational
Europe PoPs Operational
Amsterdam, Netherlands Operational
Frankfurt (fr4), Germany Operational
Frankfurt (b-fr4), Germany Operational
London (tn2), United Kingdom Operational
London (b-tn2), United Kingdom Operational
Paris (pa2), France Operational
Paris (pa4), France Operational
Madrid, Spain Operational
Lisbon, Portugal Operational
Stockholm, Sweden Operational
Paris, France (Network) Operational
Milan, Italy Operational
Asia PoPs Operational
Singapore, Singapore Operational
Tokyo, Japan Operational
Osaka, Japan Operational
Hong Kong, Asia Operational
Mumbai (mb2), India Operational
Mumbai (b-mb2), India Operational
Chennai, India Operational
Jakarta, Indonesia Operational
Seoul, South Korea Operational
Oceania PoPs Operational
Sydney, Australia Operational
Melbourne, Australia Operational
Middle East PoPs Operational
Dubai, United Arab Emirates Operational
Tel Aviv, Israel Operational
Silverline - Legacy Operational
Proxy Services - US West (SJC) Operational
Proxy Services - UK (LON) Operational
Proxy Services - US East (DCA) Operational
Routed Services - US West (SJC) Operational
Routed Services - US East (DCA) Operational
Routed Services - UK (LON) Operational
Routed Services - Germany (FRA) Operational
Routed Services - Asia (SIN) Operational
Routed Services - Toronto (YYZ) Operational
Routed Services - North America Operational
Routed Services - Paris (CDG) Operational
Regional PoPs - Bahrain (BAH) Operational
Regional PoPs - Hong Kong (HKG) Operational
Regional PoPs - Montreal (YUL) Operational
Regional PoPs - Mumbai (BOM) Operational
Regional PoPs - Ohio (CMH) Operational
Regional PoPs - São Paulo (GRU) Operational
Regional PoPs - Sydney (SYD) Operational
Regional PoPs - Tokyo (TYO) Operational
Customer Portal Operational
Silverline Ticketing Operational
ACD Service (SOC Phone) Operational
Transit Carrier - US West (SJC) Operational
Transit Carrier - US East (DCA) Operational
Transit Carrier - UK (LON) Operational
Transit Carrier - Germany (FRA) Operational
Transit Carrier - Asia (SIN) Operational
Proxy Services - Germany (FRA) Operational
Proxy Services - Asia (SIN) Operational
Bot and Risk Mgt - Legacy Operational
F5 Bot Defense - Sunnyvale Operational
F5 Bot Defense - Santa Clara, CA Operational
F5 Bot Defense - Los Angeles Operational
F5 Bot Defense - Chicago Operational
F5 Bot Defense - Washington, DC Operational
F5 Bot Defense - Ashburn Operational
F5 Bot Defense - New York Operational
F5 Bot Defense - Hong Kong Operational
F5 Bot Defense - Amsterdam Operational
F5 Bot Defense - AWS Operational
F5 Bot Defense - GCP - US - East1 Operational
F5 Bot Defense - GCP - US - East4 Operational
F5 Bot Defense - GCP - US - Central1 Operational
F5 Bot Defense - GCP - US - West1 Operational
F5 Bot Defense - GCP - US - West2 Operational
F5 Bot Defense - GCP - North America - Northeast1 Operational
F5 Bot Defense - GCP - North America - Northeast2 Operational
F5 Bot Defense - GCP - European Union - West1 Operational
F5 Bot Defense - GCP - European Union - West2 Operational
F5 Bot Defense - GCP - European Union - West3 Operational
F5 Bot Defense - GCP - Asia - East1 Operational
F5 Bot Defense - GCP - Asia - East2 Operational
F5 Bot Defense - GCP - Asia - Northeast1 Operational
F5 Bot Defense - GCP - Asia - Northeast2 Operational
F5 Bot Defense - AWS - AP - South1 Operational
F5 Bot Defense - AWS - AP - South2 Operational
F5 Bot Defense - AWS - AP - Southeast1 Operational
F5 Bot Defense - AWS - AP - Southeast2 Operational
F5 Bot Defense - AWS - AP - Southeast3 Operational
F5 Bot Defense - AWS - EU - Central1 Operational
F5 Bot Defense - AWS - EU - North1 Operational
F5 Bot Defense - AWS - EU - West1 Operational
F5 Bot Defense - AWS - ME - South1 Operational
F5 Bot Defense - AWS - SA - East1 Operational
F5 Bot Defense - AWS - US - East1 Operational
F5 Bot Defense - AWS - US - East2 Operational
F5 Bot Defense - AWS - US - West1 Operational
F5 Bot Defense - AWS - US - West2 Operational
F5 Bot Defense - S3 Bucket Operational
F5 Distributed Cloud Protection Manager (DCPM) US - WORLDWIDE Operational
F5 Distributed Cloud Protection Manager (DCPM) EU - WORLDWIDE Operational
F5 Distributed Cloud Protection Manager (DCPM) CA - WORLDWIDE Operational
SAFE - GCP - US Operational
SAFE - GCP - EMEA Operational
SAFE - GCP - APCJ-1 Operational
SAFE - GCP - APCJ-2 Operational
SAFE - GCP - Canada Operational
Internal Communications Operational
Internal Testing Operational
P.STG - STG Operational
S.STG - STG1 Operational
DCPM (WorldWide) Operational
F5 Bot Defense - AWS - AP - Northeast1 Operational
F5 Bot Defense - AWS - AP - Northeast3 Operational
Data Inteligence - Premium Upgrades Operational
Data Delivery Upgrade Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Client-Side Defense, Globally – Impact: Data Processing Sep 26, 2026 02:00-14:00 UTC

Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Client-Side Defense

Maintenance Window:
Start Time: 26 Sep 2026 02:00 UTC
End Time: 26 Sep 2026 14:00 UTC

Reference: SDCCAB-5396

Projected Impact:
During the maintenance window, the Client-Side Defense dashboard may be temporarily unavailable. Additionally, the data ingestion pipeline may experience brief, intermittent interruptions, which could cause minor gaps in telemetry reporting or delays in processing newly collected data. All other functionality will continue to operate as expected.

Reason for Maintenance:
We will be performing scheduled maintenance on our Client-Side Defense infrastructure to implement performance enhancements, stability improvements, and updates designed to improve the overall customer experience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted on Sep 24, 2026 - 17:26 UTC

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Sao Paulo (SP4) – Impact: Degraded Performance Sep 27, 2026 03:00-09:00 UTC

Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 27 Sep 2026 03:00 UTC
End Time: 27 Sep 2026 09:00 UTC

Reference: SDCCAB-5380

Projected Impact:
During this maintenance window, traffic to Sao Paulo (SP4) Regional Edge will be directed to nearby Regional Edge sites. Customers with configurations that rely on Sao Paulo (SP4) Regional Edge site may experience degraded performance during this maintenance window. Customer Edge (CE) services and applications will not experience downtime and will continue to operate normally from other Regional Edge sites.

Reason for Maintenance:
Capacity enhancements in the Sao Paulo (SP4) Regional Edge to support scalability and reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted on Sep 25, 2026 - 15:42 UTC

Planned Maintenance Notification for F5 Distributed Cloud Regional Edge in Jakarta (JK1) – Impact: Brief Interruption Oct 10, 2026 04:00-10:00 UTC

Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 10 Oct 2026 04:00 UTC
End Time: 10 Oct 2026 10:00 UTC

Reference: SDCCAB-5397

Projected Impact:
During this maintenances window, customer traffic will be rerouted to the nearest available Point of Presence (PoP). However, customers with hard-coded dependencies specifically tied to the Jakarta Regional site (JK1) may experience a service disruption during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted on Sep 24, 2026 - 23:14 UTC

Planned Maintenance Notification for F5 Distributed Cloud Regional Edge in Dubai (DX1) – Impact: Brief Interruption Oct 11, 2026 04:00-10:00 UTC

Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 11 Oct 2026 04:00 UTC
End Time: 11 Oct 2026 10:00 UTC

Reference: SDCCAB-5398

Projected Impact:
During this maintenances window, customer traffic will be rerouted to the nearest available Point of Presence (PoP). However, customers with hard-coded dependencies specifically tied to the Dubai Regional site (DX1) may experience a service disruption during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted on Sep 24, 2026 - 23:15 UTC

Sep 25, 2026

No incidents reported today.

