Update - We would like to provide a further update regarding the ongoing service conditions.
Recovery efforts continue to make steady progress, and we remain actively engaged in restoring the affected services while closely monitoring overall service stability.
Services continue to operate as usual; however, customers may experience delays in the delivery of access logs and GLR data while recovery activities remain underway.
We will continue to provide updates as more information becomes available. Thank you for your continued patience and understanding.
Jun 25, 2026 - 14:54 UTC
Recovery efforts continue to make steady progress, and we remain actively engaged in restoring the affected services while closely monitoring overall service stability.
Services continue to operate as usual; however, customers may experience delays in the delivery of access logs and GLR data while recovery activities remain underway.
We will continue to provide updates as more information becomes available. Thank you for your continued patience and understanding.
Jun 25, 2026 - 14:54 UTC
Update - We would like to provide a further update regarding the ongoing service conditions.
Mitigation and recovery efforts are progressing, and we continue to actively monitor the environment to ensure service stability.
Services continue to operate as usual, but there may be delays in the delivery of access logs.
We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Jun 25, 2026 - 10:44 UTC
Mitigation and recovery efforts are progressing, and we continue to actively monitor the environment to ensure service stability.
Services continue to operate as usual, but there may be delays in the delivery of access logs.
We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Jun 25, 2026 - 10:44 UTC
Update - We would like to provide an update regarding the current service conditions.
We continue to actively collaborate with our service provider and are closely monitoring the situation while advancing mitigation efforts to stabilize the affected services. While some services may still experience delays, we are working diligently to minimize the impact and restore consistent operations as quickly as possible.
Further updates will be shared as more information becomes available.
Thank you for your patience and understanding.
Jun 25, 2026 - 06:26 UTC
We continue to actively collaborate with our service provider and are closely monitoring the situation while advancing mitigation efforts to stabilize the affected services. While some services may still experience delays, we are working diligently to minimize the impact and restore consistent operations as quickly as possible.
Further updates will be shared as more information becomes available.
Thank you for your patience and understanding.
Jun 25, 2026 - 06:26 UTC
Update - We would like to provide another update regarding current service conditions.
We remain actively engaged with our service provider and are continuing to monitor the situation closely while advancing mitigation efforts to improve stability across the affected services. Some services may still experience delays, and we are working to reduce impact and return to consistent operation as quickly as possible.
We will share further updates as additional information becomes available.
Thank you for your continued patience and understanding as we work to restore full services.
Jun 25, 2026 - 02:08 UTC
We remain actively engaged with our service provider and are continuing to monitor the situation closely while advancing mitigation efforts to improve stability across the affected services. Some services may still experience delays, and we are working to reduce impact and return to consistent operation as quickly as possible.
We will share further updates as additional information becomes available.
Thank you for your continued patience and understanding as we work to restore full services.
Jun 25, 2026 - 02:08 UTC
Update - We would like to share a further update regarding current service conditions.
We remain actively engaged with our service provider and continue to monitor the situation closely while progressing mitigation efforts to support stability across the affected services. Some services may still experience delays, and we are working to minimize impact and restore consistent operation as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your continued patience and understanding as we work to restore full services.
Jun 24, 2026 - 23:56 UTC
We remain actively engaged with our service provider and continue to monitor the situation closely while progressing mitigation efforts to support stability across the affected services. Some services may still experience delays, and we are working to minimize impact and restore consistent operation as quickly as possible.
We will provide additional updates as more information becomes available.
Thank you for your continued patience and understanding as we work to restore full services.
Jun 24, 2026 - 23:56 UTC
Update - We would like to provide an update regarding current service conditions.
We remain actively engaged with our service provider and are continuing mitigation efforts to address service stability across all affected services. While some services may still experience delays, we are working diligently to minimize impact and ensure consistent operation.
We will continue to share updates as new information becomes available.
Thank you for your patience and understanding as we work to restore full services.
