Update - The F5 Distributed Cloud team is actively performing detailed and intrusive testing to identify and address the root cause of the issue impacting Synthetic Monitor observability in the Singapore region. Our priority is to restore full functionality as quickly as possible. We will continue to monitor the situation closely and share timely updates as additional information becomes available.
Jun 12, 2025 - 05:30 UTC
Update - The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will share further updates as more information becomes available.
Jun 09, 2025 - 07:10 UTC
Update - The F5 Distributed Cloud team is actively working toward a resolution of the issue affecting Synthetic Monitor observability in the Singapore region. We will share updates as more information becomes available.
Jun 06, 2025 - 08:18 UTC
Update - The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.
Jun 04, 2025 - 07:48 UTC
Update - The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.
Jun 03, 2025 - 23:30 UTC
Update - The F5 Distributed Cloud team has identified an issue with Synthetic monitor observability from Singapore region. Our team is actively working to resolve the issue, if you're experiencing any service degradation, please contact our support team.
Jun 03, 2025 - 07:53 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Singapore PoP.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 7:00 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 03, 2025 - 07:05 UTC

About This Site

F5 Distributed Cloud provides distributed cloud services to connect, secure, and deploy your applications across edge, multi-cloud, and our global app delivery network.

This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.

Services ? Major Outage
90 days ago
99.07 % uptime
Today
Portal & Customer Login ? Operational
90 days ago
99.74 % uptime
Today
Customer Dashboard ? Operational
90 days ago
99.98 % uptime
Today
App Stack ? Operational
90 days ago
99.98 % uptime
Today
Secure Mesh ? Operational
90 days ago
100.0 % uptime
Today
Bot Defense ? Operational
90 days ago
100.0 % uptime
Today
Client Side Defense ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
CDN Control Plane ? Operational
90 days ago
95.18 % uptime
Today
Account Protection ? Major Outage
90 days ago
91.25 % uptime
Today
NGINX One ? Operational
90 days ago
100.0 % uptime
Today
TA - Traffic Advertising Operational
90 days ago
100.0 % uptime
Today
Routed Originated Services Operational
90 days ago
100.0 % uptime
Today
WebApp Scanning ? Operational
90 days ago
100.0 % uptime
Today
HTTP Load Balancer ? Operational
90 days ago
100.0 % uptime
Today
NGINXaaS for Azure Operational
90 days ago
100.0 % uptime
Today
Customer Support, Docs and WebSite ? Operational
90 days ago
98.9 % uptime
Today
Website ? Operational
90 days ago
98.76 % uptime
Today
Customer Support ? Operational
90 days ago
99.99 % uptime
Today
Software Distribution ? Operational
90 days ago
99.99 % uptime
Today
Product Documentation ? Operational
90 days ago
96.85 % uptime
Today
North America PoPs Operational
Ashburn, VA, United States ? Operational
New York, NY, United States ? Operational
San Jose, CA, United States ? Operational
Seattle, WA, United States ? Operational
Toronto, Canada ? Operational
Dallas, TX, United States ? Operational
Atlanta, GA, United States (Network) ? Operational
Montreal, Canada ? Operational
Miami, FL, United States (Network) ? Operational
Chicago, IL, United States (Network) ? Operational
South America PoPs Operational
Sao Paulo, Brazil ? Operational
Europe PoPs Operational
Amsterdam, Netherlands ? Operational
Frankfurt, Germany ? Operational
London, United Kingdom ? Operational
Paris (PA2), France ? Operational
Paris (PA4), France ? Operational
Madrid, Spain ? Operational
Lisbon, Portugal ? Operational
Stockholm, Sweden ? Operational
Paris, France (Network) ? Operational
Asia PoPs Operational
Singapore, Singapore ? Operational
Tokyo, Japan ? Operational
Osaka, Japan ? Operational
Hong Kong, Asia ? Operational
Mumbai, India ? Operational
Chennai, India ? Operational
Jakarta, Indonesia ? Operational
Oceania PoPs Operational
Sydney, Australia ? Operational
Melbourne, Australia ? Operational
Middle East PoPs Operational
Dubai, United Arab Emirates ? Operational
Tel Aviv, Israel ? Operational
Silverline - Legacy Operational
90 days ago
100.0 % uptime
Today
Proxy Services - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Routed Services - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Toronto (YYZ) Operational
90 days ago
100.0 % uptime
Today
Routed Services - North America Operational
90 days ago
100.0 % uptime
Today
Routed Services - Paris (CDG) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Bahrain (BAH) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Hong Kong (HKG) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Montreal (YUL) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Mumbai (BOM) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Ohio (CMH) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - São Paulo (GRU) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Sydney (SYD) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Tokyo (TYO) Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Silverline Ticketing Operational
90 days ago
100.0 % uptime
Today
ACD Service (SOC Phone) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Bot and Risk Mgt - Legacy Operational
90 days ago
99.99 % uptime
Today
F5 Bot Defense - Sunnyvale Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Santa Clara, CA Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Los Angeles Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Chicago Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Washington, DC Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Ashburn Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - New York Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Hong Kong Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Amsterdam Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - East4 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - Central1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - North America - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - North America - Northeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West3 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - East2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - Northeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - South1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - South2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast3 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - Central1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - North1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - ME - South1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - SA - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - East2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - S3 Bucket Operational
90 days ago
100.0 % uptime
Today
Blackfish - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCMP ) US - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCMP ) EU - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCPM) CA - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - US Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - EMEA Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - APCJ-1 Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - APCJ-2 Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - Canada Operational
90 days ago
100.0 % uptime
Today
Internal Communications Operational
90 days ago
100.0 % uptime
Today
Internal Testing Operational
90 days ago
100.0 % uptime
Today
P.STG - STG Operational
90 days ago
100.0 % uptime
Today
S.STG - STG1 Operational
90 days ago
100.0 % uptime
Today
DCPM (WorldWide) Operational
90 days ago
99.81 % uptime
Today
F5 Bot Defense - AWS - AP - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Northeast3 Operational
90 days ago
100.0 % uptime
Today
Data Inteligence - Premium Upgrades Operational
90 days ago
100.0 % uptime
Today
Data Delivery Upgrade Operational
90 days ago
100.0 % uptime
Today
[F5 Internal Under Testing] Operational
Ongoing development 1 Operational
Ongoing Development 2 Operational
Ongoing Development 3 Operational
Ongoing Development 4 Operational
Ongoing Development 5 Operational
Ongoing Development 6 Operational
Ongoing Development 7 Operational
Ongoing Development 8 Operational
Ongoing Development 9 Operational
Ongoing Development 10 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

