Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Logging Infrastructure in Multiple locations – Impact: Performance Impact

Scheduled for Jul 18, 02:30 UTC  -  Jul 19, 16:30 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Logging Infrastructure

Maintenance Window:
Start Time: 18 Jul 2026 02:30 UTC
End Time: 19 Jul 2026 16:30 UTC

Reference: SDCCAB-4479

Projected Impact:
While we do not anticipate any full service interruption, customers may experience some temporary effects during the maintenance window, including a delay in the display of access request logs in the tenant portal, a delay in the transmission of global log receiver (GLR) log messages to their configured endpoint, and temporarily increased response times for metric queries on Customer Edge (CE) and Regional Edge (RE).

Reason for Maintenance:
We will be performing a scheduled software upgrade on our logging infrastructure to improve platform stability and performance.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted Jul 17, 2026 - 06:51 UTC
This scheduled maintenance affects: Services (Portal & Customer Login, Global Log Receiver (GLR)).