Jun 24, 2026 - 21:28 UTC
We remain actively engaged with our service provider and are continuing mitigation efforts to address service stability across all affected services. While some services may still experience delays, we are working diligently to minimize impact and ensure consistent operation.
We will continue to share updates as new information becomes available.
Thank you for your patience and understanding as we work to restore full services.
Jun 24, 2026 - 21:28 UTC
Update - We would like to provide an update regarding current service conditions.
Due to an ongoing heatwave in Europe, our service provider’s data center is experiencing cooling constraints. This has led to capacity limitations at the affected site. While traffic has successfully rerouted to the nearest Regional Edge, certain services and features are currently impacted.
At this time, the following services and features may be impacted:
- GLR services in Europe – currently unable to send logs to customer environments, all other regions are online
- Firewall deployments – may experience delays in provisioning
- Tunnel provisioning – may experience delays
- Route advertisements to F5 Distributed Cloud requiring RPKI validation – may be delayed until RPKI services are fully restored
We have confirmed the situation at the provider has worsened, and we are working closely with them to stabilize conditions and restore full operational capacity as quickly as possible. In parallel, we are evaluating additional mitigation options to further reduce any impact.
We will continue to share updates as new information becomes available.
Thank you for your patience and understanding
Jun 24, 2026 - 19:21 UTC
Due to an ongoing heatwave in Europe, our service provider’s data center is experiencing cooling constraints. This has led to capacity limitations at the affected site. While traffic has successfully rerouted to the nearest Regional Edge, certain services and features are currently impacted.
At this time, the following services and features may be impacted:
- GLR services in Europe – currently unable to send logs to customer environments, all other regions are online
- Firewall deployments – may experience delays in provisioning
- Tunnel provisioning – may experience delays
- Route advertisements to F5 Distributed Cloud requiring RPKI validation – may be delayed until RPKI services are fully restored
We have confirmed the situation at the provider has worsened, and we are working closely with them to stabilize conditions and restore full operational capacity as quickly as possible. In parallel, we are evaluating additional mitigation options to further reduce any impact.
We will continue to share updates as new information becomes available.
Thank you for your patience and understanding
Jun 24, 2026 - 19:21 UTC
Update - We have confirmed the situation has worsened at our service provider, and as a result GLR services are currently unavailable. We are working closely with the provider to restore service as quickly as possible, while also exploring additional mitigation options to minimize impact to your services.We will provide additional updates as needed.
Thank you for your patience and understanding.
Jun 24, 2026 - 18:49 UTC
Thank you for your patience and understanding.
Jun 24, 2026 - 18:49 UTC
Identified - We are currently monitoring an incident affecting one of our service providers. We have implemented mitigations to reduce or prevent customer impact; however, if conditions worsen, customers may experience a loss of Global Log Receiver (GLR) services.
Our teams are actively engaged and will continue to monitor closely. We will provide additional updates as needed.
Thank you for your understanding.
Jun 24, 2026 - 18:10 UTC
Our teams are actively engaged and will continue to monitor closely. We will provide additional updates as needed.
Thank you for your understanding.
Jun 24, 2026 - 18:10 UTC
Monitoring - Dear Valued Customers,
We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.
New IP Ranges:
Americas:
159.60.177.0/24
159.60.252.0/24
Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.
The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref
If you have any questions, please feel free to contact us at support@cloud.f5.com
May 05, 2026 - 09:50 UTC
We are adding new IP ranges to our F5 Distributed Cloud SaaS Services. To ensure uninterrupted access to our services, please whitelist these additional IP ranges before September 1st, 2026.
New IP Ranges:
Americas:
159.60.177.0/24
159.60.252.0/24
Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions.
The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref
If you have any questions, please feel free to contact us at support@cloud.f5.com
May 05, 2026 - 09:50 UTC
About This Site
F5 Distributed Cloud provides distributed cloud services to connect, secure, and deploy your applications across edge, multi-cloud, and our global app delivery network.
This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.
