Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1) – Impact: Degraded Performance
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 2026 - 05:30 UTC
Oct 27, 2026 - 05:30 UTC
Scheduled - Dear Valued Customer,
We would like to inform you of an upcoming vendor unplanned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1)
Maintenance Window:
Start Time: 27 Oct 2026 05:30 UTC
End Time: 27 Oct 2026 12:00 UTC
Reference ID: SDCCAB-5668
Projected Impact:
Customers who have created hard-coded dependencies for this specific Regional Edge (Querétaro, Mexico (QRO1)) site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.
Reason for Maintenance:
The vendor will perform urgent maintenance to improve service stability and reliability. Measures are being taken to minimise any potential impact.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Oct 27, 2026 05:30-12:00 UTC
We would like to inform you of an upcoming vendor unplanned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1)
Maintenance Window:
Start Time: 27 Oct 2026 05:30 UTC
End Time: 27 Oct 2026 12:00 UTC
Reference ID: SDCCAB-5668
Projected Impact:
Customers who have created hard-coded dependencies for this specific Regional Edge (Querétaro, Mexico (QRO1)) site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.
Reason for Maintenance:
The vendor will perform urgent maintenance to improve service stability and reliability. Measures are being taken to minimise any potential impact.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Oct 27, 2026 05:30-12:00 UTC
Update - Distributed Cloud Regional Edges globally are operating normally. Traffic processing and XC console core services are in a steady state.
Our engineering teams continue to closely monitor service health and stability to ensure sustained performance. We will provide further updates as we progress toward full resolution.
Thank you for your continued patience.
Oct 26, 2026 - 20:38 UTC
Our engineering teams continue to closely monitor service health and stability to ensure sustained performance. We will provide further updates as we progress toward full resolution.
Thank you for your continued patience.
Oct 26, 2026 - 20:38 UTC
Monitoring - We are monitoring performance across the affected F5 Distributed Cloud Regional Edge sites. Our engineering teams are closely observing service health and stability. We will share further updates as more information becomes available.
Thank you for your continued patience.
Note: An HTTP 200 response accompanied by http2.remote_reset does not indicate an end-user issue. We are reviewing the classification of this response code, which is unrelated to the current incident.
Oct 26, 2026 - 11:16 UTC
Thank you for your continued patience.
Note: An HTTP 200 response accompanied by http2.remote_reset does not indicate an end-user issue. We are reviewing the classification of this response code, which is unrelated to the current incident.
Oct 26, 2026 - 11:16 UTC
Update - We are continuing to investigate performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites and our engineering teams are actively working to determine the underlying cause and return services to normal operation. We will share further updates as more information becomes available.
Thank you for your continued patience.
Oct 26, 2026 - 08:25 UTC
Thank you for your continued patience.
Oct 26, 2026 - 08:25 UTC
Update - We continue to investigate performance degradation affecting multiple F5 Distributed Cloud Regional Edge sites. Our engineering teams are working to isolate the root cause and restore normal performance. We will share further updates as more information becomes available.
Thank you for your continued patience and understanding.
Oct 26, 2026 - 06:00 UTC
Thank you for your continued patience and understanding.
Oct 26, 2026 - 06:00 UTC
Update - We are investigating a performance degradation issue affecting multiple F5 Distributed Cloud Regional Edge sites.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 2026 - 04:14 UTC
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 2026 - 04:14 UTC
Update - We are investigating a performance degradation issue affecting multiple F5 Distributed Cloud Regional Edge sites.
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 2026 - 03:33 UTC
During this period, customers may experience intermittent connection timeouts. Our engineering teams are actively troubleshooting to isolate the root cause and restore normal performance levels.
We will share further updates as more information becomes available. We appreciate your patience and understanding.
Oct 26, 2026 - 03:33 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting XC services in few regions.
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status:
• We have identified potential service impact at 02:26 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Oct 26, 2026 - 02:34 UTC
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status:
• We have identified potential service impact at 02:26 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Oct 26, 2026 - 02:34 UTC
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F5 Distributed Cloud provides distributed cloud services to connect, secure, and deploy your applications across edge, multi-cloud, and our global app delivery network.
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Scheduled Maintenance
Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Global Controller and DNS Service Globally – Impact: Brief Interruption Nov 7, 2026 00:00 - Nov 8, 2026 16:00 UTC
Dear Valued Customers,
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 services:
- F5 Distributed Cloud Global Controller
- F5 Distributed Cloud DNS Service
Maintenance Window:
Start Time: 7 Nov 2026 00:00 UTC
End Time: 8 Nov 2026 16:00 UTC
Reference: SDCCAB-5861
Projected Impact:
During the maintenance window, configuration changes made in the F5 Distributed Cloud Console will continue to be saved and propagated normally, except for a brief delay in propagation while platform management services are upgraded. Customer Edge (CE) health metrics may be temporarily unavailable in the dashboard, and access to the F5 Distributed Cloud Console may be intermittently disrupted. Any Console access interruptions are expected to be brief, with access restored automatically as the upgrade progresses.
Additionally, F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no widespread service impact is expected during this maintenance window. However, there is a slight possibility that a small number of DNS requests may encounter intermittent failures.
Reason for Maintenance:
This maintenance activity involves software upgrades to the F5 Distributed Cloud Global Controller logging, metrics, and analytics services, as well as the DNS service, aimed at improving overall platform stability, performance, and reliability.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 24, 2026 - 05:20 UTC
We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 services:
- F5 Distributed Cloud Global Controller
- F5 Distributed Cloud DNS Service
Maintenance Window:
Start Time: 7 Nov 2026 00:00 UTC
End Time: 8 Nov 2026 16:00 UTC
Reference: SDCCAB-5861
Projected Impact:
During the maintenance window, configuration changes made in the F5 Distributed Cloud Console will continue to be saved and propagated normally, except for a brief delay in propagation while platform management services are upgraded. Customer Edge (CE) health metrics may be temporarily unavailable in the dashboard, and access to the F5 Distributed Cloud Console may be intermittently disrupted. Any Console access interruptions are expected to be brief, with access restored automatically as the upgrade progresses.
Additionally, F5 Distributed Cloud DNS is built with high availability and redundancy; therefore, no widespread service impact is expected during this maintenance window. However, there is a slight possibility that a small number of DNS requests may encounter intermittent failures.
Reason for Maintenance:
This maintenance activity involves software upgrades to the F5 Distributed Cloud Global Controller logging, metrics, and analytics services, as well as the DNS service, aimed at improving overall platform stability, performance, and reliability.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted on Oct 24, 2026 - 05:20 UTC