Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Regional Edge in Sao Paulo (SP4) – Impact: Degraded Performance

Scheduled for Sep 27, 03:00 - 09:00 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Regional Edge

Maintenance Window:
Start Time: 27 Sep 2026 03:00 UTC
End Time: 27 Sep 2026 09:00 UTC

Reference: SDCCAB-5380

Projected Impact:
During this maintenance window, traffic to Sao Paulo (SP4) Regional Edge will be directed to nearby Regional Edge sites. Customers with configurations that rely on Sao Paulo (SP4) Regional Edge site may experience degraded performance during this maintenance window. Customer Edge (CE) services and applications will not experience downtime and will continue to operate normally from other Regional Edge sites.

Reason for Maintenance:
Capacity enhancements in the Sao Paulo (SP4) Regional Edge to support scalability and reliability.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted Sep 25, 2026 - 15:42 UTC

This scheduled maintenance affects: South America PoPs (Sao Paulo, Brazil).