Services
Major Outage
Portal & Customer Login
Operational
Customer Dashboard
Degraded Performance
App Stack
Operational
Secure Mesh
Operational
Bot Defense
Operational
Client Side Defense
Operational
DNS
Operational
CDN Control Plane
Operational
NGINX One
Operational
TA - Traffic Advertising
Operational
Routed Originated Services
Operational
WebApp Scanning
Operational
HTTP Load Balancer
Operational
NGINXaaS for Azure
Operational
Global Log Receiver (GLR)
Major Outage
Customer Support, Docs and WebSite
Operational
Website
Operational
Customer Support
Operational
Software Distribution
Operational
Product Documentation
Operational
North America PoPs
Operational
Ashburn (dc12), VA, United States
Operational
Ashburn (b-dc12), VA, United States
Operational
Ashburn (c-dc12), VA, United States
Operational
New York (ny8), NY, United States
Operational
New York (b-ny8), NY, United States
Operational
San Jose (sv10), CA, United States
Operational
San Jose (b-sv10), CA, United States
Operational
Seattle, WA, United States
Operational
Toronto, Canada
Operational
Dallas (dal3), TX, United States
Operational
Dallas (b-dal3), TX, United States
Operational
Atlanta, GA, United States
Operational
Montreal, Canada
Operational
Miami, FL, United States (Network)
Operational
Chicago, IL, United States
Operational
South America PoPs
Operational
Sao Paulo, Brazil
Operational
Europe PoPs
Operational
Amsterdam, Netherlands
Operational
Frankfurt (fr4), Germany
Operational
Frankfurt (b-fr4), Germany
Operational
London (tn2), United Kingdom
Operational
London (b-tn2), United Kingdom
Operational
Paris (pa2), France
Operational
Paris (pa4), France
Operational
Madrid, Spain
Operational
Lisbon, Portugal
Operational
Stockholm, Sweden
Operational
Paris, France (Network)
Operational
Milan, Italy
Operational
Asia PoPs
Operational
Singapore, Singapore
Operational
Tokyo, Japan
Operational
Osaka, Japan
Operational
Hong Kong, Asia
Operational
Mumbai, India
Operational
Chennai, India
Operational
Jakarta, Indonesia
Operational
Oceania PoPs
Operational
Sydney, Australia
Operational
Melbourne, Australia
Operational
Middle East PoPs
Operational
Dubai, United Arab Emirates
Operational
Tel Aviv, Israel
Operational
Silverline - Legacy
Operational
Proxy Services - US West (SJC)
Operational
Proxy Services - UK (LON)
Operational
Proxy Services - US East (DCA)
Operational
Routed Services - US West (SJC)
Operational
Routed Services - US East (DCA)
Operational
Routed Services - UK (LON)
Operational
Routed Services - Germany (FRA)
Operational
Routed Services - Asia (SIN)
Operational
Routed Services - Toronto (YYZ)
Operational
Routed Services - North America
Operational
Routed Services - Paris (CDG)
Operational
Regional PoPs - Bahrain (BAH)
Operational
Regional PoPs - Hong Kong (HKG)
Operational
Regional PoPs - Montreal (YUL)
Operational
Regional PoPs - Mumbai (BOM)
Operational
Regional PoPs - Ohio (CMH)
Operational
Regional PoPs - São Paulo (GRU)
Operational
Regional PoPs - Sydney (SYD)
Operational
Regional PoPs - Tokyo (TYO)
Operational
Customer Portal
Operational
Silverline Ticketing
Operational
ACD Service (SOC Phone)
Operational
Transit Carrier - US West (SJC)
Operational
Transit Carrier - US East (DCA)
Operational
Transit Carrier - UK (LON)
Operational
Transit Carrier - Germany (FRA)
Operational
Transit Carrier - Asia (SIN)
Operational
Proxy Services - Germany (FRA)
