Update - The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will share further updates as more information becomes available.
Jun 09, 2025 - 07:10 UTC
Update - The F5 Distributed Cloud team is actively working toward a resolution of the issue affecting Synthetic Monitor observability in the Singapore region. We will share updates as more information becomes available.
Jun 06, 2025 - 08:18 UTC
Update - The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.
Jun 04, 2025 - 07:48 UTC
Update - The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.
Jun 03, 2025 - 23:30 UTC
Update - The F5 Distributed Cloud team has identified an issue with Synthetic monitor observability from Singapore region. Our team is actively working to resolve the issue, if you're experiencing any service degradation, please contact our support team.
Jun 03, 2025 - 07:53 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Singapore PoP.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 7:00 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 03, 2025 - 07:05 UTC

About This Site

F5 Distributed Cloud provides distributed cloud services to connect, secure, and deploy your applications across edge, multi-cloud, and our global app delivery network.

This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.

Services ? Degraded Performance
90 days ago
99.98 % uptime
Today
Portal & Customer Login ? Operational
90 days ago
99.77 % uptime
Today
Customer Dashboard ? Degraded Performance
90 days ago
99.98 % uptime
Today
App Stack ? Operational
90 days ago
99.98 % uptime
Today
Secure Mesh ? Operational
90 days ago
100.0 % uptime
Today
Bot Defense ? Operational
90 days ago
100.0 % uptime
Today
Client Side Defense ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
CDN Control Plane ? Operational
90 days ago
99.99 % uptime
Today
Account Protection ? Operational
90 days ago
99.98 % uptime
Today
NGINX One ? Operational
90 days ago
100.0 % uptime
Today
TA - Traffic Advertising Operational
90 days ago
100.0 % uptime
Today
Routed Originated Services Operational
90 days ago
100.0 % uptime
Today
WebApp Scanning ? Operational
90 days ago
100.0 % uptime
Today
HTTP Load Balancer ? Operational
90 days ago
100.0 % uptime
Today
Customer Support, Docs and WebSite ? Major Outage
90 days ago
98.96 % uptime
Today
Website ? Operational
90 days ago
98.74 % uptime
Today
Customer Support ? Operational
90 days ago
99.99 % uptime
Today
Software Distribution ? Operational
90 days ago
99.99 % uptime
Today
Product Documentation ? Major Outage
90 days ago
97.13 % uptime
Today
North America PoPs Operational
Ashburn, VA, United States ? Operational
New York, NY, United States ? Operational
San Jose, CA, United States ? Operational
Seattle, WA, United States ? Operational
Toronto, Canada ? Operational
Dallas, TX, United States ? Operational
Atlanta, GA, United States (Network) ? Operational
Montreal, Canada ? Operational
Miami, FL, United States (Network) ? Operational
Chicago, IL, United States (Network) ? Operational
South America PoPs Operational
Sao Paulo, Brazil ? Operational
Europe PoPs Operational
Amsterdam, Netherlands ? Operational
Frankfurt, Germany ? Operational
London, United Kingdom ? Operational
Paris (PA2), France ? Operational
Paris (PA4), France ? Operational
Madrid, Spain ? Operational
Lisbon, Portugal ? Operational
Stockholm, Sweden ? Operational
Paris, France (Network) ? Operational
Asia PoPs Operational
Singapore, Singapore ? Operational
Tokyo, Japan ? Operational
Osaka, Japan ? Operational
Hong Kong, Asia ? Operational
Mumbai, India ? Operational
Chennai, India ? Operational
Jakarta, Indonesia ? Operational
Oceania PoPs Operational
Sydney, Australia ? Operational
Melbourne, Australia ? Operational
Middle East PoPs Operational
Dubai, United Arab Emirates ? Operational
Tel Aviv, Israel ? Operational
Silverline - Legacy Operational
90 days ago
100.0 % uptime
Today
Proxy Services - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Routed Services - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Toronto (YYZ) Operational
90 days ago
100.0 % uptime
Today
Routed Services - North America Operational
90 days ago
100.0 % uptime
Today
Routed Services - Paris (CDG) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Bahrain (BAH) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Hong Kong (HKG) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Montreal (YUL) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Mumbai (BOM) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Ohio (CMH) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - São Paulo (GRU) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Sydney (SYD) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Tokyo (TYO) Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Silverline Ticketing Operational
90 days ago
100.0 % uptime
Today
ACD Service (SOC Phone) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Bot and Risk Mgt - Legacy Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Sunnyvale Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Santa Clara, CA Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Los Angeles Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Chicago Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Washington, DC Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Ashburn Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - New York Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Hong Kong Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Amsterdam Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - East4 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - Central1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - North America - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - North America - Northeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West3 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - East2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - Northeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - South1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - South2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast3 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - Central1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - North1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - ME - South1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - SA - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - East2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - S3 Bucket Operational
90 days ago
100.0 % uptime
Today
Blackfish - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCMP ) US - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCMP ) EU - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCPM) CA - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - US Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - EMEA Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - APCJ-1 Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - APCJ-2 Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - Canada Operational
90 days ago
100.0 % uptime
Today
Internal Communications Operational
90 days ago
100.0 % uptime
Today
Internal Testing Operational
90 days ago
100.0 % uptime
Today
P.STG - STG Operational
90 days ago
100.0 % uptime
Today
S.STG - STG1 Operational
90 days ago
100.0 % uptime
Today
DCPM (WorldWide) Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Northeast3 Operational
90 days ago
100.0 % uptime
Today
Data Inteligence - Premium Upgrades Operational
90 days ago
100.0 % uptime
Today
Data Delivery Upgrade Operational
90 days ago
100.0 % uptime
Today
[F5 Internal Under Testing] Operational
Ongoing development 1 Operational
Ongoing Development 2 Operational
Ongoing Development 3 Operational
Ongoing Development 4 Operational
Ongoing Development 5 Operational
Ongoing Development 6 Operational
Ongoing Development 7 Operational
Ongoing Development 8 Operational
Ongoing Development 9 Operational
Ongoing Development 10 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Urgent scheduled notification for F5 Distributed Cloud Global Controller -Impact : None Jun 9, 2025 15:30-17:30 UTC