Sep 24, 2026

Informational : New IP ranges for F5 Distributed Cloud Regional Edge sites
Resolved - This incident has been resolved.
Sep 24, 18:30 UTC
Monitoring - Dear Valued Customers,

We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.

New IP Ranges:

Americas:
159.60.177.0/24
159.60.252.0/24

Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.

The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref

If you have any questions, please feel free to contact us at support@cloud.f5.com
May 5, 09:50 UTC

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Chennai(SIF), Singapore (SG3) – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Sep 22, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:

- F5 Distributed Cloud Network Infrastructure

Maintenance Window:

Start Time: 22 Sep 2026 17:00 UTC

End Time: 22 Sep 2026 19:00 UTC

Reference: SDCCAB-5369

Projected Impact:
Customers who have created hard-coded dependencies for Regional Edge Chennai(SIF), Singapore (SG3) site may encounter a service interruption during this window. Services and applications should remain unaffected and will continue to be served from other Regional Edges within the same region


Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance.

Our Commitment:

We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:

- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.

- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

F5 Distributed Cloud
Sep 22, 07:55 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Atlanta (AT1) – Impact: Degraded Performance
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 02:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure

Maintenance Window:
Start Time: 20 Sep 2026 2:00 UTC
End Time: 20 Sep 2026 7:00 UTC

Reference: SDCCAB-4058, SDCCAB-5133

Projected Impact:
During this maintenances window customer traffic will be rerouted to the nearest available Point of Presence (PoP). However, customers with hard-coded dependencies specifically tied to the Atlanta Regional site may experience a service disruption during this period.

Reason for Maintenance:
We are performing essential network infrastructure upgrades in our Atlanta (AT1) facility. This is part of our ongoing commitment to enhancing the reliability, performance, and security of your services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 17, 23:52 UTC

Sep 19, 2026

No incidents reported.

Sep 18, 2026

[CANCELLED] F5 Urgent Scheduled Maintenance Notification for F5 Bot Defense Network Infrastructure in Ashburn (DC11) – Impact: Non-Disruptive
Completed - Dear Valued Customer,

We would like to inform you that the scheduled maintenance for Bot Defense Data Center has been cancelled.

Original Maintenance Details:
Start Time: 19 Sep 2026 13:00 UTC
End Time: 19 Sep 2026 21:00 UTC
Reason for Cancellation: This maintenance has been postponed due to related work, making it unnecessary at this time
Reference ID: SDCCAB-4737

If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Bot Defense
Sep 18, 17:28 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Bot Defense (Advanced)

Maintenance Window:
Start Time: 19 Sep 2026 13:00 UTC
End Time: 19 Sep 2026 21:00 UTC

Reference: SDCCAB-4737

Projected Impact:
Prior to maintenance, traffic will be redirected from Ashburn, Virginia, to Silicon Valley, California, using automated health-check routing. During this window, redundancy will operate in a single-site configuration, and no traffic interruption is expected. Traffic will be seamlessly restored post-maintenance.

Reason for Maintenance:
We will be performing power infrastructure maintenance to enhance infrastructure reliability and operational resiliency.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Bot Defense
Sep 12, 01:05 UTC
F5 Distributed Cloud - Service Degradation - DNS resolution issue - INC-20260918-516
Resolved - The F5 Distributed Cloud team has successfully resolved the DNS-related issues that previously caused availability degradation for some services.

All corrective measures have been completed and system stability has been thoroughly verified. All affected F5 DNS services have returned to normal operation, and no further impact has been observed during the monitoring period.

We thank you for your patience and understanding throughout this incident. If you continue to experience any residual issues, please reach out to support.
Sep 18, 11:37 UTC
Monitoring - The F5 Distributed Cloud team has identified and resolved the DNS-related issues that resulted in availability degradation for some services. Services have been restored, and our engineering teams are closely monitoring system performance to ensure stability.