Operational
Proxy Services - Asia (SIN)
Operational
Bot and Risk Mgt - Legacy
Operational
F5 Bot Defense - Sunnyvale
Operational
F5 Bot Defense - Santa Clara, CA
Operational
F5 Bot Defense - Los Angeles
Operational
F5 Bot Defense - Chicago
Operational
F5 Bot Defense - Washington, DC
Operational
F5 Bot Defense - Ashburn
Operational
F5 Bot Defense - New York
Operational
F5 Bot Defense - Hong Kong
Operational
F5 Bot Defense - Amsterdam
Operational
F5 Bot Defense - AWS
Operational
F5 Bot Defense - GCP - US - East1
Operational
F5 Bot Defense - GCP - US - East4
Operational
F5 Bot Defense - GCP - US - Central1
Operational
F5 Bot Defense - GCP - US - West1
Operational
F5 Bot Defense - GCP - US - West2
Operational
F5 Bot Defense - GCP - North America - Northeast1
Operational
F5 Bot Defense - GCP - North America - Northeast2
Operational
F5 Bot Defense - GCP - European Union - West1
Operational
F5 Bot Defense - GCP - European Union - West2
Operational
F5 Bot Defense - GCP - European Union - West3
Operational
F5 Bot Defense - GCP - Asia - East1
Operational
F5 Bot Defense - GCP - Asia - East2
Operational
F5 Bot Defense - GCP - Asia - Northeast1
Operational
F5 Bot Defense - GCP - Asia - Northeast2
Operational
F5 Bot Defense - AWS - AP - South1
Operational
F5 Bot Defense - AWS - AP - South2
Operational
F5 Bot Defense - AWS - AP - Southeast1
Operational
F5 Bot Defense - AWS - AP - Southeast2
Operational
F5 Bot Defense - AWS - AP - Southeast3
Operational
F5 Bot Defense - AWS - EU - Central1
Operational
F5 Bot Defense - AWS - EU - North1
Operational
F5 Bot Defense - AWS - EU - West1
Operational
F5 Bot Defense - AWS - ME - South1
Operational
F5 Bot Defense - AWS - SA - East1
Operational
F5 Bot Defense - AWS - US - East1
Operational
F5 Bot Defense - AWS - US - East2
Operational
F5 Bot Defense - AWS - US - West1
Operational
F5 Bot Defense - AWS - US - West2
Operational
F5 Bot Defense - S3 Bucket
Operational
F5 Distributed Cloud Protection Manager (DCPM) US - WORLDWIDE
Operational
F5 Distributed Cloud Protection Manager (DCPM) EU - WORLDWIDE
Operational
F5 Distributed Cloud Protection Manager (DCPM) CA - WORLDWIDE
Operational
SAFE - GCP - US
Operational
SAFE - GCP - EMEA
Operational
SAFE - GCP - APCJ-1
Operational
SAFE - GCP - APCJ-2
Operational
SAFE - GCP - Canada
Operational
Internal Communications
Operational
Internal Testing
Operational
P.STG - STG
Operational
S.STG - STG1
Operational
DCPM (WorldWide)
Operational
F5 Bot Defense - AWS - AP - Northeast1
Operational
F5 Bot Defense - AWS - AP - Northeast3
Operational
Data Inteligence - Premium Upgrades
Operational
Data Delivery Upgrade
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Multiple locations – Impact: Non-Disruptive Jul 1, 2026 19:00 - Jul 2, 2026 17:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure
Maintenance Window:
Start Time: 01 Jul 2026 19:00 UTC
End Time: 02 Jul 2026 17:00 UTC
Regional Schedule:
- Jul 01 19:00 to Jul 01 23:00 - Tel Aviv
- Jul 02 13:00 to Jul 02 17:00 - Hong Kong
Reference: SDCCAB-2985, SDCCAB-2976
Projected Impact:
Routed DDoS customers may experience a slight increase in latency for traffic that is under active mitigation. Traffic volumes displayed in the F5 Distributed Cloud Console may appear lower than usual during the maintenance window — actual traffic will not be affected. Reporting will return to normal once maintenance is complete.
