F5 Distributed Cloud - Service Degradation - Querétaro (QRO1), Mexico Region Isolated - INC-20261009-529
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Monitoring - The service provider issue affecting the Querétaro, Mexico region has been resolved, and services have returned to standard operation.
Customer traffic remained entirely unaffected throughout this event. All other services remain fully operational.
Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.
Oct 09, 2026 - 14:07 UTC
Customer traffic remained entirely unaffected throughout this event. All other services remain fully operational.
Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.
Oct 09, 2026 - 14:07 UTC
Update - The F5 Distributed Cloud team continues to follow up closely with the service provider regarding the ongoing infrastructure issue in the Querétaro, Mexico region.
Customer traffic remains entirely unaffected. Our teams are actively engaged with the provider toward a prompt resolution.
We will share further updates as more information becomes available. Thank you for your continued patience and understanding.
Oct 09, 2026 - 12:09 UTC
Customer traffic remains entirely unaffected. Our teams are actively engaged with the provider toward a prompt resolution.
We will share further updates as more information becomes available. Thank you for your continued patience and understanding.
Oct 09, 2026 - 12:09 UTC
Identified - The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact to customer traffic. We will share further updates as more information becomes available.
Thank you for your understanding.
Oct 09, 2026 - 07:22 UTC
Thank you for your understanding.
Oct 09, 2026 - 07:22 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Querétaro, Mexico
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status:
• We have identified potential service impact at 06;26 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Oct 09, 2026 - 06:42 UTC
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status:
• We have identified potential service impact at 06;26 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Oct 09, 2026 - 06:42 UTC
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This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.
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Scheduled Maintenance
Planned Maintenance Notification for F5 Distributed Cloud DNS Service - Global – Impact: Config Propagation Delay Oct 10, 2026 04:00-10:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Services
Maintenance Window:
Start Time: 10 Oct 2026 04:00 UTC
End Time: 10 Oct 2026 10:00 UTC
Reference: SDCCAB-4079
Projected Impact:
During this maintenance window, DNS record-related operations such as primary zone creation, secondary zone creation, and zone updates will enter a pending state until the upgrade is completed. Once the upgrade concludes, these operations will automatically be retried and transition into an active state. Please rest assured that there will be no impact to other traffic flows.
Reason for Maintenance:
This upgrade is being carried out to enhance resiliency and provide improved security for our DNS services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 01, 2026 - 05:22 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Services
Maintenance Window:
Start Time: 10 Oct 2026 04:00 UTC
End Time: 10 Oct 2026 10:00 UTC
Reference: SDCCAB-4079
Projected Impact:
During this maintenance window, DNS record-related operations such as primary zone creation, secondary zone creation, and zone updates will enter a pending state until the upgrade is completed. Once the upgrade concludes, these operations will automatically be retried and transition into an active state. Please rest assured that there will be no impact to other traffic flows.
Reason for Maintenance:
This upgrade is being carried out to enhance resiliency and provide improved security for our DNS services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 01, 2026 - 05:22 UTC
[RESCHEDULED] Urgent Scheduled Maintenance Notification for F5 Distributed Cloud DNS Service – Impact: No Impact Oct 10, 2026 04:00-17:00 UTC
Update -
Dear Valued Customers,
Please be advised that the upcoming Urgent Scheduled maintenance activity for the following F5 service has been rescheduled with an extended window and updated maintenance details:
- F5 Distributed Cloud DNS Service
Updated Maintenance Window:
Original Window: 10 Oct 2026 04:00 UTC – 10 Oct 2026 06:00 UTC
New Window: 10 Oct 2026 04:00 UTC – 10 Oct 2026 17:00 UTC
Reference: SDCCAB-5535
Projected Impact:
F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no service impact or disruption to DNS resolution is expected during this maintenance window.
Reason for Maintenance:
This maintenance activity involves a software update aimed at improving the stability, performance, and overall reliability of the DNS service. Please note that we are executing this update via a phased rollout; this week's activity is the first phase of this deployment.
