The F5 Distributed Cloud team monitored the services and confirmed the issue impacting the metrics in the dashboard is resolved. If you continue to experience any issues, please contact the F5 Support team for further assistance.
Posted Jul 24, 2025 - 04:32 UTC
Monitoring
The F5 Distributed Cloud team has validated and confirmed the issue affecting Dashboard metrics has been resolved. Services are now operating normally. We will continue the proactive monitoring to ensure the stability of our services. We are committed to keeping you informed with updates as they become available.
Posted Jul 23, 2025 - 23:41 UTC
Identified
The F5 Distributed Cloud support team has detected an issue related to vizualization Metrics into the customer portal. This issue is isolated strictly to the visualization of metrics within the portal and it does not affect traffic processing, any core functionality or data log generation. We are currently working to fix this issue at the earliest.
We will keep you informed with updates as progress is made or once the issue is completely resolved. Thank you for your understanding and patience as we work to address this issue.
Posted Jul 23, 2025 - 22:01 UTC
Investigating
This advisory is to inform you that we are currently investigating reports of service degradation affecting delay in metrics.
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status: • We have identified potential service impact at 20:16 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Posted Jul 23, 2025 - 20:22 UTC
This incident affected: Services (Customer Dashboard).