F5 Urgent Maintenance Notification for Distributed Cloud Infrastructure Regional Edges in Ashburn, London, and Hong Kong – Impact: Minor Service Impact

Scheduled Maintenance Report for F5

Completed

The scheduled maintenance has been completed.

Posted Nov 07, 2025 - 13:01 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 07, 2025 - 02:00 UTC

Scheduled

Dear Valued Customer,

We would like to inform you of an upcoming urgent scheduled maintenance window affecting the F5 Distributed Cloud Regional Edge (RE) services in Ashburn, London, and Hong Kong.

Maintenance Details:

Schedule (UTC) for the Regional Edges:
1. Ashburn (B-DC12) and London (B-TN2)
* Start Time: 07 Nov 2025 02:00 UTC
* End Time: 07 Nov 2025 07:00 UTC
2. Hong Kong (HK2)
* Start Time: 07 Nov 2025 11:00 UTC
* End Time: 07 Nov 2025 16:00 UTC
Reference ID: SDCCAB-2272

Projected Impact:
* Temporary Service Interruption: Customers with hard-coded dependencies on the affected RE sites may experience brief service interruptions during the maintenance window.
* Tunnel Unavailability: Tunnels between Customer Edge (CE) and the impacted RE sites will be unavailable during maintenance, which may delay configuration propagation.
* No Expected Downtime: CE services and applications will continue operating normally and will be served from unaffected RE sites.

Reason for Maintenance:
This maintenance activity includes deploying a critical hotfix to enhance the stability and performance of Regional Edge services.

Our Commitment:
We aim to minimize any impact and will provide updates should any changes or unexpected issues occur.

Contact Information:
Please contact us at support@cloud.f5.com if you have any questions or require assistance.

Thank you for your understanding as we work to improve the reliability of our platform.

Sincerely,
F5 Distributed Cloud Support Team

Posted Nov 06, 2025 - 21:45 UTC

This scheduled maintenance affected: North America PoPs (Ashburn (b-dc12), VA, United States), Asia PoPs (Hong Kong, Asia), and Europe PoPs (London (b-tn2), United Kingdom).