Our Commitment:
We will provide timely updates should there be any further changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Oct 08, 2026 - 19:40 UTC
Please be advised that the upcoming Urgent Scheduled maintenance activity for the following F5 service has been rescheduled with an extended window and updated maintenance details:
- F5 Distributed Cloud DNS Service
Updated Maintenance Window:
Original Window: 10 Oct 2026 04:00 UTC – 10 Oct 2026 06:00 UTC
New Window: 10 Oct 2026 04:00 UTC – 10 Oct 2026 17:00 UTC
Reference: SDCCAB-5535
Projected Impact:
F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no service impact or disruption to DNS resolution is expected during this maintenance window.
Reason for Maintenance:
This maintenance activity involves a software update aimed at improving the stability, performance, and overall reliability of the DNS service. Please note that we are executing this update via a phased rollout; this week's activity is the first phase of this deployment.
Our Commitment:
We will provide timely updates should there be any further changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Oct 08, 2026 - 19:40 UTC
Scheduled -
Dear Valued Customers,
We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Service
Maintenance Window:
Start Time: 10 Oct 2026 04:00 UTC
End Time: 10 Oct 2026 06:00 UTC
Reference: SDCCAB-5535
Projected Impact:
F5 Distributed Cloud DNS is built with availability and redundancy; therefore, no widespread service impact is expected during this maintenance window.
Reason for Maintenance:
This maintenance activity involves a software update aimed at enhancing protection against DDoS attacks and improving the stability, performance, and overall reliability of the DNS service.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Oct 07, 2026 - 06:00 UTC
We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Service
Maintenance Window:
Start Time: 10 Oct 2026 04:00 UTC
End Time: 10 Oct 2026 06:00 UTC
Reference: SDCCAB-5535
Projected Impact:
F5 Distributed Cloud DNS is built with availability and redundancy; therefore, no widespread service impact is expected during this maintenance window.
Reason for Maintenance:
This maintenance activity involves a software update aimed at enhancing protection against DDoS attacks and improving the stability, performance, and overall reliability of the DNS service.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Oct 07, 2026 - 06:00 UTC
Urgent Scheduled Maintenance Notification for F5 Bot Defense DCPM – Impact: No Impact Oct 10, 2026 04:00-09:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Bot Defense Distributed Cloud Protection Manager DCPM
Maintenance Window:
Start Time: 10 Oct 2026 04:00 UTC
End Time: 10 Oct 2026 09:00 UTC
Reference: SDCCAB-5514
Projected Impact:
Customer traffic and protected applications will remain fully operational throughout this maintenance. To help ensure a smooth upgrade process, we recommend avoiding any configuration changes or updates to your F5 Bot services during the maintenance window.
Reason for Maintenance:
Platform enhancements and deployment of a new F5 Bot Distributed Cloud Protection Manager (DCPM) release to improve reliability, performance, and operational efficiency.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 02, 2026 - 14:43 UTC
We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Bot Defense Distributed Cloud Protection Manager DCPM
Maintenance Window:
Start Time: 10 Oct 2026 04:00 UTC
End Time: 10 Oct 2026 09:00 UTC
Reference: SDCCAB-5514
Projected Impact:
Customer traffic and protected applications will remain fully operational throughout this maintenance. To help ensure a smooth upgrade process, we recommend avoiding any configuration changes or updates to your F5 Bot services during the maintenance window.
Reason for Maintenance:
Platform enhancements and deployment of a new F5 Bot Distributed Cloud Protection Manager (DCPM) release to improve reliability, performance, and operational efficiency.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 02, 2026 - 14:43 UTC
[RESCHEDULED] Urgent Scheduled Maintenance Notification for F5 Distributed Cloud CDN Global Controller – Impact: Configuration Propagation Delay Oct 10, 2026 04:00-16:00 UTC
Update -
Dear Valued Customer,
We would like to inform you that the previously scheduled maintenance for CDN Global Controller has been rescheduled.
