F5 Distributed Cloud - Service Degradation - Delay in Access logs - INC-20261109-543
Monitoring - The F5 Distributed Cloud team has validated and confirmed the issue with delay of Access logs functionality has been restored and no more issues are being observed. All other services remain fully operational. We will continue to monitor our service for the next few hours and ensure they are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.
Nov 09, 2026 - 13:24 UTC
Update - The F5 Distributed Cloud Team has detected an issue with the delay of access logs in the UI. Please note that all XC Console core services are fully operational. Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information.

Thank you for your patience and understanding.
Nov 09, 2026 - 12:19 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Distributed Cloud Access logs.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 12:06 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Nov 09, 2026 - 12:07 UTC

About This Site

F5 Distributed Cloud provides distributed cloud services to connect, secure, and deploy your applications across edge, multi-cloud, and our global app delivery network.

This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.

Uptime over the past 90 days. View historical uptime.
Services Operational
Portal & Customer Login Operational
Customer Dashboard Operational
App Stack Operational
Secure Mesh Operational
Bot Defense Operational
Client Side Defense Operational
DNS Operational
CDN Control Plane Operational
NGINX One Operational
TA - Traffic Advertising Operational
Routed Originated Services Operational
WebApp Scanning Operational
HTTP Load Balancer Operational
NGINXaaS for Azure Operational
Global Log Receiver (GLR) Operational
F5 Application Delivery Service Operational
Customer Support, Docs and WebSite Operational
Website Operational
Customer Support Operational
Software Distribution Operational
Product Documentation Operational
North America PoPs Operational
Ashburn (dc12), VA, United States Operational
Ashburn (b-dc12), VA, United States Operational
Ashburn (c-dc12), VA, United States Operational
New York (ny8), NY, United States Operational
New York (b-ny8), NY, United States Operational
San Jose (sv10), CA, United States Operational
San Jose (b-sv10), CA, United States Operational
Seattle, WA, United States Operational
Toronto, Canada Operational
Dallas (dal3), TX, United States Operational
Dallas (b-dal3), TX, United States Operational
Atlanta, GA, United States Operational
Montreal, Canada Operational
Miami, FL, United States (Network) Operational
Chicago, IL, United States Operational
Querétaro, Mexico Operational
South America PoPs Operational
Sao Paulo, Brazil Operational
Europe PoPs Operational
Amsterdam, Netherlands Operational
Frankfurt (fr4), Germany Operational
Frankfurt (b-fr4), Germany Operational
London (tn2), United Kingdom Operational
London (b-tn2), United Kingdom Operational
Paris (pa2), France Operational
Paris (pa4), France Operational
Madrid, Spain Operational
Lisbon, Portugal Operational
Stockholm, Sweden Operational
Paris, France (Network) Operational
Milan, Italy Operational
Asia PoPs Operational
Singapore, Singapore Operational
Tokyo, Japan Operational
Osaka, Japan Operational
Hong Kong, Asia Operational
Mumbai (mb2), India Operational
Mumbai (b-mb2), India Operational
Chennai, India Operational
Jakarta, Indonesia Operational
Seoul, South Korea Operational
Oceania PoPs Operational
Sydney, Australia Operational
Melbourne, Australia Operational
Middle East PoPs Operational
Dubai, United Arab Emirates Operational
Tel Aviv, Israel Operational
Silverline - Legacy Operational
Proxy Services - US West (SJC) Operational
Proxy Services - UK (LON) Operational
Proxy Services - US East (DCA) Operational
Routed Services - US West (SJC) Operational
Routed Services - US East (DCA) Operational
Routed Services - UK (LON) Operational
Routed Services - Germany (FRA) Operational
Routed Services - Asia (SIN) Operational
Routed Services - Toronto (YYZ) Operational
Routed Services - North America Operational
Routed Services - Paris (CDG) Operational
Regional PoPs - Bahrain (BAH) Operational
Regional PoPs - Hong Kong (HKG) Operational
Regional PoPs - Montreal (YUL) Operational