We appreciate your patience during this time. Thank you for your understanding.
Sep 18, 09:03 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting DNS requests.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 08:05 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Sep 18, 08:09 UTC

Sep 17, 2026

F5 Distributed Cloud - Service Degradation - WAF - INC-20260917-515
Resolved - The F5 Distributed Cloud team has successfully deployed the fix across all Regional Edges. The issue causing false-positive security events on the Web Application Firewall (WAF) has been resolved.

Applications remained protected throughout the incident, and WAF security enforcement continued to operate as expected.

We appreciate your patience and understanding while we worked to resolve this matter. If you continue to experience any issues or have further questions, please don't hesitate to reach out to our support team.
If you are experiencing an impact and require immediate assistance, please contact our Support team at support@cloud.f5.com or call the appropriate regional number listed on our website: https://my.f5.com/manage/s/article/K000135931.
Sep 17, 23:55 UTC
Identified - The F5 Distributed Cloud team has identified the root cause behind the false positive alerts being triggered on Web Application Firewall (WAF). We are now diligently working on implementing a fix to address the issue.

Applications remain protected, and WAF security enforcement continues to operate as expected.

We are treating this incident with the highest urgency and will provide further updates as they become available. Please continue to monitor our Statuspage (https://www.f5cloudstatus.com/) for the latest information.

If you are experiencing an impact and require immediate assistance, please contact our Support team at support@cloud.f5.com or call the appropriate regional number listed on our website: https://my.f5.com/manage/s/article/K000135931.
Sep 17, 22:30 UTC
Update - Impact: We are actively working to resolve an issue causing false-positive security events on our Web Application Firewall (WAF). Please be assured that your applications remain fully protected and security enforcement is active.

Our investigation into the issue affecting WAF is ongoing. We are actively working to resolve an issue causing false-positive security events on our Web Application Firewall (WAF). Please be assured that your applications remain fully protected and security enforcement is active.

Current investigative actions:
Our engineering teams are working to implement a fix at the earliest time possible, and we will share updates here as they progress.

We are treating this incident with the highest urgency and will continue to provide updates as more information becomes available. Please monitor our Statuspage (https://www.f5cloudstatus.com/) for live updates.

If you are experiencing an impact and requires immediate assistance, please contact our Support team at support@cloud.f5.com or call the appropriate regional number listed on our website: https://my.f5.com/manage/s/article/K000135931.
Sep 17, 20:38 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Global WAF Signature Blocking Regression.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 6:40 PM UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Sep 17, 19:48 UTC

Sep 16, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge Globally – Impact: No Impact
Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 16 Sep 2026 03:00 UTC
End Time: 16 Sep 2026 12:00 UTC

Reference: SDCCAB-5279

Projected Impact:
As part of the implementation, we will perform an update to the WAF signatures. We advise all F5 Distributed Cloud WAF customers to configure signature staging settings in their App Firewall since this change includes updates to security definitions. Staging recommendations can be found at the following link : Best Practices for Signature Staging | F5 Distributed Cloud Technical Knowledge
https://docs.cloud.f5.com/docs-v2/web-app-and-api-protection/concepts/best-practices-for-signature-staging

Reason for Maintenance:
This maintenance will implement updates designed to improve WAF coverage and accuracy.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 15, 17:11 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Montreal (MTL7) – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Sep 16, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 16 Sep 2026 02:30 UTC
End Time: 16 Sep 2026 05:30 UTC

Reference: SDCCAB-5317

Projected Impact:
During this maintenances window customer traffic will be rerouted to the nearest available Point of Presence (PoP). However, customers with hard-coded dependencies specifically tied to the Montreal Regional site may experience a service disruption during this period.

Reason for Maintenance:
We will be performing scheduled maintenance to replace a hardware component in our Montreal facility.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 16, 01:54 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

F5 Distributed Cloud -Service Degradation-DNS resolution issue-INC-20260913-513
Resolved - The F5 Distributed Cloud team has successfully deployed the hotfix addressing the managed DNS service issue. DNS services have been restored to normal operation.