Updated Maintenance Details:
Start Time: 10 Oct 2026 04:00 UTC
End Time: 10 Oct 2026 16:00 UTC
Reason for Reschedule: Rescheduled to ensure maintenance is performed during a period of lower activity, minimizing any potential impact.
Reference ID: SDCCAB-5481
We apologize for any inconvenience caused and appreciate your cooperation and understanding as we work to improve our services.
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.
Sincerely,
F5 Distributed Cloud
Oct 06, 2026 - 19:07 UTC
We would like to inform you that the previously scheduled maintenance for CDN Global Controller has been rescheduled.
Updated Maintenance Details:
Start Time: 10 Oct 2026 04:00 UTC
End Time: 10 Oct 2026 16:00 UTC
Reason for Reschedule: Rescheduled to ensure maintenance is performed during a period of lower activity, minimizing any potential impact.
Reference ID: SDCCAB-5481
We apologize for any inconvenience caused and appreciate your cooperation and understanding as we work to improve our services.
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.
Sincerely,
F5 Distributed Cloud
Oct 06, 2026 - 19:07 UTC
Scheduled -
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed CDN Cloud Global Controller
Maintenance Window:
Start Time: 10 Oct 2026 00:30 UTC
End Time: 10 Oct 2026 12:30 UTC
Reference: SDCCAB-5481
Projected Impact:
During this maintenance window, customers will be unable to create new CDN distributions. Please note that all existing CDN services are expected to remain fully operational and unaffected throughout the maintenance.
Reason for Maintenance:
We are performing a scheduled platform upgrade to modernize the CDN Global Controller's core operating environment. This upgrade ensures long-term system stability, enhanced security compliance, and robust service reliability.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Sep 29, 2026 - 20:32 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed CDN Cloud Global Controller
Maintenance Window:
Start Time: 10 Oct 2026 00:30 UTC
End Time: 10 Oct 2026 12:30 UTC
Reference: SDCCAB-5481
Projected Impact:
During this maintenance window, customers will be unable to create new CDN distributions. Please note that all existing CDN services are expected to remain fully operational and unaffected throughout the maintenance.
Reason for Maintenance:
We are performing a scheduled platform upgrade to modernize the CDN Global Controller's core operating environment. This upgrade ensures long-term system stability, enhanced security compliance, and robust service reliability.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Sep 29, 2026 - 20:32 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Osaka (OS1) – Impact: Degraded Performance Oct 10, 2026 12:00-18:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure
Maintenance Window:
Start Time: 10 Oct 2026 12:00 UTC
End Time: 10 Oct 2026 18:00 UTC
Reference: SDCCAB-5371
Projected Impact:
Customers who have created hard-coded dependencies for the Osaka Regional Edge site may encounter degraded performance or temporary routing delays during this window. Services and applications should otherwise remain unaffected and will continue to be served from other Regional Edges within the same region.
Reason for Maintenance:
We are performing essential network infrastructure addition in our Osaka (OS1) facility. This is part of our ongoing commitment to enhancing the reliability, performance, and security of your services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Sep 29, 2026 - 16:46 UTC
We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure
Maintenance Window:
Start Time: 10 Oct 2026 12:00 UTC
End Time: 10 Oct 2026 18:00 UTC
Reference: SDCCAB-5371
Projected Impact:
Customers who have created hard-coded dependencies for the Osaka Regional Edge site may encounter degraded performance or temporary routing delays during this window. Services and applications should otherwise remain unaffected and will continue to be served from other Regional Edges within the same region.
