Our monitoring has concluded and the fixes implemented have solved this issue. This issue is being set as resolved now.
If you do experience any issues with the Support module within the Distributed Cloud Console please contact us at email@example.com
Posted May 25, 2023 - 17:23 UTC
All services related to Support escalations have been resolved and the service is functioning correctly again. We will be monitoring this behavior and post an all clear once we see continued healthy behavior.
Posted May 25, 2023 - 15:08 UTC
We have identified the issue and have begun rebooting impacted services. Recovery should start to appear shortly. We will update again once this has been confirmed to be resolved.
Posted May 25, 2023 - 14:58 UTC
The customer support module of the Distributed Cloud Console is currently experiencing an outage if you need to reach out to the support team for any assistance please email firstname.lastname@example.org.
Posted May 25, 2023 - 14:10 UTC
This incident affected: Customer Support, Docs and WebSite (Customer Support).