F5 Planned Maintenance Notification for Service Provider Network Infrastructure in Jakarta (JK1) – Impact: Non-Disruptive Jun 20, 2025 01:00-03:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 20/06/25 01:00 UTC
End Time: 20/06/25 03:00 UTC
Reference ID: SDCCAB-751

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Service provider will continue performing cable relocation due to civic authorities.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Jun 12, 2025 - 00:15 UTC

F5 Planned Maintenance Notification for Service Provider Network Infrastructure in Miami (MI1) – Impact: Non-Disruptive Jun 23, 2025 04:00-10:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 06/23/25 04:00 UTC
End Time: 06/23/25 10:00 UTC
Reference ID: SDCCAB-773

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Service provider will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Jun 13, 2025 - 19:07 UTC

F5 Planned Maintenance Notification for Distributed Cloud Network Infrastructure in New York (NY2) – Impact: Brief Interruption Jun 25, 2025 21:00 - Jun 26, 2025 05:00 UTC

Dear Valued Customer,

We are writing to inform you about a planned network maintenance in New York (NY2). This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 25/06/25 21:00 UTC
End Time: 26/06/25 05:00 UTC
Reference ID: SDCCAB-750

Impact:
Customers who have intentionally created hard-coded dependencies for New York (NY2) Regional Edge site will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to the Regional Edge (RE) site will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be expanding our rack space and power capacity in NY2 to support expansion needs and ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Jun 13, 2025 - 16:01 UTC

Capacity expansion of F5 Distributed Cloud Infrastructure in Mumbai (MB2) – Impact: Brief Interruption Jun 26, 2025 00:00-03:00 UTC

Dear Valued Customer,

We are writing to inform you about an upcoming maintenance in Mumbai (MB2). This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 26/06/25 0000 UTC
End Time: 26/06/25 0300 UTC
Reference ID: SDCCAB-681

Impact:
- Customers who have intentionally created hard-coded dependencies for Mumbai (MB2) Regional Edge site will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to the Regional Edge (RE) site will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
- Capacity expansion of Mumbai (MB2) Regional Edge site.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Jun 16, 2025 - 09:15 UTC

F5 Planned Maintenance Notification for Silverline Proxy Infrastructure in BAH, BOM, TYO, CMH, GRU, HKG, SYD – Impact: Performance Impact Jul 1, 2025 16:01 - Jul 2, 2025 04:01 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Silverline Proxy maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 07/01/25 16:01 UTC
End Time: 07/02/25 04:01 UTC
Reference ID: SDCCAB-708

Impact:
Customers may experience longer load time.