Reason for Maintenance:
We are performing essential network infrastructure addition in our Osaka (OS1) facility. This is part of our ongoing commitment to enhancing the reliability, performance, and security of your services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Sep 29, 2026 - 16:46 UTC
Planned Maintenance Notification for F5 Distributed Cloud Regional Edge in Lisbon (LS1) – Impact: Degraded Performance Oct 10, 2026 23:00 - Oct 11, 2026 05:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge
Maintenance Window:
Start Time: 10 Oct 2026 23:00 UTC
End Time: 11 Oct 2026 05:00 UTC
Reference: SDCCAB-5549
Projected Impact:
During this maintenance window, traffic to Lisbon (LS1) Regional Edge will be directed to nearby Regional Edge sites. Customers with configurations that rely on Lisbon (LS1) Regional Edge site may experience degraded performance during this maintenance window. Customer Edge (CE) services and applications will not experience downtime and will continue to operate normally from other Regional Edge sites.
Reason for Maintenance:
Capacity enhancements in the Lisbon (LS1) Regional Edge to support scalability and reliability.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 02, 2026 - 16:14 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge
Maintenance Window:
Start Time: 10 Oct 2026 23:00 UTC
End Time: 11 Oct 2026 05:00 UTC
Reference: SDCCAB-5549
Projected Impact:
During this maintenance window, traffic to Lisbon (LS1) Regional Edge will be directed to nearby Regional Edge sites. Customers with configurations that rely on Lisbon (LS1) Regional Edge site may experience degraded performance during this maintenance window. Customer Edge (CE) services and applications will not experience downtime and will continue to operate normally from other Regional Edge sites.
Reason for Maintenance:
Capacity enhancements in the Lisbon (LS1) Regional Edge to support scalability and reliability.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 02, 2026 - 16:14 UTC
Planned Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple locations – Impact: Brief Interruption Oct 17, 2026 02:00 - Oct 18, 2026 08:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge
Maintenance Window:
Start Time: 17 Oct 2026 02:00 UTC
End Time: 18 Oct 2026 08:00 UTC
Per-Location Maintenance Schedule:
- October 17th 02:00 UTC - B-New York, Toronto
- October 18th 02:00 UTC - B-Ashburn (DC12), Seoul, South Korea
Note: Each location's maintenance will begin only after the previous one has been successfully completed. The schedule may shift forward or backward depending on the actual completion time of each phase.
Reference: SDCCAB-5557
Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.
Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 02, 2026 - 20:23 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge
Maintenance Window:
Start Time: 17 Oct 2026 02:00 UTC
End Time: 18 Oct 2026 08:00 UTC
Per-Location Maintenance Schedule:
- October 17th 02:00 UTC - B-New York, Toronto
- October 18th 02:00 UTC - B-Ashburn (DC12), Seoul, South Korea
Note: Each location's maintenance will begin only after the previous one has been successfully completed. The schedule may shift forward or backward depending on the actual completion time of each phase.
Reference: SDCCAB-5557
Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.
Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 02, 2026 - 20:23 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud DNS Service – Impact: No Impact Oct 17, 2026 04:00-21:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Service
Maintenance Window:
Start Time: 17 Oct 2026 04:00 UTC
End Time: 17 Oct 2026 21:00 UTC
Reference: SDCCAB-5604
Projected Impact:
F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no service impact or disruption to DNS resolution is expected during this maintenance window.
Reason for Maintenance:
This maintenance activity involves a software update aimed to improve the stability, performance, and reliability of the DNS service. The update is being deployed through a phased rollout, and this maintenance activity is expected to complete the currently planned rollout.
Our Commitment:
We will provide timely updates should there be any further changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 09, 2026 - 22:00 UTC
We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Service
Maintenance Window:
Start Time: 17 Oct 2026 04:00 UTC
End Time: 17 Oct 2026 21:00 UTC
Reference: SDCCAB-5604
Projected Impact:
F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no service impact or disruption to DNS resolution is expected during this maintenance window.
Reason for Maintenance:
This maintenance activity involves a software update aimed to improve the stability, performance, and reliability of the DNS service. The update is being deployed through a phased rollout, and this maintenance activity is expected to complete the currently planned rollout.
