F5 Urgent Maintenance Notification for Distributed Cloud Infrastructure Regional Edge in New York (ny8) – Impact: Brief Interruption

Scheduled Maintenance Report for F5

Completed

The scheduled maintenance has been completed.
Posted Oct 25, 2025 - 08:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 25, 2025 - 04:02 UTC

Scheduled

Dear Valued Customer,

We are writing to inform you about an Urgent network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 25 Oct 2025 04:00 UTC
End Time: 25 Oct 2025 08:00 UTC
Reference ID: SDCCAB-2100

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for New York (ny8) regional edge site will encounter service interruption during this window.
2. Services and applications should remain unaffected and will continue to be served from other Regional Edges within the same region.
3. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud
Posted Oct 24, 2025 - 17:20 UTC
This scheduled maintenance affected: North America PoPs (New York (ny8), NY, United States).