Update
Dear Valued Customer,
We would like to inform you that the previously scheduled maintenance for Distributed Cloud Services Multiple Regional Edges has been rescheduled.
Updated Maintenance Details
Maintenance schedule in UTC time for the respective Regional Edges:
- Oct 18th 02:00AM UTC to Oct 18th 02:00PM UTC - Frankfurt (B-FR4), Dallas (B-DAL3), TelAviv, Ashburn (B-DC12)
- Oct 18th 07:00AM UTC to Oct 18th 07:00PM UTC - New York, Dallas, Seattle
- Oct 18th 12:00PM UTC to Oct 19th 12:00AM UTC - Tokyo, Melbourne, Jakarta
- Oct 18th 05:00PM UTC to Oct 19th 05:00AM UTC - Mumbai, Singapore, San Jose (B-SV10)
- Oct 18th 10:00PM UTC to Oct 19th 10:00AM UTC - Sydney, Paris (PA2), Frankfurt (FR4), Madrid
- Oct 19th 03:00AM UTC to Oct 19th 03:00PM UTC - Ashburn (C-DC12), San Jose (SV10), Toronto, Sao Paulo
- Oct 19th 08:00AM UTC to Oct 19th 08:00PM UTC - London (TN2), Paris(PA4), Stockholm, Ashburn (DC12)
- Oct 19th 03:30PM UTC to Oct 20th 03:30AM UTC - Chennai, Osaka, Dubai
- Oct 19th 08:30PM UTC to Oct 20th 08:30AM UTC - Montreal, Amsterdam, Lisbon, Hong Kong
Reason for Reschedule: The maintenance has been rescheduled to address findings from our internal validation process.
Reference ID: SDCCAB-1984
We apologize for any inconvenience caused and appreciate your cooperation and understanding as we work to improve our services.
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.
Sincerely,
F5 Distributed Cloud
Posted Oct 16, 2025 - 02:40 UTC
Scheduled
Dear Valued Customer,
We are writing to inform you about an Urgent Scheduled maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.
Maintenance Details:
Here is the maintenance schedule in UTC time for the Regional Edge:
- Oct 17th 02:00AM UTC to Oct 17th 02:00PM UTC - B-Frankfurt, Dallas (B-DAL3), TelAviv, B-Ashburn (DC12)
- Oct 17th 07:00AM UTC to Oct 17th 07:00PM UTC - New York, Dallas, Seattle
- Oct 17th 12:00PM UTC to Oct 18th 12:00AM UTC - Tokyo, Melbourne, Jakarta
- Oct 17th 05:00PM UTC to Oct 18th 05:00AM UTC - Mumbai, Singapore
- Oct 17th 10:00PM UTC to Oct 18th 10:00AM UTC - Sydney. Paris(pa2), Frankfurt, Madrid
- Oct 18th 03:00AM UTC to Oct 18th 03:00PM UTC - C- Ashburn (DC12), San Jose, Toronto, Sao Paulo
- Oct 18th 08:00AM UTC to Oct 18th 08:00PM UTC - London, Paris(pa4), Stockholm, Ashburn DC12
- Oct 18th 03:30PM UTC to Oct 19th 03:30AM UTC - Chennai, Osaka, Dubai
- Oct 18th 08:30PM UTC to Oct 19th 08:30AM UTC - Montreal, Amsterdam, Lisbon, Hong Kong
Reference ID: SDCCAB-1984
Projected Impact:
- Customers who have created hard-coded dependencies for Regional Edge sites may encounter a service interruption during this window.
- Services and applications should remain unaffected and will continue to be served by other Regional Edges within the same region.
- The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
Reason for Maintenance:
Implementation of a targeted hotfix for the vRouter system to optimize its control plane's processing performance. This update addresses unnecessary trace generation, mitigating potential queue build-ups and ensuring seamless operational efficiency.
Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely,
F5 Distributed Cloud
Posted Oct 14, 2025 - 04:11 UTC
This scheduled maintenance affects: North America PoPs (Ashburn (dc12), VA, United States, Ashburn (b-dc12), VA, United States, Ashburn (c-dc12), VA, United States, New York (ny8), NY, United States, San Jose (sv10), CA, United States, San Jose (b-sv10), CA, United States, Seattle, WA, United States, Toronto, Canada, Dallas (dal3), TX, United States, Dallas (b-dal3), TX, United States, Montreal, Canada), South America PoPs (Sao Paulo, Brazil), Europe PoPs (Amsterdam, Netherlands, Frankfurt (fr4), Germany, Frankfurt (b-fr4), Germany, London (tn2), United Kingdom, Paris (pa2), France, Paris (pa4), France, Madrid, Spain, Lisbon, Portugal, Stockholm, Sweden), Asia PoPs (Singapore, Singapore, Tokyo, Japan, Osaka, Japan, Hong Kong, Asia, Mumbai, India, Chennai, India, Jakarta, Indonesia), Oceania PoPs (Sydney, Australia, Melbourne, Australia), and Middle East PoPs (Dubai, United Arab Emirates, Tel Aviv, Israel).