F5 Distributed Cloud Protection Manager (DCPM) - INC-20250828-392

Incident Report for F5

Resolved

The F5 Bot Defense team has successfully resolved the issue that was affecting the Distributed Cloud Protection Manager (DCPM). The system is now fully operational. This incident has been marked as resolved

Thank you for your continued trust in F5.
Posted Aug 29, 2025 - 17:07 UTC

Monitoring

The F5 Bot Defense team has successfully implemented a fix for the issue affecting the Distributed Cloud Protection Manager (DCPM).
We are actively monitoring the system to ensure continued stability and performance. We appreciate your patience and understanding

Thank you for your continued trust in F5.
Posted Aug 28, 2025 - 21:23 UTC

Identified

The F5 Bot Defense team is currently working on a potential fix for the issue affecting the Distributed Cloud Protection Manager (DCPM).
Our teams remain focused on resolving the problem as quickly as possible, and we will continue to provide updates as progress is made.

We apologize for any inconvenience and appreciate your continued trust in F5.
Posted Aug 28, 2025 - 19:31 UTC

Update

The F5 Bot Defense team is actively working to resolve an issue with the Distributed Cloud Protection Manager (DCPM). Our teams are dedicated to ensuring a swift resolution, and we'll keep you updated with progress as we troubleshoot.

Thank you for your patience and understanding
Posted Aug 28, 2025 - 18:32 UTC

Investigating

This advisory is to inform you that we are currently investigating reports of service degradation affecting Distributed Cloud Protection Manager (DCPM).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 17:49 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.
Posted Aug 28, 2025 - 17:50 UTC
This incident affected: Bot and Risk Mgt - Legacy (F5 Distributed Cloud Protection Manager (DCPM) US - WORLDWIDE, F5 Distributed Cloud Protection Manager (DCPM) EU - WORLDWIDE, F5 Distributed Cloud Protection Manager (DCPM) CA - WORLDWIDE).