Reason for Maintenance:
Silverline is conducting a scheduled proxies redeployment.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Jun 13, 2025 - 19:44 UTC

F5 Planned Maintenance Notification for Distributed Cloud Network Infrastructure in Chennai (SIF) – Impact: Brief Interruption Jul 1, 2025 17:00-23:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 01/07/25 17:00 UTC
End Time: 01/07/25 23:00 UTC
Reference ID: SDCCAB-696

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Chennai (SIF) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Jun 16, 2025 - 19:06 UTC
Jun 17, 2025
Resolved - The F5 Distributed Cloud team has confirmed that the issue with the Distributed Cloud CDN service has been resolved and it is operating normally without any latency. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident has been resolved.
Jun 17, 06:30 UTC
Monitoring - The F5 Distributed Cloud team confirms that the CDN service has been fully restored and is operating normally without any latency. We are actively monitoring the system to ensure ongoing stability and optimal performance. If you experience any issues, please don’t hesitate to contact our support team for assistance.
Jun 16, 12:08 UTC
Identified - The F5 Distributed Cloud team is actively working on the recovery of affected CDN nodes. We can confirm that traffic disruption is no longer expected, users may continue to experience higher latency during this period. We will share further updates on the progress as they become available, please feel free to reach out to our support team for prompt assistance.
Jun 16, 10:43 UTC
Update - The F5 Distributed Cloud CDN services are experiencing service degradation issue, It is impacting our CDN capabilities during this duration. Customers may experience intermittent traffic disruptions and increased latency as traffic is being rerouted to healthy CDN nodes during this period. We will continue to monitor the situation closely and share timely updates as additional information becomes available.
Jun 16, 09:45 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN nodes.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 09:13 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 16, 09:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 00:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an Urgent Schedule Maintenance network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 16/06/25 23:00 UTC
End Time: 16/06/25 23:59 UTC
Reference ID: SDCCAB-799

Impact:
None expected. Services will remain operational

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 16, 21:10 UTC
Jun 16, 2025
Resolved - The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team for further assistance. This incident has been marked as resolved.
Jun 16, 15:34 UTC
Monitoring - Dear Valued Customer,

The F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Thank you for your patience and understanding.

Jun 16, 14:59 UTC
Update - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 16/06/25 06:35 UTC
Estimated Date of Restoration: NA
Reference ID: INC-20250616-342

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 16, 07:06 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 06:35 AM UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 16, 06:38 UTC
Jun 15, 2025

No incidents reported.

Jun 14, 2025
Resolved - The F5 Distributed Cloud team have validated and confirmed the issue impacting the metrics in the dashboard has been resolved. This incident has been marked as resolved. Please contact our support team if you are facing issues.
Jun 14, 09:14 UTC
Monitoring - The F5 Distributed Cloud team has identified the cause and successfully implemented a resolution for the issue affecting metrics. All metrics are now being processed as expected. We will continue to perform proactive monitoring to maintain service stability. Should you continue to experience any issues, please contact F5 Support for further assistance.
Jun 12, 08:01 UTC
Investigating - The F5 Distributed Cloud support team has identified an issue impacting the metrics in the Dashboard. Please note that there is no disruption to the traffic. Our team is actively working to resolve this matter. We will keep you informed with updates as they become available. Thank you for your patience and understanding.
Jun 12, 06:23 UTC
Resolved - The F5 Distributed Cloud team have validated and confirmed the issue affecting delay in logs has been resolved. This incident has been marked as resolved. Please contact our support team if you are facing issues.
Jun 14, 07:51 UTC
Monitoring - The F5 Distributed Cloud team has identified the cause and successfully implemented a resolution for the issue affecting delay in logs. We will continue to monitor to maintain service stability. Should you continue to experience any issues, please contact F5 Support for further assistance.
Jun 13, 05:41 UTC
Identified - The F5 Distributed Cloud team has identified an issue affecting the Global Logs Receiver (GLR), there is a delay in logs sent via GLR. Please note that all XC Console core services are fully operational.
Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information.
Thank you for your patience and understanding

Jun 12, 17:40 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Logs Receiver (GLR)

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 5:00 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 12, 17:36 UTC
Jun 13, 2025
Resolved - F5 distributed cloud team has validated and confirmed that the issue is resolved and the services remain operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 13, 17:38 UTC
Monitoring - The issue impacting DCPM (formerly SPM) data visibility has been resolved. Google has confirmed that dataflow services were restored at 00:05 UTC, and the DCPM traffic backlog was cleared by 00:35 UTC. No customer impact has been observed.

