We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.
Maintenance Details: Start Time: 20 Sep 2025 16:00 UTC End Time: 20 Sep 2025 20:00 UTC Reference ID: SDCCAB-1059
Impact: 1. Customers who have deliberately created hard-coded dependencies for San Jose (SV10) regional edge site will encounter service interruption during this window. 2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational. 3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.
Reason for Maintenance: We will be performing network enhancements to ensure the stability and quality of our services.
Our Commitment: We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.
Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.
We appreciate your cooperation and understanding as we work to improve our services.
Sincerely, F5 Distributed Cloud
Posted Sep 05, 2025 - 15:11 UTC
This scheduled maintenance affects: North America PoPs (San Jose (sv10), CA, United States).