Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in Sao Paulo (sp4) – Impact: Config Propagation Delay, Traffic Rerouting

Scheduled Maintenance Report for F5

Completed

The scheduled maintenance has been completed.

Posted May 28, 2025 - 07:39 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 28, 2025 - 05:00 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge site in Sao Paulo (sp4)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Sao Paulo (sp4) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 28 2025 5:00am UTC to May 28 2025 9:00am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Posted May 27, 2025 - 20:50 UTC

This scheduled maintenance affected: South America PoPs (Sao Paulo, Brazil).