We are now monitoring the system closely, and awaiting the RCA from Google. We will continue to provide updates as needed.

Thank you for your patience.

Jun 13, 01:44 UTC
Identified - We've begun to see signs of recovery, including data starting to populate in DCPM (formerly SPM) visuals. However, the issue has not been fully resolved.

Google is still experiencing service disruptions across multiple U.S. regions and is actively working toward full recovery. At this time, there is no ETA for complete resolution.

As a precaution, we do not recommend performing any deployments or configuration changes until the issue is fully resolved.

We are closely monitoring the situation and will continue to provide updates as they become available.
https://status.cloud.google.com/

Thank you for your continued patience and understanding.

Jun 12, 20:59 UTC
Update - F5 Protected Bot Defense Enterprises,

We are continuing to see disruptions in our data pipeline and related systems, including the DCPM (formerly SPM) Console.

Google’s engineers are actively working to mitigate the issue, but there is no ETA for full resolution at this time.

We’ll continue to monitor the situation and share updates as they become available.
https://status.cloud.google.com/index.html

Thank you for your patience and understanding.

Jun 12, 19:24 UTC
Investigating - F5 Protected Bot Defense Enterprises,

We are currently experiencing a lag in our data pipeline. You may or may not notice this reflected in your DCPM (formerly SPM) Console. At this time, it appears to be related to a broader Google Cloud Platform (GCP) outage impacting multiple services. We’re actively monitoring the situation and will provide updates as we learn more.

Please let us know if you have any additional questions.

Jun 12, 18:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 16:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned Silverline Proxy maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 09/06/25 16:00 UTC
End Time: 13/06/25 16:00 UTC
Reference ID: SDCCAB-581 | SDCCAB-582

Impact:
None expected. Services will remain operational.

Reason for Maintenance:
The Operations team will perform a scheduled upgrade to DNS on Proxy devices.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

May 22, 17:15 UTC
Resolved - The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.
Jun 13, 05:27 UTC
Monitoring - F5 Distributed Cloud team has validated and confirmed that system redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.
Jun 12, 11:37 UTC
Update - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 09/06/25 03:25 UTC
Estimated Date of Restoration: N/A
Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 12, 05:04 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta site (JK1).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 03:25 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 12, 04:13 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:00 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/06/25 00:00 UTC
End Time: 13/06/25 05:00 UTC
Reference ID: SDCCAB-620

Impact:
Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing a maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Thank you for your patience.

May 29, 00:22 UTC
Jun 12, 2025
Resolved - The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.
Jun 12, 15:56 UTC
Monitoring - F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.
Jun 12, 09:49 UTC
Update - We are actively coordinating with our partner and will share updates as soon as more information becomes available.
Jun 12, 09:05 UTC
Update - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 12/06/25 07:35 UTC
Estimated Date of Restoration: NA
Reference ID: INC-20250612-338

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 12, 07:49 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Lisbon PoP.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 07:35 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 12, 07:36 UTC
Resolved - The F5 Distributed Cloud team has validated and confirmed that the issue with visualisation of CDN access logs in the dashboard has been resolved. If you have any questions or concerns, please feel free to reach out to our support team. This incident has been resolved.
Jun 12, 10:37 UTC
Monitoring - The F5 Distributed Cloud support team has confirmed that the issue impacting the visualisation of CDN access logs in the dashboard has been resolved and CDN service remains fully operational. We will continue to monitor to ensure our services are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.
Jun 11, 11:24 UTC
Investigating - The F5 Distributed Cloud support team has identified an issue impacting the visualization of CDN access logs in the Dashboard. Please note that the CDN service remains fully operational, with no disruptions to traffic. Our team is actively working to resolve this matter, and we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.
Jun 11, 10:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 02:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller

Maintenance activities will include:
- Upgrade F5 Distributed Cloud Global Controller Identity and Access Management(IAM) service to the latest software version.