Regional PoPs - Mumbai (BOM) Operational
Regional PoPs - Ohio (CMH) Operational
Regional PoPs - São Paulo (GRU) Operational
Regional PoPs - Sydney (SYD) Operational
Regional PoPs - Tokyo (TYO) Operational
Customer Portal Operational
Silverline Ticketing Operational
ACD Service (SOC Phone) Operational
Transit Carrier - US West (SJC) Operational
Transit Carrier - US East (DCA) Operational
Transit Carrier - UK (LON) Operational
Transit Carrier - Germany (FRA) Operational
Transit Carrier - Asia (SIN) Operational
Proxy Services - Germany (FRA) Operational
Proxy Services - Asia (SIN) Operational
Bot and Risk Mgt - Legacy Operational
F5 Bot Defense - Sunnyvale Operational
F5 Bot Defense - Santa Clara, CA Operational
F5 Bot Defense - Los Angeles Operational
F5 Bot Defense - Chicago Operational
F5 Bot Defense - Washington, DC Operational
F5 Bot Defense - Ashburn Operational
F5 Bot Defense - New York Operational
F5 Bot Defense - Hong Kong Operational
F5 Bot Defense - Amsterdam Operational
F5 Bot Defense - AWS Operational
F5 Bot Defense - GCP - US - East1 Operational
F5 Bot Defense - GCP - US - East4 Operational
F5 Bot Defense - GCP - US - Central1 Operational
F5 Bot Defense - GCP - US - West1 Operational
F5 Bot Defense - GCP - US - West2 Operational
F5 Bot Defense - GCP - North America - Northeast1 Operational
F5 Bot Defense - GCP - North America - Northeast2 Operational
F5 Bot Defense - GCP - European Union - West1 Operational
F5 Bot Defense - GCP - European Union - West2 Operational
F5 Bot Defense - GCP - European Union - West3 Operational
F5 Bot Defense - GCP - Asia - East1 Operational
F5 Bot Defense - GCP - Asia - East2 Operational
F5 Bot Defense - GCP - Asia - Northeast1 Operational
F5 Bot Defense - GCP - Asia - Northeast2 Operational
F5 Bot Defense - AWS - AP - South1 Operational
F5 Bot Defense - AWS - AP - South2 Operational
F5 Bot Defense - AWS - AP - Southeast1 Operational
F5 Bot Defense - AWS - AP - Southeast2 Operational
F5 Bot Defense - AWS - AP - Southeast3 Operational
F5 Bot Defense - AWS - EU - Central1 Operational
F5 Bot Defense - AWS - EU - North1 Operational
F5 Bot Defense - AWS - EU - West1 Operational
F5 Bot Defense - AWS - ME - South1 Operational
F5 Bot Defense - AWS - SA - East1 Operational
F5 Bot Defense - AWS - US - East1 Operational
F5 Bot Defense - AWS - US - East2 Operational
F5 Bot Defense - AWS - US - West1 Operational
F5 Bot Defense - AWS - US - West2 Operational
F5 Bot Defense - S3 Bucket Operational
F5 Distributed Cloud Protection Manager (DCPM) US - WORLDWIDE Operational
F5 Distributed Cloud Protection Manager (DCPM) EU - WORLDWIDE Operational
F5 Distributed Cloud Protection Manager (DCPM) CA - WORLDWIDE Operational
SAFE - GCP - US Operational
SAFE - GCP - EMEA Operational
SAFE - GCP - APCJ-1 Operational
SAFE - GCP - APCJ-2 Operational
SAFE - GCP - Canada Operational
Internal Communications Operational
Internal Testing Operational
P.STG - STG Operational
S.STG - STG1 Operational
DCPM (WorldWide) Operational
F5 Bot Defense - AWS - AP - Northeast1 Operational
F5 Bot Defense - AWS - AP - Northeast3 Operational
Data Inteligence - Premium Upgrades Operational
Data Delivery Upgrade Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 9, 2026

Unresolved incident: F5 Distributed Cloud - Service Degradation - Delay in Access logs - INC-20261109-543.

Nov 8, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Global Controller and DNS Service Globally – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Nov 8, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 services:
- F5 Distributed Cloud Global Controller
- F5 Distributed Cloud DNS Service

Maintenance Window:
Start Time: 7 Nov 2026 00:00 UTC
End Time: 8 Nov 2026 16:00 UTC

Reference: SDCCAB-5861

Projected Impact:
During the maintenance window, configuration changes made in the F5 Distributed Cloud Console will continue to be saved and propagated normally, except for a brief delay in propagation while platform management services are upgraded. Customer Edge (CE) health metrics may be temporarily unavailable in the dashboard, and access to the F5 Distributed Cloud Console may be intermittently disrupted. Any Console access interruptions are expected to be brief, with access restored automatically as the upgrade progresses.