Our engineering teams are continuously monitoring telemetry and service health to ensure sustained stability.

Thank you for your patience and understanding while we worked to resolve this issue.

Sincerely,
F5 Distributed Cloud
Sep 14, 03:36 UTC
Update - The F5 Distributed Cloud team is now testing and validating the hotfix for the issue caused by a DNS configuration change, to ensure system stability.

We will share further updates as more information becomes available.
Sep 13, 21:22 UTC
Update - The F5 Distributed Cloud team continues working on the hotfix for the issue caused by a DNS configuration change.
Our Engineering teams are actively working to fully recover the DNS service.
We will share further updates as more information becomes available.
Sep 13, 17:27 UTC
Identified - The F5 Distributed Cloud team has identified the cause of the managed DNS service issue. The issue was caused by a change to the DNS configuration introduced with the Distributed Cloud 8.0 release. Our Engineering teams are actively working to fully mitigate the issue. We will share further updates as more information becomes available.Thank you for your patience.
Sep 13, 13:26 UTC
Update - The F5 Distributed Cloud team is actively investigating a managed DNS service issue affecting certain Load Balancer configurations. No further customer impact is currently being observed for configurations utilizing Internet (Specified VIP) and Virtual Site (Specified VIP).
Our engineering team is proactively analyzing the environment to isolate the cause and ensure ongoing system stability. Thank you for your patience.
Sep 13, 12:26 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting DNS services

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 10:50 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Sep 13, 10:55 UTC

Sep 13, 2026

[EXTENDED] Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Tokyo (TY8) – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Sep 13, 18:00 UTC
Update - Dear Valued Customers,

We would like to inform you that the previously notified maintenance (https://www.f5cloudstatus.com/incidents/yglf4wj022pm)- F5 Distributed Cloud Regional Edge has been extended by an additional 6 hours.
The new expected completion time is mentioned below-

Maintenance Window:
Start Time: 13 Sep 2026 04:00 UTC
End Time: 13 Sep 2026 18:00 UTC

Reference: SDCCAB-5114

Projected Impact:
Customers who have configured their services to rely exclusively on the Tokyo (TY8) Regional Edge site may experience a brief service interruption during the maintenance window. However, for most customers, services and applications are expected to remain unaffected as traffic will automatically continue to be served from other Regional Edge sites within the same region.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 13, 11:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 04:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 13 Sep 2026 04:00 UTC
End Time: 13 Sep 2026 12:00 UTC

Reference: SDCCAB-5114

Projected Impact:
Customers who have configured their services to rely exclusively on the Tokyo (TY8) Regional Edge site may experience a brief service interruption during the maintenance window. However, for most customers, services and applications are expected to remain unaffected as traffic will automatically continue to be served from other Regional Edge sites within the same region.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 9, 13:07 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud DNS service – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Sep 13, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 03:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS service

Maintenance Window:
Start Time: 13 Sep 2026 03:00 UTC
End Time: 13 Sep 2026 11:00 UTC

Reference: SDCCAB-4885

Projected Impact:
F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no widespread service impact is expected during this maintenance window. However, there is a slight possibility that a small number of DNS requests may encounter intermittent failures.

Reason for Maintenance:
This maintenance activity involves a software upgrade aimed at improving the stability, performance, and overall reliability of the DNS service.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 10, 21:30 UTC
[EXTENDED] Planned Maintenance Notification for F5 Distributed Cloud Global Controller – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Sep 13, 11:00 UTC
Update - Dear Valued Customer,

We would like to inform you that the ongoing maintenance for F5 Distributed Cloud Global Controller has been extended by an additional 6 hours. The new expected completion time is mentioned below.

Updated Schedule:
- 12 Sep 2026 03:00 UTC - 13 Sep 2026 06:00 UTC - Global Controller

We sincerely appreciate your patience and understanding as we complete this critical maintenance activity to further enhance the quality, performance, and reliability of our services.

