Informational Notification - Announcing Our New Regional Edge Sites b-fr4-fra and b-tn2-lon
Monitoring - Dear Valued Customers,

We are happy to announce the addition of new Regional Edge clusters b-fr4-fra (part of our Frankfurt cluster) and b-tn2-lon (part of our London cluster).

These Regional Edge clusters will contribute to the resilience and reliability of our Resiliency Clusters in Frankfurt and London.

Addition of b-fr4-fra and b-tn2-lon will significantly improve Reliability and Resilience by:

Increasing Redundancy: Distributing workloads across the new cluster ensures better failover options in case of outages, minimizing service disruption.
Strengthening Fault Tolerance: The additional cluster bolsters the infrastructure by handling traffic spikes and balancing regional workloads more effectively.

Time: b-fr4-fra and b-tn2-lon will go live on July 21 2025 at 5:00am UTC

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Jul 18, 2025 - 19:34 UTC

About This Site

F5 Distributed Cloud provides distributed cloud services to connect, secure, and deploy your applications across edge, multi-cloud, and our global app delivery network.

This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.

Uptime over the past 90 days. View historical uptime.
Services ? Operational
90 days ago
99.96 % uptime
Today
Portal & Customer Login ? Operational
90 days ago
99.74 % uptime
Today
Customer Dashboard ? Operational
90 days ago
99.98 % uptime
Today
App Stack ? Operational
90 days ago
100.0 % uptime
Today
Secure Mesh ? Operational
90 days ago
100.0 % uptime
Today
Bot Defense ? Operational
90 days ago
100.0 % uptime
Today
Client Side Defense ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
CDN Control Plane ? Operational
90 days ago
99.99 % uptime
Today
Account Protection ? Operational
90 days ago
99.95 % uptime
Today
NGINX One ? Operational
90 days ago
100.0 % uptime
Today
TA - Traffic Advertising Operational
90 days ago
100.0 % uptime
Today
Routed Originated Services Operational
90 days ago
100.0 % uptime
Today
WebApp Scanning ? Operational
90 days ago
100.0 % uptime
Today
HTTP Load Balancer ? Operational
90 days ago
99.82 % uptime
Today
NGINXaaS for Azure Operational
90 days ago
99.88 % uptime
Today
Customer Support, Docs and WebSite ? Operational
90 days ago
98.91 % uptime
Today
Website ? Operational
90 days ago
98.98 % uptime
Today
Customer Support ? Operational
90 days ago
99.99 % uptime
Today
Software Distribution ? Operational
90 days ago
99.99 % uptime
Today
Product Documentation ? Operational
90 days ago
96.7 % uptime
Today
North America PoPs Operational
Ashburn (dc12), VA, United States ? Operational
Ashburn (b-dc12), VA, United States ? Operational
Ashburn (c-dc12), VA, United States ? Operational
New York (ny8), NY, United States ? Operational
San Jose (sv10), CA, United States ? Operational
Seattle, WA, United States ? Operational
Toronto, Canada ? Operational
Dallas (dal3), TX, United States ? Operational
Atlanta, GA, United States (Network) ? Operational
Montreal, Canada ? Operational
Miami, FL, United States (Network) ? Operational
Chicago, IL, United States (Network) ? Operational
South America PoPs Operational
Sao Paulo, Brazil ? Operational
Europe PoPs Operational
Amsterdam, Netherlands ? Operational
Frankfurt (fr4), Germany ? Operational
Frankfurt (b-fr4), Germany ? Operational
London (tn2), United Kingdom ? Operational
Paris (pa2), France ? Operational
Paris (pa4), France ? Operational
Madrid, Spain ? Operational
Lisbon, Portugal ? Operational
Stockholm, Sweden ? Operational
Paris, France (Network) ? Operational
Asia PoPs Operational
Singapore, Singapore ? Operational
Tokyo, Japan ? Operational
Osaka, Japan ? Operational
Hong Kong, Asia ? Operational
Mumbai, India ? Operational
Chennai, India ? Operational
Jakarta, Indonesia ? Operational
Oceania PoPs Operational
Sydney, Australia ? Operational
Melbourne, Australia ? Operational
Middle East PoPs Operational
Dubai, United Arab Emirates ? Operational
Tel Aviv, Israel ? Operational
Silverline - Legacy Operational
90 days ago
100.0 % uptime
Today
Proxy Services - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Routed Services - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Toronto (YYZ) Operational
90 days ago
100.0 % uptime
Today
Routed Services - North America Operational
90 days ago
100.0 % uptime
Today
Routed Services - Paris (CDG) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Bahrain (BAH) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Hong Kong (HKG) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Montreal (YUL) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Mumbai (BOM) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Ohio (CMH) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - São Paulo (GRU) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Sydney (SYD) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Tokyo (TYO) Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Silverline Ticketing Operational
90 days ago
100.0 % uptime
Today
ACD Service (SOC Phone) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Bot and Risk Mgt - Legacy Operational
90 days ago
99.99 % uptime
Today
F5 Bot Defense - Sunnyvale Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Santa Clara, CA Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Los Angeles Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Chicago Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Washington, DC Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Ashburn Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - New York Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Hong Kong Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Amsterdam Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - East4 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - Central1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - North America - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - North America - Northeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West3 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - East2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - Northeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - South1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - South2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast3 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - Central1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - North1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - ME - South1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - SA - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - East2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - S3 Bucket Operational
90 days ago
100.0 % uptime
Today
Blackfish - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCMP ) US - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCMP ) EU - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCPM) CA - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - US Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - EMEA Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - APCJ-1 Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - APCJ-2 Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - Canada Operational
90 days ago
100.0 % uptime
Today
Internal Communications Operational
90 days ago
100.0 % uptime
Today
Internal Testing Operational
90 days ago
100.0 % uptime
Today
P.STG - STG Operational
90 days ago
100.0 % uptime
Today
S.STG - STG1 Operational
90 days ago
100.0 % uptime
Today
DCPM (WorldWide) Operational
90 days ago
99.81 % uptime
Today
F5 Bot Defense - AWS - AP - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Northeast3 Operational
90 days ago
100.0 % uptime
Today
Data Inteligence - Premium Upgrades Operational
90 days ago
100.0 % uptime
Today
Data Delivery Upgrade Operational
90 days ago
100.0 % uptime
Today
[F5 Internal Under Testing] Operational
90 days ago
99.91 % uptime
Today
Ongoing development 1 Operational
Ongoing Development 2 Operational
Ongoing Development 3 Operational
Ongoing Development 4 Operational
Ongoing Development 5 Operational
Ongoing Development 6 Operational
Ongoing Development 7 Operational
Ongoing Development 8 Operational
Ongoing Development 9 Operational
Ongoing Development 10 Operational
NGINXaaS-test Operational
90 days ago
99.91 % uptime
Today
London (b-tn2), United Kingdom ? Operational
San Jose (b-sv10), CA, United States ? Operational
Dallas (b-dal3), TX, United States ? Operational
New York (b-ny8), NY, United States ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure Regional Edge in Lisbon (LS1) – Impact: Brief Interruption Jul 24, 2025 00:00-04:00 UTC