Additionally, F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no widespread service impact is expected during this maintenance window. However, there is a slight possibility that a small number of DNS requests may encounter intermittent failures.

Reason for Maintenance:
This maintenance activity involves software upgrades to the F5 Distributed Cloud Global Controller logging, metrics, and analytics services, as well as the DNS service, aimed at improving overall platform stability, performance, and reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 24, 05:20 UTC
Urgent Scheduled Maintenance Notification for F5 Bot Defense Cloud SSE in GCP and AWS – Impact: No Traffic Impact
Completed - The scheduled maintenance has been completed.
Nov 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Bot Defense Cloud SSE

Maintenance Window:
Start Time: 07 Nov 2026 16:00 UTC
End Time: 08 Nov 2026 02:00 UTC

Reference: SDCCAB-5955, SDCCAB-5956

Projected Impact:
- During this maintenance window, customers are strongly advised not to make any changes or configuration updates to their F5 Bot services, as any modifications made during this period may not be processed correctly.
- Existing services will remain fully operational. However, administrative and configuration changes should be postponed until the maintenance activities have been completed.

Reason for Maintenance:
A planned BOT Cloud SSE upgrade will be performed to improve service stability, performance, and overall service quality

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Bot Defense
Oct 30, 01:20 UTC

Nov 7, 2026

F5 Distributed Cloud - Service Degradation - San Jose (SV10, b-SV10) Regional Edges - INC-20261107-542
Resolved - F5 Distributed Cloud services in the SV10 and b-SV10 regions have been restored, and all systems are operating normally. Monitoring has confirmed stable performance, and this incident is now closed.

If you continue to experience issues, please contact F5 Support:

• Email: support@cloud.f5.com
• Phone: F5 Support phone numbers
Nov 7, 23:55 UTC
Monitoring - The F5 Distributed Cloud team confirms that the issue affecting configuration processing across the SV10 and b-SV10 Regional Edges is fully resolved. Services remain stable and are functioning as expected. Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.
Nov 7, 19:40 UTC
Identified - The F5 Distributed Cloud team has identified an issue affecting configuration processing across the SV10 and b-SV10 Regional Edges. Traffic has already been rerouted to ensure ongoing service stability. Please note that Customer Edge (CE) sites connected to the SV10 region will experience a delay in configuration propagation during this period. Additionally, temporary reporting delays may cause tunnel metrics to display an incorrect down status.

All other services remain operational. Our engineers are actively working on a resolution, and we will share further updates as they become available.

Contact Information:
- Email Support: support@cloud.f5.com
- Phone Support: [https://my.f5.com/manage/s/article/K000135931](https://my.f5.com/manage/s/article/K000135931)
Nov 7, 16:40 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting connectivity issues San Jose (SV10) region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 03:48 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Nov 7, 15:59 UTC
Urgent Maintenance Notification for F5 Bot Defense DCPM, AWS and GCP fastcache – Impact: No Impact
Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 services:
- F5 Bot Defense DCPM
- F5 Bot Defense AWS and GCP fastcache

Maintenance Window:
Start Time: 07 Nov 2026 04:00 UTC
End Time: 07 Nov 2026 07:00 UTC

Reference: SDCCAB-5952, SDCCAB-5958, SDCCAB-5959, SDCCAB-5908, SDCCAB-5909, SDCCAB-5910, SDCCAB-5911

Projected Impact:
We are upgrading the underlying Protection Manager platform and rolling out updated security certificates (fastcache.net) for our cloud and hosted Bot Defense endpoints.

- Active Traffic: There is no expected impact to active application traffic, and all security protection services will remain fully operational.
- Policy Management: To prevent configuration conflicts, we recommend that you do not perform any security policy or device firmware modifications within the Distributed Cloud Console during this maintenance window.

Reason for Maintenance:
Platform enhancements and deployment of a new F5 Bot Distributed Cloud Protection Manager (DCPM) release to improve reliability, performance, and operational efficiency.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Bot Defense
Oct 30, 01:10 UTC

Nov 6, 2026

[CANCELLED] Urgent Scheduled Maintenance Notification for F5 Distributed Cloud DNS Service – Impact: No Impact
Completed - Dear Valued Customer,

We would like to inform you that the schedule maintenance for Distributed Cloud DNS Service has been cancelled.