Sincerely,
F5 Distributed Cloud Team
Sep 12, 19:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Global Controller

Maintenance Window:
Start Time: 12 Sep 2026 03:00 UTC
End Time: 13 Sep 2026 11:00 UTC

Schedule:
- 12 Sep 2026 03:00 UTC - 12 Sep 2026 20:00 UTC - Global Controller
- 13 Sep 2026 03:00 UTC - 13 Sep 2026 11:00 UTC - Backup Global Controller

Reference: SDCCAB-4885

Projected Impact:
During the maintenance window, customers may experience brief delays when making management configuration changes. Customer Edge (CE) health metrics may be temporarily unavailable, and access to the Distributed Cloud Console may be intermittently affected during instance upgrades. Any interruptions are expected to be short-lived, and services will be restored promptly after each upgrade.

Reason for Maintenance:
We are upgrading the F5 Distributed Cloud Global Controller logging, metrics, and analytics services to the latest software version as part of our ongoing commitment to improving platform stability and performance.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Aug 29, 00:05 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Ashburn (DC12) – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 04:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 13 Sep 2026 04:00 UTC
End Time: 13 Sep 2026 10:00 UTC

Reference: SDCCAB-4361

Projected Impact:
To minimize service risk, rolling sequential updates will be performed on our Ashburn, VA (DC12) Regional Edge clusters (specifically clusters A, B, and C) rather than updating all systems simultaneously. During these sequential cluster updates, traffic routing will be gracefully redirected to neighboring Regional Edge sites. Customers with configurations that rely strictly on the Ashburn (DC12) Regional Edges may experience a brief, transient service interruption during their respective cluster's transition, but all other core services—including established secure tunnels and configuration propagation to Customer Edge (CE) sites—will remain fully operational and unaffected.

Reason for Maintenance:
Capacity enhancements in the Ashburn (DC12) Regional Edges to support scalability and reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 9, 18:09 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Madrid (MD2) – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 02:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 13 Sep 2026 02:00 UTC
End Time: 13 Sep 2026 05:00 UTC

Reference: SDCCAB-5130

Projected Impact:
During this maintenance window, traffic to Madrid (MD2) Regional Edge will be directed to near-by Regional Edge sites. Customers with configurations that rely on Madrid (MD2) Regional Edge site may experience a brief service interruption during this maintenance window. Customer Edge (CE) services and applications will not experience downtime and will continue to operate normally from other Regional Edge sites.

Reason for Maintenance:
Capacity enhancements in the Madrid(MD2) Regional Edge to support scalability and reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 9, 18:07 UTC

Sep 12, 2026

Urgent Scheduled Maintenance Notification for F5 Bot Defense Cloud SSE in GCP and AWS – Impact: No Traffic Impact
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 16:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Bot Defense Cloud SSE

Maintenance Window:
Start Time: 12 Sep 2026 16:00 UTC
End Time: 12 Sep 2026 22:00 UTC

Reference: SDCCAB-5172 and SDCCAB-5170

Projected Impact:
- During this maintenance window, customers are strongly advised not to make any changes or configuration updates to their F5 Bot services, as modifications made during this period may not be processed as expected.

- Existing services will remain operational; however, administrative and configuration changes should be deferred until the maintenance activities have been completed.

Reason for Maintenance:
The maintenance is being conducted to implement platform enhancements, including a new UCP (Unified Control Plane) software release and infrastructure upgrades to the Egress Proxy service. These improvements are designed to strengthen service stability, security, and operational efficiency.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 4, 23:55 UTC
F5 Distributed Cloud - Service Degradation - Issues with CE upgrade - INC-20260912-512
Resolved - The issue affecting upgrades of Customer Edge (CE) sites to latest software version available has been resolved. Upgrade operations have returned to normal, and customers should now be able to successfully upgrade to the latest version.

Throughout this event, existing services and customer traffic remained unaffected.

Thank you for your patience and understanding while we worked to resolve this issue.
Sep 12, 16:17 UTC
Identified - The F5 Distributed Cloud team has identified the cause of an issue affecting upgrades of Customer Edge (CE) sites to version crt-20260801-0205. Existing services and customer traffic remain unaffected.

