[EXTENDED] Planned Maintenance Notification for F5 Distributed Cloud CDN in Sydney (SY5) – Impact: Performance Degradation

Scheduled Maintenance Report for F5

Completed

The scheduled maintenance has been completed.
Posted Jan 17, 2026 - 18:30 UTC

Update

Dear Valued Customer,

We would like to inform you that the ongoing maintenance for F5 Distributed Cloud CDN in Sydney has been extended by an additional 2 hours. The new expected completion time is January 17th at 18:30 UTC.

We sincerely appreciate your patience and understanding as we carry out this critical maintenance to further enhance the quality and reliability of our services.

Sincerely,
F5 Distributed Cloud Team
Posted Jan 17, 2026 - 16:22 UTC

Update

Dear Valued Customer,

We would like to inform you that the ongoing maintenance for F5 Distributed Cloud CDN in Sydney has been extended by an additional 4 hours. The new expected completion time is January 17th at 16:30 UTC.

We sincerely appreciate your patience and understanding as we carry out this critical maintenance to further enhance the quality and reliability of our services.

Sincerely,
F5 Distributed Cloud Team
Posted Jan 17, 2026 - 11:56 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 17, 2026 - 08:30 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud CDN

Maintenance Window:
Start Time: 17 Jan 2026 8:30 UTC
End Time: 17 Jan 2026 12:30 UTC

Reference: SDCCAB-2738

Projected Impact:
F5 XC CDN to Customer Edge connections in SY5 will experience downtime. Latency will increase and traffic will be re-routed to nearest edge locations.

Reason for Maintenance:
This maintenance activity involves improvements to stability and performance.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted Jan 06, 2026 - 18:04 UTC
This scheduled maintenance affected: Oceania PoPs (Sydney, Australia) and Services (CDN Control Plane).