Original Maintenance Details:
Start Time: 07 Nov 2026 06:00 UTC
End Time: 07 Nov 2026 12:00 UTC

Reason for Cancellation: The maintenance has been cancelled to avoid potential service impact during a high-demand period.
Reference ID: SDCCAB-5998

If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 6, 17:32 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud DNS Service

Maintenance Window:
Start Time: 07 Nov 2026 06:00 UTC
End Time: 07 Nov 2026 12:00 UTC

Reference: SDCCAB-5998

Projected Impact:
This maintenance activity involves an upgrade to our internal infrastructure aimed to improve the stability, performance and security of the DNS service.

Reason for Maintenance:
F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no service impact or disruption to DNS resolution is expected during this maintenance window.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 4, 08:52 UTC
F5 Distributed Cloud - Service Interruption - Lisbon region - INC-20261106-541
Resolved - F5 Distributed Cloud services in the Lisbon region have been restored, and all system operations are functioning normally. Following active observation, performance remains stable and this incident is now closed.

If you experience any ongoing concerns, please reach out to F5 Support.

Contact Information:
- Email Support: support@cloud.f5.com
- Phone Support: [https://my.f5.com/manage/s/article/K000135931](https://my.f5.com/manage/s/article/K000135931)
Nov 6, 11:11 UTC
Monitoring - The F5 Distributed Cloud team has mitigated the network event in the Lisbon region, and services have returned to standard operation.

Application services hosted in the Lisbon area are operating normally.

Our teams are actively monitoring system performance to ensure sustained stability before final closure.

Contact Information:
- Email Support: support@cloud.f5.com
- Phone Support: [https://my.f5.com/manage/s/article/K000135931](https://my.f5.com/manage/s/article/K000135931)
Nov 6, 07:50 UTC
Identified - The F5 Distributed Cloud team has identified a network event affecting the Lisbon region that resulted in a limited service interruption. Our teams are actively working on a resolution to restore standard operation.

Core application services and all other regional endpoints continue to operate normally without degradation.

We will share further updates as more information becomes available. If you experience any lingering issues, please reach out to F5 Support.

Contact Information:
- Email Support: support@cloud.f5.com
- Phone Support: [https://my.f5.com/manage/s/article/K000135931](https://my.f5.com/manage/s/article/K000135931)
Nov 6, 07:27 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Lisbon region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 06:38 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Nov 6, 06:41 UTC

Nov 5, 2026

F5 Distributed Cloud – Non-Disruptive - Remote Reset Response Issue - INC-20261029-538
Resolved - The F5 Distributed Cloud team confirms that the response code classification issue is fully resolved. Services have remained stable and are functioning as expected. This incident is now marked as resolved.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud
Nov 5, 22:22 UTC
Monitoring - The hotfix addressing the response code classification issue has been successfully deployed across all Regional Edges (REs). F5 Distributed Cloud services continue to operate normally, with no functional or performance impact to end-user traffic.

Our teams are actively monitoring the environment to ensure sustained stability before final closure. If you experience any lingering issues, please reach out to F5 Support.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit [https://my.f5.com/manage/s/article/K000135931].
Nov 5, 10:49 UTC
Identified - We have successfully completed testing and validation of the hotfix and are preparing to deploy it to production. This fix addresses the issue where http2.remote_reset appears alongside various HTTP response codes.

To minimize any disruption, the deployment will be rolled out progressively. Separate maintenance notifications detailing specific windows and impact for each region will be published on the F5 Distributed Cloud Status page.

F5 Distributed Cloud services continue to operate normally, with no functional or performance impact to end-user traffic. If you are experiencing critical business impact, please contact us through your established F5 support channels.
Nov 4, 07:51 UTC
Update - Our investigation and remediation efforts regarding the reporting of various HTTP response codes accompanied by http2.remote_reset remain on track.

F5 Distributed Cloud services continue to operate normally, with no functional or performance impact to end-user traffic.

Testing and validation in our lower environments are currently in progress, and we will share further details once complete. If you are experiencing any critical business impact, please reach out via your established F5 support channels.
Nov 3, 07:51 UTC
Update - Our investigation and remediation efforts regarding the reporting of HTTP 200 responses accompanied by http2.remote_reset remain on track.