Our teams are actively working to implement a fix and restore normal upgrade operations. We will continue to share updates as progress is made and more information becomes available.

Thank you for your patience and understanding while we work to resolve this issue.
Sep 12, 15:22 UTC
Update - The F5 Distributed Cloud team is currently investigating an issue where upgrades of Customer Edge (CE) sites to version crt-20260801-0205 are failing. Existing services remain operational, but customers attempting to upgrade to this version may experience deployment failures. We are actively working to identify the root cause and will provide further updates as more information becomes available.
Sep 12, 14:55 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting CE upgrade.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 09/12/2026, 14:24 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Sep 12, 14:25 UTC
[Extended] - Planned Maintenance Notification for F5 Distributed Cloud CDN – Impact: Performance Impact
Completed - The scheduled maintenance has been completed.
Sep 12, 15:00 UTC
Update - Dear Valued Customers,

We would like to inform you that the ongoing maintenance (https://www.f5cloudstatus.com/incidents/285yccp2g8x7) for F5 Distributed Cloud CDN has been extended by an additional 2 hours. The new expected completion time is mentioned below-

Maintenance Window:
Start Time: 12 Sep 2026 07:00 UTC
End Time: 12 Sep 2026 15:00 UTC

Reference: SDCCAB-4885

Projected Impact:
During the maintenance window, some CDN management features will be temporarily unavailable, including creating or modifying CDN configurations and purging content. Please note that all existing CDN services are expected to remain fully operational and unaffected throughout the maintenance.

Reason for Maintenance:
We will be upgrading the F5 Distributed Cloud CDN Controller to the latest software version to enhance performance, stability, and overall service reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Sep 12, 12:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud CDN

Maintenance Window:
Start Time: 12 Sep 2026 07:00 UTC
End Time: 12 Sep 2026 13:00 UTC

Reference: SDCCAB-4885

Projected Impact:
During the maintenance window, some CDN management features will be temporarily unavailable, including creating or modifying CDN configurations and purging content. Please note that all existing CDN services are expected to remain fully operational and unaffected throughout the maintenance.

Reason for Maintenance:
We will be upgrading the F5 Distributed Cloud CDN Controller to the latest software version to enhance performance, stability, and overall service reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Aug 28, 21:39 UTC
F5 Distributed Cloud - Service Degradation - Tenant login failures on the Distributed Cloud console - INC-20260912-511
Resolved - The F5 Distributed Cloud team is pleased to inform you that the issue affecting tenant logins on the Distributed Cloud console has been resolved, and login functionality has been fully restored. All services are now operating as expected.

We sincerely appreciate your patience and understanding while we worked to resolve this issue. If you have any further questions or need assistance, please feel free to contact us through established support channels.
Sep 12, 12:54 UTC
Monitoring - The F5 Distributed Cloud team is pleased to inform you that login functionality for the Distributed Cloud console has been restored. Our teams are actively monitoring the environment to ensure ongoing stability.

We appreciate your patience and understanding throughout this time. Should you have any further questions or require assistance, please don't hesitate to reach out to us through regular support channels.
Sep 12, 08:00 UTC
Update - The F5 Distributed Cloud team is investigating an issue causing tenant login failures on the Distributed Cloud console. We are actively working to implement corrective measures and restore full functionality as quickly as possible.

We appreciate your patience and understanding during this time. If you have any questions or concerns, please do not hesitate to contact us through established support channels.
Sep 12, 05:53 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting tenant logins.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 05:01 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Sep 12, 05:06 UTC
Urgent Scheduled Maintenance Notification for F5 Bot Defense DCPM – Impact: No Impact
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 04:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Bot Defense Distributed Cloud Protection Manager (DCPM)

Maintenance Window:
Start Time: 12 Sep 2026 04:00 UTC
End Time: 12 Sep 2026 10:00 UTC

Reference: SDCCAB-5149

Projected Impact:
Customer traffic and protected applications will remain fully operational throughout this maintenance.
To help ensure a smooth upgrade process, we recommend avoiding any configuration changes or updates to your F5 BOT services during the maintenance window.

