F5 Distributed Cloud - Service Interruption - Jakarta (JK1) Region is Isolated - INC-20260112-427

Incident Report for F5

Resolved

The Distributed Cloud team has verified that our services are stable and functioning as expected. This incident has been marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.
Posted Jan 13, 2026 - 11:15 UTC

Monitoring

The F5 Distributed Cloud team would like to inform you that connectivity has been restored at our Jakarta Regional Edge. Currently, the issue with config propagation for customer edge has been resolved. Our service remains stable and we will continue to monitor the environment to ensure reliability and stability. If you experience any issue, please contact F5 Support for further assistance.
Posted Jan 12, 2026 - 08:34 UTC

Investigating

The F5 Distributed Cloud team has detected an issue with our carrier in Jakarta (JK1) region. There is no impact to customer traffic, however config propagation for customer edges connected to the Jakarta RE will be affected. We are actively investigating this issue and will provide more updates as they become available.
Posted Jan 12, 2026 - 05:26 UTC
This incident affected: Asia PoPs (Jakarta, Indonesia).