F5 Distributed Cloud services continue to operate normally, with no functional or performance impact to end-user traffic.

Testing and validation are currently in progress, and we will share further details once complete. If you are experiencing any critical business impact, please reach out via your established F5 support channels.
Nov 2, 07:29 UTC
Update - Our investigation and remediation efforts regarding the reporting of HTTP 200 responses accompanied by http2.remote_reset remain on track. There is no functional or performance impact to end-user traffic, and F5 Distributed Cloud services continue to operate normally.
We will share further details and the deployment schedule once validation is complete. If you are experiencing any critical business impact, please reach out via your established F5 support channels.
Nov 1, 06:53 UTC
Update - Our investigation into the reporting of HTTP 200 responses accompanied by http2.remote_reset remains ongoing. There is no end-user impact associated with this behavior, and F5 Distributed Cloud services continue to operate normally.

We are continuing to assess the response classification and test potential corrections to ensure accurate reporting. Further updates will be published on the F5 Cloud Status page as additional information becomes available.

If you are experiencing a critical business impact, please reach out through your established support channels. We appreciate your patience as we work to resolve this issue.
Oct 31, 07:26 UTC
Investigating - We are investigating reports of HTTP 200 responses accompanied by http2.remote_reset, first identified on October 17 at 10:00 UTC. This behavior does not indicate an end-user issue, and F5 Distributed Cloud services continue to operate normally.

Our teams are reviewing how these responses are classified, conducting additional tests to determine the root cause, and working on a fix to ensure accurate reporting. We will share further details and any necessary mitigation guidance as they become available.

Please visit the F5 Cloud Status page (https://www.f5cloudstatus.com/) for the latest updates. If you are experiencing a critical business impact, please contact our support team through your established support channels.

Thank you for your patience and continued trust in F5.
Oct 30, 06:07 UTC
[EXTENDED] - Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Nov 5, 10:00 UTC
Update - Dear Valued Customer,

We would like to inform you that this ongoing maintenance has been extended by an hour. The new expected completion time is 05 Nov 2026 10:00 UTC.

We sincerely appreciate your patience and understanding as we carry out this critical maintenance to further enhance the quality and reliability of our services.

Sincerely,
F5 Distributed Cloud Team
Nov 5, 09:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 05 Nov 2026 07:00 UTC
End Time: 05 Nov 2026 09:00 UTC

Location Maintenance Schedule:
- November 05th 07:00 UTC - B-Dallas, Melbourne, San Jose, Chicago and B-Ashburn DC12.

Reference: SDCCAB-6017

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 5, 04:54 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Nov 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 05:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 05 Nov 2026 05:00 UTC
End Time: 05 Nov 2026 07:00 UTC

Location Maintenance Schedule:
- November 05th 05:00 UTC - London, Seattle, Dallas, Sao Paulo and New York.

Reference: SDCCAB-6017

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 5, 02:38 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Nov 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 03:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 05 Nov 2026 03:00 UTC
End Time: 05 Nov 2026 05:00 UTC

Location Maintenance Schedule:
- November 05th 03:00 UTC - Ashburn DC12, Queretaro, Montreal and Frankfurt

Reference: SDCCAB-6017

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 5, 00:52 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Nov 5, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 01:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 05 Nov 2026 01:00 UTC
End Time: 05 Nov 2026 03:00 UTC

Location Maintenance Schedule:
- November 05th 01:00 UTC - Atlanta, B-San Jose, C-Ashburn DC12, B-New York and Toronto

Reference: SDCCAB-6017

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 4, 23:11 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Nov 5, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 23:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 04 Nov 2026 23:00 UTC
End Time: 05 Nov 2026 01:00 UTC

Location Maintenance Schedule:
- November 04th 23:00 UTC - Mumbai, Jakarta, Hong Kong, Amsterdam and Paris-4

Reference: SDCCAB-6017

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 4, 21:12 UTC

Nov 4, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Nov 4, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 04 Nov 2026 21:00 UTC
End Time: 04 Nov 2026 23:00 UTC

Location Maintenance Schedule:
- November 04th 21:00 UTC - Lisbon, Stockholm, B-Frankfurt, B-London, Milan and Singapore

Reference: SDCCAB-6017

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 4, 19:56 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Nov 4, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 19:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 04 Nov 2026 19:00 UTC
End Time: 04 Nov 2026 21:00 UTC

