A fix has been deployed that restores full visibility into Customer Edge health metrics and alerts. We are continuing to monitor to confirm sustained stability.
We appreciate your understanding and patience during this time. Should any further updates arise, we will promptly communicate them to keep you informed.
Posted Sep 28, 2026 - 18:05 UTC
Update
Customer Edge health metrics and alerts are unavailable for Customer Edges connected to the Melbourne (me1-mel) Regional Edge due to a metric reporting issue. Customer traffic is unaffected and flowing normally. Our team is actively investigating and will provide updates as they become available.
Posted Sep 28, 2026 - 16:46 UTC
Investigating
This advisory is to inform you that we are currently investigating reports of service degradation affecting Melbourne region.
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status: • We have identified potential service impact at 04:05 PM UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Posted Sep 28, 2026 - 16:10 UTC
This incident affects: Oceania PoPs (Melbourne, Australia).