[EXTENDED] Urgent Scheduled Maintenance Notification for F5 Distributed Cloud CDN in New York (NY8) and San Jose (SV10) – Impact: Performance Impact

Scheduled Maintenance Report for F5

Completed

The scheduled maintenance has been completed.
Posted Apr 19, 2026 - 16:00 UTC

Update

Dear Valued Customer,

We would like to inform you that the ongoing maintenance for San Jose (SV10) has been extended by an additional 2 hours. The new expected completion time is 19 Apr 2026 16:00 UTC.
We sincerely appreciate your patience and understanding as we carry out this critical maintenance to further enhance the quality and reliability of our services.

Sincerely,
F5 Distributed Cloud Team
Posted Apr 19, 2026 - 13:48 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 19, 2026 - 01:00 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Customer Edge

Maintenance Window:
Start Time: 19 Apr 2026 01:00 UTC
End Time: 19 Apr 2026 14:00 UTC

Regional edge Schedules :
New York (NY8)
- Start Time: 19 Apr 2026 01:00 UTC
- End Time: 19 Apr 2026 07:00 UTC

San Jose (SV10)
- Start Time: 19 Apr 2026 8:00 UTC
- End Time: 19 Apr 2026 14:00 UTC

Reference: SDCCAB-3816

Projected Impact:
Connections between F5 Distributed Cloud CDN and Customer Edge locations in New York (NY8) and San Jose (SV10) will experience downtime during this maintenance. Traffic will be automatically routed to the nearest available edge locations, and latency may increase while traffic is redirected.

Reason for Maintenance:
This maintenance activity involves improvements to stability and performance.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted Apr 16, 2026 - 18:55 UTC
This scheduled maintenance affected: Services (CDN Control Plane).