[UPDATED] Planned Maintenance Notification for F5 Distributed Cloud Regional Edge in B-London, Toronto and D-New York – Impact: Brief Interruption

Scheduled Maintenance Report for F5

Completed

The scheduled maintenance has been completed.
Posted Apr 16, 2026 - 08:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 16, 2026 - 02:30 UTC

Update

Dear Valued Customer,

We would like to inform you that the upcoming maintenance will include the following improvements:

- An upgrade to a new software version
- A fix for an issue that, in certain situations, could cause the AA (Authoritative Answer) flag to be set incorrectly for delegated domain responses
- Improved accuracy in authoritative status reporting, helping ensure better protocol compliance and avoiding misleading AA indicators

These updates are designed to enhance the overall reliability and correctness of DNS responses. If you have any questions or would like further clarification regarding this update, please don't hesitate to reach out to our support team.

Sincerely,
F5 Distributed Cloud
Posted Apr 15, 2026 - 03:52 UTC

Update

We will be undergoing scheduled maintenance during this time.
Posted Apr 08, 2026 - 22:42 UTC

Update

We would like to inform you that there has been an update to the upcoming maintenance activity. B‑New York Regional Edge site is no longer part of this maintenance window, and the Toronto Regional Edge site has been added instead.
Thank you for your understanding. If you have any questions or would like further clarification regarding this update, please don't hesitate to reach out to our support team
Posted Apr 08, 2026 - 22:41 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 16 Apr 2026 02:30 UTC
End Time: 16 Apr 2026 08:30 UTC

Reference: SDCCAB-3650

Projected Impact:
1. Customers who have created hard-coded dependencies for Regional Edge site may encounter a service interruption during this window.
2. Services and applications should remain unaffected and will continue to be served from other Regional Edges within the same region.
Rest assured, Customer Edge (CE) services and applications will not experience any downtime during this maintenance window.
Reason for Maintenance:
This maintenance activity involves improvements to stability and performance.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted Mar 31, 2026 - 22:23 UTC
This scheduled maintenance affected: North America PoPs (New York (ny8), NY, United States, Toronto, Canada) and Europe PoPs (London (b-tn2), United Kingdom).