Urgent Scheduled Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Querétaro, Mexico (QRO1) – Impact: Degraded Performance

Scheduled Maintenance Report for F5

Completed

The scheduled maintenance has been completed.

Posted Oct 15, 2026 - 12:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 15, 2026 - 06:15 UTC

Scheduled

Dear Valued Customer,

We would like to inform you of an upcoming vendor unplanned maintenance activity that will be performed on the following F5 service:
- F5 Distributed Cloud Network Infrastructure

Maintenance Window:
Start Time: 15 Oct 2026 06:15 UTC
End Time: 15 Oct 2026 12:00 UTC

Reference ID: SDCCAB-5714

Projected Impact:
Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.

Reason for Maintenance:
The vendor will perform planned maintenance to improve service stability and reliability. Measures are being taken to minimise any potential impact.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted Oct 15, 2026 - 06:10 UTC

This scheduled maintenance affected: North America PoPs (Querétaro, Mexico).