Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge Sites in Sydney, San Jose, Toronto and Sao Paulo – Impact: Degraded Performance

Scheduled Maintenance Report for F5

Completed

The scheduled maintenance has been completed.

Posted May 18, 2026 - 16:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 18, 2026 - 11:00 UTC

Scheduled

Dear Valued Customers,

As part of our ongoing commitment to security, reliability, and performance, we will be conducting a urgent maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge Sites in Sydney, San Jose, Toronto and Sao Paulo

Maintenance Window:
Start Time: 18 May 2026 11:00 UTC
End Time: 18 May 2026 16:00 UTC

Projected Impact:
1. Customers who have created hard-coded dependencies for Regional Edge site may encounter a service interruption during this window.
2. Services and applications should remain unaffected and will continue to be served from other Regional Edges within the same region.

Rest assured, Customer Edge (CE) services and applications will not experience any downtime during this maintenance window.

Reason for Maintenance:
This maintenance activity involves improvements to security, reliability, and performance.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Posted May 18, 2026 - 05:27 UTC

This scheduled maintenance affected: South America PoPs (Sao Paulo, Brazil), Oceania PoPs (Sydney, Australia), and North America PoPs (San Jose (sv10), CA, United States, Toronto, Canada).