Dear Valued Customer,

We are writing to inform you about a scheduled network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 24/7/2025 00:01 UTC
End Time: 24/7/2025 04:00 UTC
Reference ID: SDCCAB-885

Impact:
- Customers who have intentionally created hard-coded dependencies for Lisbon [LS1] Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to this Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
-Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network capacity additions and enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted on Jul 16, 2025 - 20:33 UTC

[RESCHEDULED] F5 Planned Maintenance Notification for Distributed Cloud Network Infrastructure in Dallas (DAL3) – Impact: Brief Interruption Jul 26, 2025 16:00 - Jul 27, 2025 00:00 UTC

Update - Dear Valued Customer,

We are writing to inform you about a planned network maintenance in Dallas (DAL3). The date and time for this maintenance has changed.

Maintenance Details:
Start Time: 26/07/25 16:00 UTC
End Time: 27/07/25 00:00 UTC
Reference ID: SDCCAB-884

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 18, 2025 - 22:36 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 26/07/25 16:00 UTC
End Time: 27/07/25 00:00 UTC
Reference ID: SDCCAB-884

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Dallas (DAL3) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 03, 2025 - 20:49 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure Regional Edge in San Jose (SV10) – Impact: Brief Interruption Jul 30, 2025 02:00-06:00 UTC

Dear Valued Customer,

We are writing to inform you about a scheduled network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 30/7/2025 02:00 UTC
End Time: 30/7/2025 6:00 UTC
Reference ID: SDCCAB-1059

Impact:
- Customers who have intentionally created hard-coded dependencies for San Jose (SV10) Regional Edge sites will experience a service interruption during this window.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted on Jul 17, 2025 - 19:35 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure Regional Edge in Amsterdam (AMS9) – Impact: Brief Interruption Aug 1, 2025 00:00-04:00 UTC

Dear Valued Customer,

We are writing to inform you about a scheduled network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 1/8/2025 00:01 UTC
End Time: 1/8/2025 4:00 UTC
Reference ID: SDCCAB-919

Impact:
- Customers who have intentionally created hard-coded dependencies for Amsterdam (AMS9) Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to this Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network capacity additions and enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.