Maintenance schedule:
- Time: June 12 2025 2:30am UTC to June 12 2025 8:30am UTC

Projected Impact:
The customer portal may be intermittently unavailable during the scheduled maintenance window

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Jun 10, 21:27 UTC
Resolved - The F5 Distributed Cloud team have validated and confirmed the issue with delay of access logs and GLR availability has been resolved. All other services remain fully operational. This incident has been marked as resolved. Please contact our support team if you are facing issues.
Jun 12, 05:57 UTC
Update - The issue impacting access logs and GLR availability has been fixed. Services are operating as expected, and we will continue to monitor closely for some time to ensure full stability. We appreciate your patience throughout the resolution process.
Jun 12, 03:31 UTC
Monitoring - The issue affecting access logs and GLR availability has been identified and addressed by the F5 Distributed Cloud team. Services are recovering, with improvements observed. We are closely monitoring to ensure full restoration and will provide further updates as needed. Thank you for your patience.
Jun 12, 01:05 UTC
Update - The F5 Distributed Cloud support team has identified an issue causing a delay with access logs and GLR availability on the console. Our team is actively working to resolve this matter, we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.
Jun 11, 18:47 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting access log and GLR log delay.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 03:23 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 11, 15:28 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:00 UTC
Scheduled - Dear Valued Customer,

We are notifying you about an unplanned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 11/06/25 22:00 UTC
End Time: 12/06/25 05:00 UTC
Reference ID: SDCCAB-755

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 11, 16:27 UTC
Resolved - The issue affecting Dashboard metrics has been resolved by the F5 Distributed Cloud team. Services have stabilised and are now operating normally post-monitoring. If you continue to experience any issues, please contact the F5 Support team for further assistance.
Jun 12, 02:30 UTC
Monitoring - The F5 Distributed Cloud team has identified the cause and successfully implemented a resolution for the issue affecting Console metrics. All metrics are now being processed as expected. We will continue to perform proactive monitoring to maintain service stability. Should you continue to experience any issues, please contact F5 Support for further assistance.
Jun 11, 16:09 UTC
Update - The F5 Distributed Cloud support team has identified an issue impacting the metrics in the Dashboard. Please note that there is no disruption to the traffic. Our team is actively working to resolve this matter, and we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.
Jun 11, 14:36 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting delay in metrics.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 14:12 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 11, 14:16 UTC
Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller

Maintenance activities will include:
- Upgrade F5 Distributed Cloud Global Controller logging, metrics and analytics service to the latest software version.

Maintenance schedule:
- Time: June 11 2025 5:30am UTC to June 11 2025 1:30pm UTC

Projected Impact:
As part of the scheduled maintenance, you may notice a temporary lag in reporting dashboards or data visibility. This is expected behavior, and systems will return to normal once the maintenance concludes

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Jun 10, 21:17 UTC
Resolved - The cosmetic display issue affecting the dashboard has been resolved by our F5 Distributed Cloud team. Following a monitoring period, the F5 Distributed Cloud console has returned to normal operation. If you continue to experience any issues, please reach out to our Support team for further assistance.
Jun 11, 05:24 UTC
Identified - The F5 Distributed Cloud team has identified a cosmetic display issue affecting the new Regional Edge locations in Ashburn (b-dc12 & c-dc12). These locations are currently being displayed in red within the system interface.
We want to assure you that this is a visual anomaly only and has no impact on production traffic or the performance of your services.
Our team is actively working towards bringing them online, and we will keep you updated as more information becomes available. We appreciate your understanding and patience as we address this matter

Jun 10, 23:39 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting regional edge.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 10:25 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 10, 22:38 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an urgent network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 11/06/25 01:00 UTC
End Time: 11/06/25 05:00 UTC
Reference ID: SDCCAB-678

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Paris(PA2) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 9, 15:25 UTC
Resolved - The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.
Jun 11, 02:57 UTC
Monitoring - F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.
Jun 10, 10:10 UTC
Identified - Dear Valued Customer,

The service provided has identified a fiber damage in Barnesville, GA. Repair teams have provided an approximate ETA of 00:30 UTC.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 9, 23:14 UTC
Update - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 09/06/25 19:28 UTC
Estimated Date of Restoration: N/A
Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 9, 19:54 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Miami site (MI1).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 19:28 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 9, 19:33 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 20:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 10/06/25 20:00 UTC
End Time: 11/06/25 02:00 UTC
Reference ID: SDCCAB-642

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Service provider will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 30, 20:17 UTC
Jun 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 17:30 UTC
Update - We are extending the maintenance window by 4 hours as we are doing final validations.
Updated Maintenance schedule:
- Time: June 10 2025 5:30am UTC to June 10 2025 5:30pm UTC

Jun 10, 12:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 05:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller

Maintenance activities will include:
- Upgrade F5 Distributed Cloud Global Controller logging, metrics and analytics service to the latest software version.