Dear Valued Customers,

We would like to inform you in advance of an upcoming urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller DNS service

Maintenance activities will include:
Upgrade F5 Distributed Cloud Global Controller DNS service component to the latest software version.

Maintenance schedule in UTC time:
- Time: June 9 2025 3:30pm UTC to June 9 2025 5:30pm UTC

Projected Impact:
None

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Posted on Jun 09, 2025 - 06:23 UTC

F5 Planned Maintenance Notification for Silverline Proxy Infrastructure in SJC, DCA, FRA, LON, SIN – Impact: Non-Disruptive Jun 9, 2025 16:00 - Jun 13, 2025 16:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Silverline Proxy maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 09/06/25 16:00 UTC
End Time: 13/06/25 16:00 UTC
Reference ID: SDCCAB-581 | SDCCAB-582

Impact:
None expected. Services will remain operational.

Reason for Maintenance:
The Operations team will perform a scheduled upgrade to DNS on Proxy devices.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Posted on May 22, 2025 - 17:15 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure Regional Edge in Paris (PA2) – Impact: Brief Interruption Jun 10, 2025 01:00-04:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 10/06/25 01:00 UTC
End Time: 10/06/25 04:00 UTC
Reference ID: SDCCAB-687

Impact:
1. Customers who have deliberately created hard-coded dependencies for Paris (PA2) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.


Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Jun 05, 2025 - 19:13 UTC

[RESCHEDULED] F5 Planned Maintenance Notification for Distributed Cloud Infrastructure Regional Edge in San Jose (sv10) – Impact: Brief Interruption Jun 10, 2025 02:00-08:00 UTC

Dear Valued Customer,

We are writing to inform you about a planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 10/06/25 02:00 UTC
End Time: 10/06/25 08:00 UTC
Reference ID: SDCCAB-509

Impact:
- Customers who have intentionally created hard-coded dependencies for San Jose (sv10 Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to these Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
-Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Jun 10, 2025 - 02:00 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure Regional Edge in Dallas (dal3) – Impact: Brief Interruption Jun 10, 2025 02:00-07:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 10/06/25 02:00 UTC
End Time:10/06/25 07:00 UTC
Reference ID: SDCCAB-585

Impact:
Projected impact:
- Customers who have intentionally created hard-coded dependencies for Dallas (dal3) Regional Edge site will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to this Regional Edge (RE) site will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on May 23, 2025 - 22:35 UTC

Urgent scheduled notification for F5 Distributed Cloud Global Controller (Backup Window) -Impact : Delay in reporting metrics in customer portal Jun 10, 2025 05:30-13:30 UTC

Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller

Maintenance activities will include:
- Upgrade F5 Distributed Cloud Global Controller logging, metrics and analytics service to the latest software version.