We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted on Jul 18, 2025 - 22:58 UTC
Jul 19, 2025

No incidents reported today.

Jul 18, 2025
NGINXaaS Experiencing Evergreen Provisioning Failures in Multiple Regions INC-20250718-366
Resolved - This incident has been resolved.
Jul 18, 21:48 UTC
Monitoring - The F5 NGINXaaS team, in collaboration with our Microsoft partner, have resolve the issue that was preventing the creation and updates of NGINXaaS deployments in the affected regions.
If you are still experiencing issues with your deployments, please reach out to our support team at https://my.f5.com/manage/s/createcase.
Jul 18, 19:43 UTC
Update - We are currently experiencing issues with the NGINXaaS for Azure service related to the provisioning of VMSS instances through our evergreen process. This is impacting the ability of deployments to scale and will prevent the creation of new deployments or the enabling/disabling of certain features, such as NGINX App Protect. NGINX configuration changes and customer traffic are not affected by this issue.

Regions impacted by this issue are the following:
centralindia
germanywestcentral
northeurope
southindia
swedencentral
uksouth
ukwest
westeurope

Our partner team at Microsoft is actively investigating the issue and working toward a resolution. We will provide updates as more information becomes available.
Jul 18, 18:04 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINXaaS for Azure provisioning.
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 18:58 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Jul 18, 18:00 UTC
Jul 17, 2025
F5 Planned Maintenance Notification for Distributed Cloud Network Infrastructure in Chennai (SIF) – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Jul 17, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 17/07/25 17:00 UTC
End Time: 17/07/25 23:00 UTC
Reference ID: SDCCAB-696

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Chennai (SIF) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 3, 21:16 UTC
Jul 16, 2025
F5 Planned Maintenance Notification for Distributed Cloud Infrastructure Regional Edge in San Jose (sv10) – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Jul 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 16/07/25 02:00 UTC
End Time: 16/07/25 07:00 UTC
Reference ID: SDCCAB-509

Impact:
- Customers who have intentionally created hard-coded dependencies for San Jose (sv10) Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to these Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
-Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 3, 20:26 UTC
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025
Urgent scheduled notification for F5 Distributed Cloud Global Controller - Impact : Configuration propagation delay
Completed - The scheduled maintenance has been completed.
Jul 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 04:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming urgent scheduled maintenance window for the following F5 services:

- F5 Distributed Cloud Global Controller

Maintenance activities will include:
1. Upgrade F5 Distributed Cloud Global Controller to the latest software version.
2. Improved synchronization and alignment of data between global controllers and regional edges.

Maintenance schedule in UTC time:
- Time: July 13 4:00am UTC to July 13 12:00pm UTC

Projected Impact:
Management plane configuration changes will persist and actively propagate throughout the majority of upgrade process. However, there will be a temporary pause in config propagation during the upgrade of the config audit service

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation
Jul 8, 23:32 UTC
Informational: Announcing Our New Regional Edge c-dc12-ash
Resolved - Closing
Jul 13, 03:44 UTC
Monitoring - Dear Valued Customers,

We are happy to announce the addition of new Regional Edge cluster c-dc12-ash . c-dc12-ash is part of our Ashburn datacenter.
This Regional Edge will contribute to the resilience and reliability of our Resiliency Cluster in Ashburn data center.
Addition of c-dc12-ash will significantly improve Reliability and Resilience by:

Increasing Redundancy: Distributing workloads across the new cluster ensures better failover options in case of outages, minimizing service disruption.
Strengthening Fault Tolerance: The additional cluster bolsters the infrastructure by handling traffic spikes and balancing regional workloads more effectively.

Time: c-dc12-ash will go live on June 28 2025 at 6:00 am UTC

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Jun 28, 05:19 UTC
Jul 12, 2025
Urgent scheduled maintenance notification for F5 Distributed Cloud Services on Regional Edges
Completed - The scheduled maintenance has been completed.
Jul 12, 17:00 UTC
Update - Dear Valued Customer,

We would like to inform you that the ongoing maintenance for Paris(pa2) and Madrid(md2) has been extended and is expected to be completed by July 12th at 01:30 PM UTC.

We appreciate your cooperation and understanding as we carry out this important maintenance to enhance our services.