Reason for Maintenance:
Scheduled upgrade to the DDoS mitigation system to improve performance and resilience.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jun 18, 2026 - 01:45 UTC
We would like to inform you of an upcoming Planned Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure
Maintenance Window:
Start Time: 01 Jul 2026 19:00 UTC
End Time: 02 Jul 2026 17:00 UTC
Regional Schedule:
- Jul 01 19:00 to Jul 01 23:00 - Tel Aviv
- Jul 02 13:00 to Jul 02 17:00 - Hong Kong
Reference: SDCCAB-2985, SDCCAB-2976
Projected Impact:
Routed DDoS customers may experience a slight increase in latency for traffic that is under active mitigation. Traffic volumes displayed in the F5 Distributed Cloud Console may appear lower than usual during the maintenance window — actual traffic will not be affected. Reporting will return to normal once maintenance is complete.
Reason for Maintenance:
Scheduled upgrade to the DDoS mitigation system to improve performance and resilience.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Jun 18, 2026 - 01:45 UTC
[RESCHEDULED] Planned Maintenance Notification for F5 Distributed Cloud DNS Service - Global – Impact: Config Propagation Delay Jul 18, 2026 04:00-10:00 UTC
Update -
Dear Valued Customer,
We would like to inform you that the previously scheduled maintenance for F5 Distributed Cloud DNS Services has been rescheduled.
Updated Maintenance Details:
Start Time: 18 July 2026, 04:00 UTC
End Time: 18 July 2026, 10:00 UTC
Reason for Reschedule: To better accommodate operational needs and minimize disruptions, we have optimized the schedule for this maintenance.
Reference ID: SDCCAB-4079
We apologize for any inconvenience this may cause and sincerely appreciate your cooperation and understanding as we work to improve our services.
If you have any questions or require further assistance, please contact our support team at support@cloud.f5.com.
Sincerely,
F5 Distributed Cloud
Jun 03, 2026 - 17:49 UTC
We would like to inform you that the previously scheduled maintenance for F5 Distributed Cloud DNS Services has been rescheduled.
Updated Maintenance Details:
Start Time: 18 July 2026, 04:00 UTC
End Time: 18 July 2026, 10:00 UTC
Reason for Reschedule: To better accommodate operational needs and minimize disruptions, we have optimized the schedule for this maintenance.
Reference ID: SDCCAB-4079
We apologize for any inconvenience this may cause and sincerely appreciate your cooperation and understanding as we work to improve our services.
If you have any questions or require further assistance, please contact our support team at support@cloud.f5.com.
Sincerely,
F5 Distributed Cloud
Jun 03, 2026 - 17:49 UTC
Scheduled -
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Services
Maintenance Window:
Start Time: 06 Jun 2026 04:00 UTC
End Time: 06 Jun 2026 10:00 UTC
Reference: SDCCAB-4079
Projected Impact:
During this maintenance window, DNS record-related operations such as primary zone creation, secondary zone creation, and zone updates will enter a pending state until the upgrade is completed. Once the upgrade concludes, these operations will automatically be retried and transition into an active state. Please rest assured that there will be no impact to other traffic flows.
Reason for Maintenance:
This upgrade is being carried out to enhance resiliency and provide improved security for our DNS services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
May 15, 2026 - 10:00 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Services
Maintenance Window:
Start Time: 06 Jun 2026 04:00 UTC
End Time: 06 Jun 2026 10:00 UTC
Reference: SDCCAB-4079
Projected Impact:
During this maintenance window, DNS record-related operations such as primary zone creation, secondary zone creation, and zone updates will enter a pending state until the upgrade is completed. Once the upgrade concludes, these operations will automatically be retried and transition into an active state. Please rest assured that there will be no impact to other traffic flows.
Reason for Maintenance:
This upgrade is being carried out to enhance resiliency and provide improved security for our DNS services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
May 15, 2026 - 10:00 UTC