The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Posted May 26, 2025 - 13:43 UTC
Monitoring
The F5 Distributed Cloud team would like to inform you that connectivity has been restored at our Sao Paolo Regional Edge. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Posted May 24, 2025 - 15:27 UTC
Update
F5 Distributed Cloud team has detected an issue with our upstream carrier on Sao Paulo region which might interrupt our services to you. We are actively investigating this issue and will provide more updates as they become available.
Posted May 24, 2025 - 13:36 UTC
Investigating
This advisory is to inform you that we are currently investigating reports of service degradation affecting Sao Paulo SP4 region.
We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.
Investigation Status: • We have identified potential service impact at 12:40 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available.
We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.
Posted May 24, 2025 - 12:44 UTC
This incident affected: South America PoPs (Sao Paulo, Brazil).