Sincerely,
F5 Distributed Cloud Team
Jul 12, 11:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 03:01 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window or the following F5 services:

F5 Distributed Cloud Mesh on Regional Edges

Maintenance activities will include:
- Improving data plane resiliency to address 503 errors


Here is the maintenance schedule in UTC time for the Regional Edges:
1. July 11th 3:00am UTC to July 11th 7:00am UTC - Montreal
2. July 11th 7:00am UTC to July 11th 11:30am UTC - B-Ashburn, San Jose
3. July 11th 11:30am UTC to July 11th 4:30pm UTC - Hong Kong, Tokyo, Melbourne, Jakarta
4. July 11th 4:30pm UTC to July 11th 9:30pm UTC - Paris(pa4), Stockholm, Osaka,Mumbai
5. July 11th 5:30pm UTC to July 11th 9:30pm UTC - London
6. July 12th 3:30am UTC to July 12th 7:30am UTC - Amsterdam, Lisbon, Sao Paulo, Toronto, Dubai, Sydney
7. July 12th 7:30am UTC to July 12th 11:30am UTC - Ashburn, Paris(pa2), Frankfurt, Madrid, Chennai
8. July 12th 11:30am UTC to July 12th 4:30pm UTC - Seattle, New York, Dallas, Singapore, C-Ashburn, Tel Aviv


Projected Impact:
1. Customers who have created hard-coded dependencies for Regional Edge site may encounter a service interruption during this window.
2. Services and applications should remain unaffected and will continue to be served from other Regional Edges within the same region.
3. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational

Rest assured, Customer Edge (CE) services and applications will not experience any downtime during this maintenance window.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation
Jul 8, 23:22 UTC
F5 NGINXaaS having issues to existing deployments in UK West region INC-20250711-363
Resolved - The F5 NGINXaaS team, in collaboration with our Microsoft partner, have resolve the issue that was preventing the creation and updates of NGINXaaS deployments in UK West.
If you are still experiencing issues with your deployments, please reach out to our support team at https://my.f5.com/manage/s/createcase.
Jul 12, 04:09 UTC
Monitoring - The F5 NGINXaas team have identified an issue with an Azure resource that is preventing the NGINXaaS Azure Portal from updating or creating deployments. The Microsoft team is currently looking into a permanent fix and we will provide an update when this occurs. As a workaround, we have identified two potential solutions:
1. You can use any of the client tools to create or update deployments (Azure CLI, Terraform, etc).
2. You can switch to using the UK South region.
Jul 12, 00:26 UTC
Identified - The F5 NGINXaaS team, in collaboration with our Microsoft partner, is actively investigating reported issues in the Azure Portal affecting the creation of new NGINXaaS deployments and updates to existing deployments in the UK West region. We recognize the potential impact on your operations and are committed to providing clear and timely updates as we gather more details. For the most current status, we recommend monitoring updates on the F5 Cloud Status (https://www.f5cloudstatus.com/) page.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team (https://my.f5.com/manage/s/createcase).
Jul 11, 22:00 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINXaaS UK West degradedad

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 19:29 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Jul 11, 19:41 UTC
Jul 11, 2025
F5 Urgent Scheduled Maintenance Notification for Bot Defense on AWS and GCP – Impact: Non-Disruptive
Completed - The scheduled maintenance has been completed.
Jul 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 UTC
Scheduled - Dear Valued Customer,

As part of our commitment to delivering reliable and seamless protection for your enterprise, the F5 Operations Team will be conducting an urgent important upgrade to the control plane responsible for AWS and GCP cSSEs. Please note that this maintenance is non-disruptive and will not impact your production traffic.

Maintenance Details:
Start Time: 11/07/25 12:00 AM UTC
End Time: 11/07/25 03:00 AM UTC
Reference ID: SDCCAB-925

We are committed to ensuring the highest level of service and security for your enterprise. If you have any questions or need further assistance, please don’t hesitate to reach out to the Bot Defense SOC.
Thank you for choosing F5 to protect your enterprise.

Sincerely,
F5 Bot Defense Team
Jul 10, 22:37 UTC
Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
Service Provider Incident Notification for F5 Distributed Cloud Services in Miami (MI1) INC-20250707-361
Resolved - The F5 Distributed Cloud team has verified that all services are stable and functioning as expected. If you experience any issues or notice unusual behaviour, please don't hesitate to reach out to our Support team. This incident has been successfully resolved.
Jul 8, 13:28 UTC
Monitoring - F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.
Jul 8, 07:01 UTC
Identified - Dear Valued Customer,

The service provider has identified a network event that is impacting our services, updates will be provided as the restoration efforts progress.