Reason for Maintenance:
Platform enhancements and deployment of a new F5 Bot Distributed Cloud Protection Manager (DCPM) release to improve reliability, performance, and operational efficiency.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Bot Defense
Sep 4, 22:49 UTC
Incident Advisory: INC-20260911-510
Resolved - The Distributed Cloud team is pleased to confirm that services have remained stable and are functioning as expected. This incident has been marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud
Sep 12, 00:39 UTC
Monitoring - The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is resolved. Our service remains stable and we will continue to monitor the environment to ensure reliability and stability.

If you experience any issue, please contact F5 Support for further assistance.
Sep 11, 12:36 UTC
Update - The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact on customer traffic. We will share further updates as more information becomes available.

Thank you for your understanding.
Sep 11, 09:52 UTC
Update - The F5 Distributed Cloud team has identified an issue with our service provider in the Querétaro, Mexico region. There is no impact on customer traffic. Our team is actively investigating the issue and will share updates as soon as they become available.
Sep 11, 07:41 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Querétaro, Mexico region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 07:00 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Sep 11, 07:22 UTC

Sep 11, 2026

Service Degradation in New York (NY2) region - INC-20260910-508
Resolved - The issue affecting traffic in our New York (NY2) region has been fully resolved, and service is operating normally. We have completed our monitoring activities and confirmed platform stability.

We appreciate your patience and understanding throughout this event. Thank you for your continued support.
Sep 11, 19:01 UTC
Update - The traffic issue in our New York (NY2) region has been resolved. Traffic levels have returned to normal. We are pleased to confirm that all core services remained operational throughout this event.

Our F5 Distributed Cloud team is continuing enhanced monitoring efforts to proactively ensure ongoing stability, performance, and service reliability.

Thank you for your continued support.
Sep 11, 06:39 UTC
Update - The issue affecting traffic in our New York (NY2) region has been resolved. Traffic has returned to expected levels, and all services are operating normally. All core services remained operational throughout this service event.

The F5 Distributed Cloud team has extended monitoring and continues to proactively observe the environment to ensure sustained stability, performance, and service reliability.

Thank you for your continued trust in F5.
Sep 10, 20:47 UTC
Monitoring - The F5 Distributed Cloud team identified an issue affecting traffic in our New York (NY2) region. Some customers may have experienced a brief interruption or increased errors/latency. The issue has been resolved, and traffic has stabilized. All services are currently operating normally.

We are actively monitoring to ensure the service remains healthy and will provide updates as needed.

Thank you for your continued support and trust in F5.
Sep 10, 18:58 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation in New York (NY2).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 09/10/2026, 18:04 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Sep 10, 18:15 UTC
Informational: New Regional Edge Site — Seoul, South Korea (sel1-kr)
Resolved - Seoul, South Korea, Regional Edge site is now live.
Sep 11, 17:12 UTC
Monitoring - Dear Valued Customers,

F5 Distributed Cloud Expands Global Footprint into Seoul, South Korea.

We are pleased to announce the launch of a new Regional Edge (RE) cluster in Seoul, South Korea (sel1-kr), further expanding the F5 Distributed Cloud global network. This new point of presence strengthens our coverage in East Asia.

The Seoul, South Korea RE site delivers:

1. Reduced latency for customers and end users in Seoul, South Korea.
2. Improved application performance through localized traffic processing closer to end users.
3. Full feature parity with all existing RE sites.

Go-Live Schedule:
8 September 2026 at 08:00 UTC

To ensure uninterrupted connectivity between the F5 Distributed Cloud PoP in Seoul, South Korea and your origin infrastructure, please update your firewall allowlists to include the network range 159.60.186.0/24 prior to the go-live date.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Sep 2, 20:50 UTC
Incident Advisory: INC-20260911-509
Resolved - The F5 Distributed Cloud team can confirm that the issue affecting the DNS service has been fully resolved.

We sincerely appreciate your patience and understanding throughout this event. All services are now operating as expected.
Sep 11, 07:41 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting DNS.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 05:36 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Sep 11, 05:41 UTC
Incident History Powered by Atlassian Statuspage