Maintenance schedule:
- Time: June 10 2025 5:30am UTC to June 10 2025 1:30pm UTC

Projected Impact:
As part of the scheduled maintenance, you may notice a temporary lag in reporting dashboards or data visibility. This is expected behavior, and systems will return to normal once the maintenance concludes

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Jun 9, 06:30 UTC
Resolved - The F5 Distributed Cloud team has confirmed that that the issue with the Distributed Cloud CDN access logs and CDN alerts has been resolved. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident has been resolved.
Jun 10, 17:10 UTC
Monitoring - The F5 Distributed Cloud support team has confirmed that the issue with the CDN alerts has been addressed, CDN service remains fully operational. We continue the proactive monitoring ensuring our services are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.
Jun 10, 14:00 UTC
Update - The issue has been identified, and our team is actively engaged in implementing a resolution. We are closely monitoring progress and will provide timely updates as new information becomes available.
Jun 10, 06:22 UTC
Update - The issue has been identified, and our team is actively engaged in implementing a resolution. We are closely monitoring progress and will provide timely updates as new information becomes available.
Jun 10, 06:20 UTC
Update - The F5 Distributed Cloud support team has confirmed that the issue with the alerts has been identified. Our team is actively working on this issue. We shall provide further updates as they become available.
Jun 10, 00:14 UTC
Identified - The F5 Distributed Cloud support team has confirmed that the issue impacting the visualization of access logs within the CDN Dashboard has been addressed, CDN service remains fully operational; however, the issue with the alerts is still ongoing. Our team is actively working on this issue. We shall provide further updates as they become available.
Jun 9, 19:39 UTC
Update - The F5 Distributed Cloud support team has identified an issue impacting the visualization of access logs and alerts within the CDN Dashboard. Please note that the CDN service remains fully operational, with no disruptions to traffic. Our team is actively working to resolve this matter, and we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.
Jun 9, 18:40 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 17:59 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 9, 18:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 12:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an F5 Urgent Maintenance Notification for Distributed Cloud CDN services. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 10/06/25 12:00 PM UTC
End Time: 10/06/25 14:00 PM UTC
Reference ID: SDCCAB-723

Impact:
F5 Distributed Cloud CDN Service will not be able to configure/edit CDN Distributions, purge functionality.
No traffic impact expected.

Reason for Maintenance:
System resource upgradation and optimisation.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Jun 10, 11:51 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 UTC
Update - We are extending the maintenance window by 1 hour as we are doing final validations.
Jun 10, 06:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 10/06/25 02:00 UTC
End Time:10/06/25 07:00 UTC
Reference ID: SDCCAB-585

Impact:
Projected impact:
- Customers who have intentionally created hard-coded dependencies for Dallas (dal3) Regional Edge site will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to this Regional Edge (RE) site will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 23, 22:35 UTC
Completed - Dear Valued Customer,

We are writing to inform you that the planned maintenance has been cancelled.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 10, 01:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 10/06/25 01:00 UTC
End Time: 10/06/25 04:00 UTC
Reference ID: SDCCAB-687

Impact:
1. Customers who have deliberately created hard-coded dependencies for Paris (PA2) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.


Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 5, 19:13 UTC
Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller CDN service

Maintenance activities will include:
- Increase resources for CDN Global Controller


Maintenance schedule in UTC time:
- Time: June 9 2025 6:00pm UTC to June 9 2025 7:00pm UTC

Projected Impact:
There will be a temporary pause in config propagation during the upgrade of Postgres Database

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Jun 9, 17:32 UTC
Completed - Dear Valued Customer,

We are writing to inform you that the vendor planned maintenance has been cancelled.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 9, 18:37 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 10/06/25 02:00 UTC
End Time: 10/06/25 08:00 UTC
Reference ID: SDCCAB-509

Impact:
- Customers who have intentionally created hard-coded dependencies for San Jose (sv10 Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to these Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
-Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 10, 02:00 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller DNS service

Maintenance activities will include:
Upgrade F5 Distributed Cloud Global Controller DNS service component to the latest software version.