We appreciate your cooperation and understanding as we work to improve our services.
Jul 7, 20:11 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Site at risk Miami MI1.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 18:53 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Jul 7, 19:36 UTC
F5 Notification for Distributed Cloud Network Infrastructure in Paris (PA2) - INC-20250704-360
Resolved - The issue affecting Paris Regional Edge (PA2) has been resolved by the F5 Distributed Cloud team. Services have are now operating normally post-monitoring. If you continue to experience any issues, please contact the F5 Support team for further assistance.
Jul 8, 03:02 UTC
Update - The F5 Distributed Cloud team has identified a performance degradation issue specific to the Paris Regional Edge (PA2). Our team is actively collaborating with the vendor to replace the faulty line card responsible for this problem.

For real-time updates, we recommend monitoring our status page: https://www.f5cloudstatus.com/.
Jul 4, 20:09 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Paris (PA2)

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 3:36 PM UTC];
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Jul 4, 15:46 UTC
F5 Urgent Schedule Maintenance Notification for Distributed Cloud Network Infrastructure in Paris (PA2) – Impact: Brief Interruption
Completed - The scheduled maintenance has been completed.
Jul 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an Urgent network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 07/07/25 22:00 UTC
End Time: 08/07/25 02:00 UTC
Reference ID: SDCCAB-953

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Paris regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 7, 17:37 UTC
Jul 7, 2025
Jul 6, 2025
F5 Distributed Cloud - 503 Error codes - INC-20250703-358
Resolved - The F5 Distributed Cloud team has successfully completed all ongoing Regional Edge (RE) upgrades, including B-Ashburn DC12. The issue that caused the widespread 503 errors has been resolved. Our services have remained stable and although at this time we are closing this incident, F5 will continue to closely monitor our services to ensure ongoing stability.
For any concerns or issues, please contact F5 Support for assistance. Thank you for your patience and understanding.
Jul 6, 06:26 UTC
Update - The F5 Distributed Cloud team has successfully completed all ongoing Regional Edge (RE) upgrades, including B-Ashburn DC12. We have observed a significant decline of 503 errors globally across customer traffic. Our services remain stable and we will continue to monitor the environment to ensure service stability.

For any concerns or issues, please contact F5 Support for assistance. Thank you for your patience and understanding.
Jul 6, 05:28 UTC
Monitoring - The F5 Distributed Cloud team has successfully completed all ongoing Regional Edge (RE) upgrades with the exception of B-Ashburn DC12 which will be handled during a separate ongoing maintenance. F5 has observed a significant decline of 503 errors globally across customer traffic. We continue actively working to ensure full stability of services.

We will continue to share updates as progress is made, at this time though unless anything changes updates will now occur every 12 hours.
Jul 5, 23:05 UTC
Update - The F5 Distributed Cloud team remains actively engaged in remediation efforts. Subsequent batch of Regional Edges (REs) has been successfully upgraded. We will continue to share timely updates as progress is made.
Jul 5, 19:55 UTC
Update - The F5 Distributed Cloud team remains dedicated to resolving this issue and is making consistent progress. We'll continue to share timely updates as developments occur.

We sincerely appreciate your ongoing trust, patience, and support.
Jul 5, 17:53 UTC
Update - The F5 Distributed Cloud team is fully committed to resolving this issue and making steady progress. We will continue to keep you informed with timely updates as we move forward.

Thank you for your continued trust, patience, and understanding.
Jul 5, 15:44 UTC
Update - The F5 Distributed Cloud team remains actively engaged in remediation efforts. Subsequent batch of Regional Edges (REs) has been successfully upgraded. We will continue to share timely updates as progress is made.

We appreciate your continued patience and understanding.
Jul 5, 13:58 UTC
Update - The F5 Distributed Cloud team remains actively engaged on remediation of the issue causing 503 response errors through ongoing upgrade activities. We will continue to share timely updates as we progress further. Thank you.
Jul 5, 12:11 UTC
Update - The F5 Distributed Cloud team remains actively engaged on resolving the 503 response issues. The upgrade activities are ongoing and there is significant improvement seen with the deployments done so far. More updates shall be provided as we progress further. Thank you for your continued patience and understanding.
Jul 5, 10:09 UTC
Update - The F5 Distributed Cloud team remains focused on resolving the 503 response issues through ongoing upgrade activities, which have already yielded measurable improvements. We will continue to communicate progress through regular updates.
Jul 5, 08:02 UTC
Update - The F5 Distributed Cloud team remains actively engaged in remediation efforts. Subsequent batch of Regional Edges (REs) has been successfully upgraded. We will continue to share timely updates as progress is made.
Jul 5, 06:05 UTC
Update - The F5 Distributed Cloud team remains committed in driving their remediation efforts to address the 503 responses. Upgrade activities are still underway and there are significant improvement seen with the deployments done so far. More updates shall be provided as we progress further.
Jul 5, 04:01 UTC
Update - The F5 Distributed Cloud team continues their remediation efforts to address the 503 responses. Another batch of Regional Edges (REs) have been successfully completed. We will provide further updates upon the successful completion of the next phase of upgrades.
Jul 5, 01:29 UTC
Update - The F5 Distributed Cloud team continues to implement remediation efforts to address the issue of 503 responses. Upgrade activities are currently underway, and preliminary results from the already upgraded batch of Regional Edges (REs) are promising. We will provide further updates upon the successful completion of the next phase of upgrades.