Location Maintenance Schedule:
- November 04th 19:00 UTC - Madrid, Paris-2, Sydney, Dubai and Osaka

Reference: SDCCAB-6017

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 4, 17:28 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Nov 4, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 04 Nov 2026 17:00 UTC
End Time: 04 Nov 2026 19:00 UTC

Location Maintenance Schedule:
- November 04th 17:00 UTC - B-Mumbai, Tel Aviv, Seoul, Tokyo and Chennai

Reference: SDCCAB-6017

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Nov 4, 07:56 UTC

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

F5 Distributed Cloud - Service Degradation - Multiple Regional Edges - INC-20261026-533
Resolved - The F5 Distributed Cloud team confirms that the performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites is fully resolved. Services have remained stable and are functioning as expected. This incident is now marked as resolved.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud
Oct 31, 06:52 UTC
Update - The F5 Distributed Cloud team confirms that the performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites is fully resolved. Services have remained stable and are functioning as expected. This incident is now marked as resolved.

If you have any questions or need assistance, please contact our Support team:

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud
Oct 31, 06:52 UTC
Update - All Distributed Cloud Regional Edges are operating normally globally, with traffic processing and XC console core services running in a steady state.

Our engineering teams are actively monitoring system health to maintain expected performance. We will share further updates as we move closer to full resolution.

Thank you for your continued patience and support.
Oct 27, 09:46 UTC
Update - Distributed Cloud Regional Edges globally are operating normally. Traffic processing and XC console core services are in a steady state.

Our engineering teams continue to closely monitor service health and stability to ensure sustained performance. We will provide further updates as we progress toward full resolution.

Thank you for your continued patience.
Oct 26, 20:38 UTC
Monitoring - We are monitoring performance across the affected F5 Distributed Cloud Regional Edge sites. Our engineering teams are closely observing service health and stability. We will share further updates as more information becomes available.

Thank you for your continued patience.

Note: An HTTP 200 response accompanied by http2.remote_reset does not indicate an end-user issue. We are reviewing the classification of this response code, which is unrelated to the current incident.
Oct 26, 11:16 UTC
Update - We are continuing to investigate performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites and our engineering teams are actively working to determine the underlying cause and return services to normal operation. We will share further updates as more information becomes available.

Thank you for your continued patience.
Oct 26, 08:25 UTC
Update - We continue to investigate performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites. Our engineering teams are working to isolate the root cause and restore normal performance. We will share further updates as more information becomes available.

Thank you for your continued patience and understanding.
Oct 26, 06:00 UTC
Update - We are investigating a performance degradation issue affecting multiple F5 Distributed Cloud Regional Edge sites.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.

We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 04:14 UTC
Update - We are investigating a performance degradation issue affecting multiple F5 Distributed Cloud Regional Edge sites.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.

We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 03:33 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting XC services in few regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 02:26 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Oct 26, 02:34 UTC

Oct 30, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in New York and London – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 30 Oct 2026 01:00 UTC
End Time: 30 Oct 2026 04:00 UTC

Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 29, 20:08 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Frankfurt (FR4) – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 30, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 29 Oct 2026 22:00 UTC
End Time: 30 Oct 2026 01:00 UTC

Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 29, 19:54 UTC

Oct 29, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 29 Oct 2026 19:00 UTC
End Time: 29 Oct 2026 21:00 UTC

Location Maintenance Schedule:
- October 29th 19:00 UTC - Amsterdam, Paris-4 and Jakarta
Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 29, 18:10 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 16:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 29 Oct 2026 16:30 UTC
End Time: 29 Oct 2026 19:30 UTC

Location Maintenance Schedule:
- October 29th 16:30 UTC - Milan and Singapore
Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 29, 13:49 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 13:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 29 Oct 2026 13:00 UTC
End Time: 29 Oct 2026 16:00 UTC

Location Maintenance Schedule:
- October 29th 13:00 UTC - Mumbai, Sydney and Hong Kong
Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 29, 10:17 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 29 Oct 2026 09:30 UTC
End Time: 29 Oct 2026 12:30 UTC

Location Maintenance Schedule:
- October 29th 09:30 UTC - B-Dallas, Osaka, Melbourne, San Jose, Chicago and B-Ashburn DC12

Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 29, 07:08 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 06:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 29 Oct 2026 06:00 UTC
End Time: 29 Oct 2026 09:00 UTC