Maintenance schedule in UTC time:
- Time: June 9 2025 3:30pm UTC to June 9 2025 5:30pm UTC

Projected Impact:
None

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Jun 9, 06:23 UTC
Resolved - The F5 Distributed Cloud team has validated and confirmed that the CDN config propagation issue has been resolved. All services remain fully operational. This incident is marked as resolved.
Jun 9, 06:55 UTC
Monitoring - The F5 Distributed Cloud team has confirmed that the issue affecting CDN propagation has been addressed. We continue the proactive monitoring ensuring our services are performing as expected.Please contact our support team if you have any further questions or concerns accordingly.
Jun 7, 02:22 UTC
Identified - The F5 Distributed Cloud support team has detected an issue affecting CDN propagation resulting in increased latency to process CDN Distribution client traffic requests. We are currently working to implement the fix. We shall provide further updates as they become available.

Thank you for your understanding and patience.

Jun 6, 18:17 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN propagation.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 17:39;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 6, 17:43 UTC
Jun 8, 2025

No incidents reported.

Jun 7, 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 05:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an urgent F5 Distributed Cloud Services maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 07/06/2025 05:00 UTC
End Time: 07/06/2025 06:00 UTC
Reference ID: SDCCAB-579

Impact:
None expected. Services will remain operational.

Reason for Maintenance:
Certificate renewal for continued operation of AppStack and SecureMesh CE sites (refer https://my.f5.com/manage/s/article/K000149685)

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Jun 6, 05:55 UTC
Jun 6, 2025
Resolved - This incident has been resolved.
Jun 6, 15:02 UTC
Update - F5 distributed cloud team has validated and confirmed that the issue is resolved and the services remain operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 6, 15:02 UTC
Monitoring - The F5 Distributed Cloud team has validated and confirmed the issue that affected Customer Edges (CEs) is resolved and the services remain fully operational. We will be actively monitoring to ensure our services are performing as expected. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 5, 14:28 UTC
Update - The F5 Distributed Cloud team is actively working on recovering all effected Customer Edges (CEs), root cause is identified and the fix is deployed. We will continue to provide further updates as more information becomes available.
Jun 5, 11:50 UTC
Identified - F5 Distributed Cloud support team has detected security service restarts in the Distributed Cloud Console that might interrupt the production traffic and other services to you. We are currently working to restore the service at the earliest. We shall provide further updates as they become available.
Jun 5, 09:29 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting customer edges (CE).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 8:37 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 5, 08:42 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an Urgent Scheduled Silverline Proxy maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 06/06/25 07:00 UTC
End Time: 06/06/25 15:00 UTC
Reference ID: SDCCAB-680

Impact:
None expected. Services will remain operational, though they may experience possible geolocation-differences in policies/irules that use the GeoLocation database during the phase of deployment.

Reason for Maintenance:
Apply the latest release of GeoLocationUpdates to all proxy devices.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Jun 4, 17:16 UTC
Resolved - F5 Distributed Cloud team can confirm that this issue was related to internal metrics only, with no impact observed on customer traffic. Services are operational and stable. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 6, 07:27 UTC
Update - F5 Distributed Cloud has identified the issue as related to internal metrics only, with no impact observed on customer traffic. Restoration efforts are currently underway, and we are working to resolve the issue at the earliest. Further updates will be shared as they become available.
Jun 6, 05:07 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of control plane down.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 04:06 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 6, 04:16 UTC
Completed - this maintenance has been rescheduled.
Jun 6, 05:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an urgent F5 Distributed Cloud Services maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 06/06/2025 05:00 UTC
End Time: 06/06/2025 06:00 UTC
Reference ID: SDCCAB-579

Impact:
None expected. Services will remain operational.

Reason for Maintenance:
Certificate renewal for continued operation of AppStack and SecureMesh CE sites (refer https://my.f5.com/manage/s/article/K000149685)

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Jun 4, 07:17 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 UTC
Scheduled - F5 Protected Enterprises

The Operations team will perform an urgent scheduled upgrade to Distributed Cloud Protection Manager (DCPM). There will be no impact to production traffic during this maintenance.