Thank you for your patience and understanding.
Jul 4, 22:49 UTC
Update - The F5 Distributed Cloud team is working to resolve the issue that is resulting in 503 responses. At this time, an upgrade is being applied to several Regional Edges (REs) as part of our remediation strategy. This process is being conducted in a controlled and phased manner to ensure stability and minimize impact.

We appreciate your patience and will continue to provide updates as progress is made.

Thank you for your understanding.
Jul 4, 20:25 UTC
Update - The F5 Distributed Cloud team is dedicated to resolving the root cause of the 503 errors experienced. Our team is committed to keeping you informed as service restoration progresses. We truly appreciate your patience and trust in F5.
Jul 4, 18:10 UTC
Update - The F5 Distributed Cloud team is continuously working to address the root cause of the 503 errors. We will provide further updates as additional information becomes available. We sincerely appreciate your patience and understanding during this time.
Jul 4, 15:53 UTC
Update - The F5 Distributed Cloud team remains actively engaged in working towards a fix of the issue causing 503 errors. We will share updates as more information becomes available. Thank you for your patience and understanding.
Jul 4, 14:04 UTC
Update - The F5 Distributed Cloud team is working across multiple REs to fix the issue causing 503 errors. We are closely monitoring the progress and shall keep you updated. Thank you for your patience and understanding.
Jul 4, 10:45 UTC
Identified - The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue causing 503 errors. We will keep you updated on the progress. Thank you for your understanding.
Jul 4, 08:15 UTC
Update - The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue. We will share updates as more information becomes available. Thank you for your patience and understanding.
Jul 4, 05:50 UTC
Update - The F5 Distributed Cloud team has identified an issue causing 503 error codes. Our team is actively working to resolve this matter, and we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.
Jul 4, 03:48 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of 503 error codes affecting multiple customers.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 2:38 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Jul 4, 02:37 UTC
Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in B-Ashburn (b-dc12-ash) – Impact: Config Propagation Delay, Traffic Rerouting
Completed - Please note that this maintenance has been completed successfully. Our services remain stable and we will continue to monitor the environment to ensure service stability.

For any concerns or issues, please contact F5 Support for assistance. Thank you for your patience and understanding.
Jul 6, 05:46 UTC
Update - Dear Valued Customer,

We would like to inform you that the ongoing urgent scheduled maintenance in B-Ashburn (b-dc12-ash) has been extended. The new expected completion date is July 8th at 19:45 UTC.

We do not anticipate any service impact during this period, as the other two Regional Edges (REs) in Ashburn remain fully operational and are handling traffic as expected.

We appreciate your cooperation and understanding as we carry out this important maintenance to enhance our services.

Sincerely,
F5 Distributed Cloud Team
Jul 5, 20:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 19:50 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge site in B-Ashburn (b-dc12-ash)

Maintenance activities will include:
- Increasing memory capacity to ensure smooth handling of larger workloads and improved fault tolerance.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for B-Ashburn (b-dc12-ash) Regional Edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: July 5th 2025 19:45 UTC to July 6th 2025 23:50 UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Jul 5, 19:48 UTC
Jul 5, 2025
[RESCHEDULED] Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in Osaka(os1),Mumbai(mb2), Tel Aviv(sds3), San Jose (sv10), B-Ash Burn (b-dc12-ash) – Impact: Config Propagation Delay, Traffic Rerouting
Completed - The scheduled maintenance has been completed.
Jul 5, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 14:30 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Osaka, Mumbai, San Jose, B-Ash Burn and Tel Aviv. The for this maintenance is changed to start on July 5th at 2:30 PM UTC

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 5, 05:52 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Osaka, Mumbai, San Jose, B-Ash Burn and Tel Aviv; The date and time for this maintenance remain the same to start on July 5th at 3:30 PM UTC

Please note San Jose and B-Ash Burn are now part of this scheduled maintenance as well.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 5, 02:23 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 5, 01:16 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Osaka, Mumbai, Sydney and Tel Aviv; The date and time for this maintenance has changed to start on July 5th at 3:30 PM UTC