Our Commitment:
We will provide timely updates should there be any further changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 09, 2026 - 22:00 UTC
Planned Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Frankfurt (FR4) – Impact: Degraded Performance Oct 17, 2026 05:00-09:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure
Maintenance Window:
Start Time: 17 Oct 2026 05:00 UTC
End Time: 17 Oct 2026 09:00 UTC
Reference: SDCCAB-5553
Projected Impact:
Customers may experience degraded monitoring visibility within the Distributed Cloud Console Routed DDoS workspace while infrastructure components are transitioned as part of this maintenance activity. This may result in temporary gaps or inconsistencies in traffic graphs and monitoring data presented in the Console. Network services, customer traffic, and application availability are not expected to be affected.
Reason for Maintenance:
This scheduled maintenance will transition infrastructure components to an updated platform. This work is part of our ongoing efforts to modernize the infrastructure, improve operational efficiency, and enhance the scalability and reliability of our services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 05, 2026 - 17:19 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure
Maintenance Window:
Start Time: 17 Oct 2026 05:00 UTC
End Time: 17 Oct 2026 09:00 UTC
Reference: SDCCAB-5553
Projected Impact:
Customers may experience degraded monitoring visibility within the Distributed Cloud Console Routed DDoS workspace while infrastructure components are transitioned as part of this maintenance activity. This may result in temporary gaps or inconsistencies in traffic graphs and monitoring data presented in the Console. Network services, customer traffic, and application availability are not expected to be affected.
Reason for Maintenance:
This scheduled maintenance will transition infrastructure components to an updated platform. This work is part of our ongoing efforts to modernize the infrastructure, improve operational efficiency, and enhance the scalability and reliability of our services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 05, 2026 - 17:19 UTC
Planned Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Multiple locations – Impact: Degraded Performance Oct 24, 2026 05:00-09:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure
Affected Locations:
- London (B-TN2, TN2)
- San Jose (SV10,B-SV10)
- Ashburn (DC12,B-DC12,C-DC12)
- Singapore (SG3)
Maintenance Window:
Start Time: 24 Oct 2026 05:00 UTC
End Time: 24 Oct 2026 09:00 UTC
Reference: SDCCAB-5596 ,SDCCAB-5613,SDCCAB-5614,SDCCAB-5615
Projected Impact:
Customers may experience degraded monitoring visibility within the Distributed Cloud Console Routed DDoS workspace while infrastructure components are transitioned as part of this maintenance activity. This may result in temporary gaps or inconsistencies in traffic graphs and monitoring data presented in the Console. Network services, customer traffic, and application availability are not expected to be affected.
Reason for Maintenance:
This scheduled maintenance will transition infrastructure components to an updated platform. This work is part of our ongoing efforts to modernize the infrastructure, improve operational efficiency, and enhance the scalability and reliability of our services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 09, 2026 - 08:08 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure
Affected Locations:
- London (B-TN2, TN2)
- San Jose (SV10,B-SV10)
- Ashburn (DC12,B-DC12,C-DC12)
- Singapore (SG3)
Maintenance Window:
Start Time: 24 Oct 2026 05:00 UTC
End Time: 24 Oct 2026 09:00 UTC
Reference: SDCCAB-5596 ,SDCCAB-5613,SDCCAB-5614,SDCCAB-5615
Projected Impact:
Customers may experience degraded monitoring visibility within the Distributed Cloud Console Routed DDoS workspace while infrastructure components are transitioned as part of this maintenance activity. This may result in temporary gaps or inconsistencies in traffic graphs and monitoring data presented in the Console. Network services, customer traffic, and application availability are not expected to be affected.
Reason for Maintenance:
This scheduled maintenance will transition infrastructure components to an updated platform. This work is part of our ongoing efforts to modernize the infrastructure, improve operational efficiency, and enhance the scalability and reliability of our services.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 09, 2026 - 08:08 UTC