Urgent Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Toronto (TR2) – Impact: Brief Interruption

Scheduled for Apr 19, 04:30 - 08:30 UTC

Scheduled

Dear Valued Customers,

We would like to inform you of an upcoming Planned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure

Maintenance Window:
Start Time: 19 April 2026 04:30 UTC
End Time: 19 April 2026 08:30 UTC

Reference: SDCCAB-3681

Projected Impact:
Customers located in the Toronto Point of Presence (POP), particularly using GRE services with tunnels terminating in Toronto (TR2), you may notice a brief interruption to your service during our maintenance window. Please rest assured, we will work diligently to minimize any disruptions.

Reason for Maintenance:
We are performing an essential upgrade of our Core routers in Toronto (TR2) to advance their software to the latest version. This is part of our commitment to enhancing the reliability, performance, and security of your services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted Apr 07, 2026 - 20:17 UTC
This scheduled maintenance affects: North America PoPs (Toronto, Canada).