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 4, 18:36 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Osaka(os1),Mumbai(mb2),Sydney(sy5),Tel Aviv(sds3)

Maintenance activities will include:
- Increasing memory capacity to ensure smooth handling of larger workloads and improved fault tolerance.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Osaka(os1) or Mumbai(mb2) or Sydney(sy5) or Tel Aviv(sds3) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: July 6th 2025 2:00pm UTC to July 6th 2025 6:00pm UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Jul 4, 07:17 UTC
[RESCHEDULED] Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in Seattle(wes), New York(ny8), Dallas(dal3), Singapore (sg3), C-Ash Burn (c-dc12-ash) – Impact: Config Propagation Delay, Traffic Rerouting
Completed - The scheduled maintenance has been completed.
Jul 5, 17:30 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Seattle, New York, Dallas, Singapore and C-Ash Burn. The time for this maintenance window is extended by 1 hour and expected to be completed by July 5th at 15:45 UTC.

We appreciate your cooperation and understanding as we work to improve our services.
Jul 5, 14:03 UTC
In progress - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Seattle, New York, Dallas, Singapore and C-Ash Burn; The time for this maintenance has been changed to start on July 5th at 09:45 AM UTC.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 5, 09:44 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Seattle, New York, Dallas, Singapore and C-Ash Burn; The time for this maintenance is changed to start on July 5th at 10:30 AM UTC.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 5, 05:49 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Seattle, New York, Dallas, Singapore and C-Ash Burn; The date and time for this maintenance remain to start on July 5th at 11:30 AM UTC

Please note Singapore and C-Ash Burn are now part of this maintenance as well.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 5, 02:26 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Seattle, New York and Dallas; The date and time for this maintenance has changed to start on July 5th at 11:30 AM UTC

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 4, 18:25 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Seattle(wes), New York(ny8), Dallas(dal3)

Maintenance activities will include:
- Increasing memory capacity to ensure smooth handling of larger workloads and improved fault tolerance.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Seattle(wes) or New York(ny8) or Dallas(dal3) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: July 5th 2025 11:30am UTC to July 5th 2025 3:30pm UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Jul 4, 06:18 UTC
F5 Distributed Cloud - Synthetic monitor unavailability in Singapore region-INC-20250603-317
Resolved - The F5 Distributed Cloud team has successfully resolved the issue that was affecting Synthetic Monitor observability in Singapore. Services are now fully restored and functioning as expected. If you have any questions or concerns, please feel free to reach out to our support team. This incident is now considered resolved.

We appreciate your patience and understanding while we worked to resolve this.
Jul 5, 16:41 UTC
Update - The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will continue to monitor the situation and share updates as additional information becomes available.
Jun 20, 15:40 UTC
Update - The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will continue to monitor the situation and share updates as additional information becomes available.
Jun 20, 15:26 UTC
Update - The F5 Distributed Cloud team is actively performing detailed and intrusive testing to identify and address the root cause of the issue impacting Synthetic Monitor observability in the Singapore region. Our priority is to restore full functionality as quickly as possible. We will continue to monitor the situation closely and share timely updates as additional information becomes available.
Jun 12, 05:30 UTC
Update - The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will share further updates as more information becomes available.
Jun 9, 07:10 UTC
Update - The F5 Distributed Cloud team is actively working toward a resolution of the issue affecting Synthetic Monitor observability in the Singapore region. We will share updates as more information becomes available.
Jun 6, 08:18 UTC
Update - The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.
Jun 4, 07:48 UTC
Update - The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.
Jun 3, 23:30 UTC
Update - The F5 Distributed Cloud team has identified an issue with Synthetic monitor observability from Singapore region. Our team is actively working to resolve the issue, if you're experiencing any service degradation, please contact our support team.
Jun 3, 07:53 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Singapore PoP.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 7:00 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Jun 3, 07:05 UTC
Service Provider Incident Notification for F5 Distributed Cloud Services in Jakarta (JK1) - INC-20250704-359
Resolved - The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.
Jul 5, 12:14 UTC
Monitoring - Dear Valued Customer,

The F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

Thank you for your patience and understanding.
Jul 4, 15:42 UTC
Investigating - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 04/07/25 13:30 UTC
Reference ID: SDCCAB-950

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 4, 14:16 UTC
[RESCHEDULED] Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in Ashburn(dc12), Paris(pa2), Frankfurt(fr4), Madrid(md2), Chennai(sif) – Impact: Config Propagation Delay, Traffic Rerouting
Completed - The scheduled maintenance has been completed.
Jul 5, 10:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 05:45 UTC
Update - Dear Valued Customer,