Start Time: 06/06/25 00:00 UTC
End Time: 06/06/25 03:00 UTC
Reference ID: SDCCAB-684

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

Jun 4, 20:59 UTC
Resolved - The F5 Bot Defense team has validated and confirmed the issue that affected Bot Defense management access/control plane from the Distributed Cloud console has been fully resolved. Services have been remained fully operational, and no further impact has been observed during the monitoring period. This incident is now consider resolved. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 6, 02:04 UTC
Monitoring - The F5 Bot Defense team has validated and confirmed the issue that affected Bot Defense management access/control plane from the XC console is resolved and the services remain fully operational. We will be actively monitoring to ensure our services are performing as expected. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 5, 16:52 UTC
Identified - The F5 Distributed Cloud team is actively investigating the issue causing the Bot Defense option to be unavailable in the console. We can confirm that Bot Protection services remain fully functional during this time. Our team is working diligently to restore full functionality, and we will share updates as new information becomes available
Jun 5, 15:27 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Bot defense subscription

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 1:29 PM UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 5, 14:34 UTC
Jun 5, 2025
Resolved - The F5 Distributed Cloud team has confirmed that the underlying issue with real-time access logs within the console has been addressed. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident is now considered resolved.
Jun 5, 21:25 UTC
Monitoring - The F5 Distributed Cloud team has validated the underlying issue and can confirm that real-time access logs within the console are now visible. We are currently monitoring the system for stability and performance. If you have any questions or need further assistance, please contact our support team.
Jun 5, 17:19 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting access logs.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 04:08 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 5, 16:10 UTC
Resolved - The F5 Distributed Cloud team has confirmed that the 503 errors in the Distributed Cloud Console have been addressed. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident is now considered resolved.
Jun 5, 17:08 UTC
Monitoring - The F5 Distributed Cloud team has confirmed that the 503 errors in the XC Console have been addressed. We will be actively monitoring the issue to ensure stability of our services. If you have any questions or concerns, please feel free to reach out to our support team.
Jun 5, 07:54 UTC
Update - F5 Distributed Cloud support team has detected 503 errors in the Distributed Cloud Console that might interrupt our services to you. We are currently working to restore the service at the earliest. We shall provide further updates as they become available.
Jun 5, 01:00 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Seattle region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 00:31 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 5, 00:36 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:02 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller

Maintenance activities will include:
Upgrade F5 Distributed Cloud Global Controller to the latest software version.


Maintenance schedule in UTC time:
- Time: June 5 2025 4:00am UTC to June 5 2025 10:00am UTC

Projected Impact:
Management plane configuration changes will persist and actively propagate throughout the majority of upgrade process. However, there will be a temporary pause in config propagation during the upgrade of the config audit service

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Jun 3, 01:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:01 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 05/06/25 04:00 UTC
End Time: 05/06/25 09:00 UTC
Reference ID: SDCCAB-601

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Service provider will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 28, 21:48 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned Silverline Network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 05/06/25 04:00 UTC
End Time:05/06/25 08:00 UTC
Reference ID: SDCCAB-603

Impact:
None expected. Services will remain operational, any traffic running on the Firewalls during that time should stay on the primary Firewall through the duration of the maintenance.

Reason for Maintenance:
We will be performing replacement of secondary High-Availability Firewall for cluster.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

May 30, 20:23 UTC
Jun 4, 2025
Resolved - Following a detailed investigation, the F5 SRE confirmed that the service degradation linked to DC12 was the result of a maintenance activity, with no impact on customers.
Jun 4, 19:18 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting dc12 vesvegaindexmanager

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 18:37 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 4, 18:38 UTC
Completed - Dear Valued Customer,

We are writing to inform you that the vendor planned maintenance has been cancelled.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 4, 14:24 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 05/06/25 04:00 UTC
End Time: 05/06/25 10:00 UTC
Reference ID: SDCCAB-452

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 5, 14:35 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 04:00 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 04/06/25 04:00 UTC
End Time: 04/06/25 11:00 UTC
Reference ID: SDCCAB-451

Impact:
None expected. Services will remain operational as network traffic on the affected site (MI1) will be automatically redirected to alternative locations during the maintenance window

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 5, 14:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 03/06/25 20:00 UTC
End Time: 04/06/25 05:00 UTC
Reference ID: SDCCAB-533

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Service Provider will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 16, 18:58 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:01 UTC
Scheduled - F5 Protected Enterprises

The Operations team will perform a planned scheduled upgrade to Data Delivery to Production. There will be no impact to production traffic during this maintenance.

Maintenance Details:
Start Time: 06/04/25 00:01 UTC
End Time: 06/04/25 01:01 UTC
Reference ID: SDCCAB-645

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

May 30, 22:44 UTC
Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 17:30 UTC
Update - We are extending the maintenance window by 2 hours as we are doing final validations
Jun 3, 16:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 11:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge site in Hong Kong(hk2)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Hong Kong(hk2) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: June 3 2025 11:30am UTC to June 3 2025 3:30pm UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Jun 3, 06:30 UTC