Urgent Scheduled Maintenance Notification for New Customer Edge Software Release – Impact: New CE provisioning suspended

Scheduled Maintenance Report for F5

Completed

The scheduled maintenance has been completed.

Posted Dec 09, 2025 - 05:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 09, 2025 - 04:00 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- Release of new CE software version

Maintenance Window:
Start Time: 09 Dec 2025 04:00 UTC
End Time: 09 Dec 2025 05:00 UTC

Reference: SDCCAB-2590

Projected Impact:
The provisioning of new Customer Edge devices and associated infrastructure modifications will be suspended

Reason for Maintenance:
We are deploying a hotfix to mitigate a specific edge case identified during upgrades of Customer Edge devices to the current software version

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted Dec 09, 2025 - 03:22 UTC

This scheduled maintenance affected: Services (Customer Dashboard).