[RESCHEDULED] Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in San Jose(sv10), Tronto(tr2), B-Ashburn(b-dc12), C-Ashburn(c-dc12) – Impact: Config Propagation Delay, Traffic Rerouting

Scheduled for Jul 5, 20:30 UTC - Jul 6, 01:30 UTC

Update

Dear Valued Customer,

We are writing to inform you about an Urgent scheduled maintenance in San Jose, Toronto, B-Ashburn and C-Ashburn; The date and time for this maintenance has changed to start on July 5th at 8:30 PM UTC

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted Jul 04, 2025 - 18:41 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in San Jose(sv10), Toronto(tr2), B-Ashburn(b-dc12), C-Ashburn(c-dc12)

Maintenance activities will include:
- Increasing memory capacity to ensure smooth handling of larger workloads and improved fault tolerance.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for San Jose(sv10) or Tronto(tr2) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: July 5th 2025 6:30am UTC to July 5th 2025 11:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Posted Jul 04, 2025 - 06:15 UTC

This scheduled maintenance affects: North America PoPs (Ashburn (b-dc12), VA, United States, Ashburn (c-dc12), VA, United States, San Jose (sv10), CA, United States, Toronto, Canada).