Location Maintenance Schedule:
- October 29th 06:00 UTC - Montreal, Seattle, Dallas and Sao Paulo
Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 29, 04:38 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 04:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 29 Oct 2026 04:00 UTC
End Time: 29 Oct 2026 07:00 UTC

Location Maintenance Schedule:
- October 29th 04:00 UTC - Ashburn DC12, Queretaro, B-Frankfurt, B-London, B-New York

Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 29, 02:55 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 01:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 29 Oct 2026 01:00 UTC
End Time: 29 Oct 2026 04:00 UTC

Location Maintenance Schedule:
- October 29th 01:00 UTC - Atlanta, B-San Jose, C-Ashburn DC12, Lisbon, Stockholm

Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 28, 23:34 UTC
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 29, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 28 Oct 2026 22:00 UTC
End Time: 29 Oct 2026 02:00 UTC

Location Maintenance Schedule:
- October 28th 22:00 UTC - Madrid, Paris-2, Dubai and Toronto

Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 28, 21:32 UTC

Oct 28, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Oct 28, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 19:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 28 Oct 2026 19:00 UTC
End Time: 28 Oct 2026 23:00 UTC

Location Maintenance Schedule:
- October 28th 19:00 UTC - B-Mumbai, Tel Aviv, Seoul, Tokyo and Chennai

Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 28, 18:39 UTC
[CANCELLED] Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Multiple Locations – Impact: Brief Interruption
Completed - Dear Valued Customer,

We would like to inform you that the schedule maintenance for F5 Distributed Cloud Regional Edge has been cancelled.

Original Maintenance Details:
Start Time: 28 Oct 2026 21:00 UTC
End Time: 29 Oct 2026 01:00 UTC
Reason for Cancellation: The updates planned will be combined with an upcoming maintenance window to minimize customer impact
Reference ID: SDCCAB-5917

If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 28, 21:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:15 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 28 Oct 2026 21:00 UTC
End Time: 29 Oct 2026 01:00 UTC

Location Maintenance Schedule:
- October 28th 21:00 UTC - Madrid, Paris-2, Dubai, C-Frankfurt and Toronto

Reference: SDCCAB-5917

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 28, 21:08 UTC
F5 Distributed Cloud - Degraded Performance - Toronto, Canada PoP - INC-20261027-535
Resolved - The F5 Distributed Cloud team would like to inform you that the issue affecting Distributed Cloud Services in the Toronto, Canada Point of Presence (PoP) has been resolved. We are pleased to confirm that services have remained stable and are functioning as expected. This incident is now marked as resolved.

If you continue to experience any issues, please contact the F5 Support team for further assistance.

- Email support: support@cloud.f5.com
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud
Oct 28, 03:09 UTC
Monitoring - Our engineering team has mitigated the issue affecting Distributed Cloud Services in the Toronto, Canada Point of Presence (PoP) and restored normal traffic routing.

Traffic was initially rerouted away from the Toronto, Canada site on October 27, 2026, at 18:18 UTC to prevent service disruption while our operations team performed recovery and health validations on the affected infrastructure. Those validations are now complete, and the Toronto, Canada PoP has been returned to active service as of 20:55 UTC.

Our teams are closely monitoring the environment to ensure continued stability. If you experience any lingering issues in the region, please reach out to F5 Support.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
Oct 27, 22:54 UTC
Investigating - Our engineering team is investigating a failures affecting Distributed Cloud Services.

During this period, customers may experience response timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.

We will share further updates as more information becomes available. We appreciate your patience and understanding.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
Oct 27, 18:29 UTC

Oct 27, 2026

Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1) – Impact: Degraded Performance
Completed - The scheduled maintenance has been completed.
Oct 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 05:30 UTC
Scheduled - Dear Valued Customer,

We would like to inform you of an upcoming vendor unplanned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1)

Maintenance Window:
Start Time: 27 Oct 2026 05:30 UTC
End Time: 27 Oct 2026 12:00 UTC

Reference ID: SDCCAB-5668

Projected Impact:
Customers who have created hard-coded dependencies for this specific Regional Edge (Querétaro, Mexico (QRO1)) site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
The vendor will perform urgent maintenance to improve service stability and reliability. Measures are being taken to minimise any potential impact.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Oct 27, 05:29 UTC

Oct 26, 2026

Incident History Powered by Atlassian Statuspage