Urgent scheduled maintenance notification for F5 Distributed Cloud Regional Edge sites in Hong Kong(hk2), Tokyo(ty8), Melbourne(me1), Jakarta(jk1) – Impact: Config Propagation Delay, Traffic Rerouting

Scheduled Maintenance Report for F5

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 04, 2025 - 15:30 UTC

Update

We would like to inform you that the previously scheduled maintenance for our services has been rescheduled to July 4th 3:30pm UTC

Posted Jul 04, 2025 - 15:16 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Hong Kong(hk2), Tokyo(ty8), Melbourne(me1), Jakarta(jk1)

Maintenance activities will include:
- Increasing memory capacity to ensure smooth handling of larger workloads and improved fault tolerance.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Hong Kong(hk2) or Tokyo(ty8) or Melbourne(me1) or Jakarta(jk1) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: July 5th 2025 3:30pm UTC to July 5th 2025 8:30pm UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Posted Jul 04, 2025 - 07:01 UTC

This scheduled maintenance affects: Asia PoPs (Tokyo, Japan, Hong Kong, Asia, Jakarta, Indonesia) and Oceania PoPs (Melbourne, Australia).