We are writing to inform you about this Urgent scheduled maintenance in Ashburn, Paris, Frankfurt, Madrid and Chennai. The time for this maintenance is changed to start on July 5th at 5:45 AM UTC.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 5, 05:40 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Ashburn, Paris, Frankfurt, Madrid and Chennai; The date and time for this maintenance has changed to start on July 5th at 6:30 AM UTC


We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Jul 4, 18:20 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Ashburn(dc12) ,Paris(pa2),Frankfurt(fr4),Madrid(md2),Chennai(sif)

Maintenance activities will include:
- Increasing memory capacity to ensure smooth handling of larger workloads and improved fault tolerance.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Ashburn(dc12) or Paris(pa2) or Frankfurt(fr4) or Madrid(md2) or Chennai(sif) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: July 6th 2025 4:00am UTC to July 6th 2025 9:00am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Jul 4, 07:06 UTC
[RESCHEDULED] Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in Amsterdam(ams9), Lisbon(ls1), Sydney (sy5), Dubai (dx1) – Impact: Config Propagation Delay, Traffic Rerouting
Completed - The scheduled maintenance has been completed.
Jul 5, 06:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 01:30 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Amsterdam, Lisbon, Sydney and Dubai is starting soon. The date and time for this maintenance remains the same on July 5th at 1:30 AM UTC

Please note Sydney and Dubai are part of this scheduled maintenance as well.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 5, 01:03 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in Amsterdam, Lisbon, B-Frankfurt, B-London The date and time for this maintenance has changed to start on July 5th at 1:30 AM UTC

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 4, 18:13 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Amsterdam(ams9), Lisbon(ls1), B-Frankfurt(b-fr4), B-London(b-tn2)

Maintenance activities will include:
- Increasing memory capacity to ensure smooth handling of larger workloads and improved fault tolerance.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Amsterdam(ams9) or Lisbon(ls1) or B-Frankfurt(b-fr4) or B-London(b-tn2) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: July 6th 2025 9:00am UTC to July 6th 2025 2:00pm UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Jul 4, 07:12 UTC
[RESCHEDULED] Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in San Jose(sv10), Toronto(tr2), B-Ashburn(b-dc12), C-Ashburn(c-dc12) – Impact: Config Propagation Delay, Traffic Rerouting
Completed - Dear Valued Customer,

We are writing to inform you that the Urgent scheduled maintenance in San Jose, B-Ashburn and C-Ashburn will be completed as part of these 2 maintenance windows

https://www.f5cloudstatus.com/incidents/dk2rj5yj8nwv
https://www.f5cloudstatus.com/incidents/vh56n9fb5g16

Urgent scheduled maintenance was already completed in Toronto as part of
https://www.f5cloudstatus.com/incidents/zl8gkjp9ctb7

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 5, 02:28 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in San Jose, Toronto, B-Ashburn and C-Ashburn; The date and time for this maintenance has changed to start on July 5th at 8:30 PM UTC

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 4, 18:41 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in San Jose(sv10), Toronto(tr2), B-Ashburn(b-dc12), C-Ashburn(c-dc12)

Maintenance activities will include:
- Increasing memory capacity to ensure smooth handling of larger workloads and improved fault tolerance.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for San Jose(sv10) or Tronto(tr2) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: July 5th 2025 6:30am UTC to July 5th 2025 11:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Jul 4, 06:15 UTC
[RESCHEDULED] Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in London(tn2), Paris(pa4), Stockholm(sto6), Sao Paulo(sp4), Toronto (tr2) – Impact: Config Propagation Delay, Traffic Rerouting
Completed - The scheduled maintenance has been completed.
Jul 5, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 19:30 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in London, Paris, Stockholm; The date and time for this maintenance has changed to start on July 4th at 7:30 PM UTC and Sao Paulo and Toronto will start at 8:30 PM UTC

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Jul 4, 19:27 UTC
Update - Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in London, Paris, Stockholm, Sao Paulo and Toronto The date and time for this maintenance has changed start on July 4th at 8:30 PM UTC

We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Jul 4, 17:48 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in London(tn2), Paris(pa4), Stockholm(sto6), Sao Paulo(sp4)

Maintenance activities will include:
- Increasing memory capacity to ensure smooth handling of larger workloads and improved fault tolerance.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for London(tn2) or Paris(pa4) or Stockholm(sto6) or Sao Paulo(sp4) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: July 5th 2025 1:30am UTC to July 5th 2025 6:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.
Jul 4, 06:07 UTC
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