Between 2026-07-24 10:55 UTC and 11:15 UTC, a service degradation was observed due to an External Cloud Provider issue. This possibly affected communication between F5 services and customer origins, resulting in increased 5xx errors and higher origin latency.
The issue was confirmed to be related to the Cloud Provider and not F5 Distributed Cloud infrastructure. The issue has been fully resolved, and services are operating normally.
If you continue to experience any issues, please reach out to our support team through your established channels.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 24, 2026 - 13:49 UTC
Investigating
This advisory is to inform you that we are currently investigating reports of service degradation which affected Bot Defense services in multiple regions.
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status: • We have identified potential service impact at 07/24/2026, 10:55 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided once we have more information; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.