Maintenance schedule:
- Time: June 10 2025 5:30am UTC to June 10 2025 1:30pm UTC

Projected Impact:
As part of the scheduled maintenance, you may notice a temporary lag in reporting dashboards or data visibility. This is expected behavior, and systems will return to normal once the maintenance concludes

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Posted on Jun 09, 2025 - 06:30 UTC

F5 Planned Maintenance Notification for Service Provider Regional Edge in Madrid and Lisbon (md2 and LS1) – Impact: Non-Disruptive Jun 10, 2025 20:00 - Jun 11, 2025 02:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 10/06/25 20:00 UTC
End Time: 11/06/25 02:00 UTC
Reference ID: SDCCAB-642

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Service provider will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on May 30, 2025 - 20:17 UTC

F5 Planned Maintenance Notification for Service Provider Network Infrastructure in Montreal (MTL7) – Impact: Non-Disruptive Jun 13, 2025 00:00-05:00 UTC

Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/06/25 00:00 UTC
End Time: 13/06/25 05:00 UTC
Reference ID: SDCCAB-620

Impact:
Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing a maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Thank you for your patience.

Posted on May 29, 2025 - 00:22 UTC
Jun 9, 2025
Resolved - The F5 Distributed Cloud team has validated and confirmed that the CDN config propagation issue has been resolved. All services remain fully operational. This incident is marked as resolved.
Jun 9, 06:55 UTC
Monitoring - The F5 Distributed Cloud team has confirmed that the issue affecting CDN propagation has been addressed. We continue the proactive monitoring ensuring our services are performing as expected.Please contact our support team if you have any further questions or concerns accordingly.
Jun 7, 02:22 UTC
Identified - The F5 Distributed Cloud support team has detected an issue affecting CDN propagation resulting in increased latency to process CDN Distribution client traffic requests. We are currently working to implement the fix. We shall provide further updates as they become available.

Thank you for your understanding and patience.

Jun 6, 18:17 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN propagation.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 17:39;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 6, 17:43 UTC
Jun 8, 2025

No incidents reported.

Jun 7, 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 05:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an urgent F5 Distributed Cloud Services maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 07/06/2025 05:00 UTC
End Time: 07/06/2025 06:00 UTC
Reference ID: SDCCAB-579

Impact:
None expected. Services will remain operational.

Reason for Maintenance:
Certificate renewal for continued operation of AppStack and SecureMesh CE sites (refer https://my.f5.com/manage/s/article/K000149685)

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Jun 6, 05:55 UTC
Jun 6, 2025
Resolved - This incident has been resolved.
Jun 6, 15:02 UTC
Update - F5 distributed cloud team has validated and confirmed that the issue is resolved and the services remain operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 6, 15:02 UTC
Monitoring - The F5 Distributed Cloud team has validated and confirmed the issue that affected Customer Edges (CEs) is resolved and the services remain fully operational. We will be actively monitoring to ensure our services are performing as expected. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 5, 14:28 UTC
Update - The F5 Distributed Cloud team is actively working on recovering all effected Customer Edges (CEs), root cause is identified and the fix is deployed. We will continue to provide further updates as more information becomes available.
Jun 5, 11:50 UTC
Identified - F5 Distributed Cloud support team has detected security service restarts in the Distributed Cloud Console that might interrupt the production traffic and other services to you. We are currently working to restore the service at the earliest. We shall provide further updates as they become available.
Jun 5, 09:29 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting customer edges (CE).

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 8:37 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 5, 08:42 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an Urgent Scheduled Silverline Proxy maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 06/06/25 07:00 UTC
End Time: 06/06/25 15:00 UTC
Reference ID: SDCCAB-680

Impact:
None expected. Services will remain operational, though they may experience possible geolocation-differences in policies/irules that use the GeoLocation database during the phase of deployment.

Reason for Maintenance:
Apply the latest release of GeoLocationUpdates to all proxy devices.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Jun 4, 17:16 UTC
Resolved - F5 Distributed Cloud team can confirm that this issue was related to internal metrics only, with no impact observed on customer traffic. Services are operational and stable. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 6, 07:27 UTC
Update - F5 Distributed Cloud has identified the issue as related to internal metrics only, with no impact observed on customer traffic. Restoration efforts are currently underway, and we are working to resolve the issue at the earliest. Further updates will be shared as they become available.
Jun 6, 05:07 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of control plane down.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 04:06 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 6, 04:16 UTC
Completed - this maintenance has been rescheduled.
Jun 6, 05:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an urgent F5 Distributed Cloud Services maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 06/06/2025 05:00 UTC
End Time: 06/06/2025 06:00 UTC
Reference ID: SDCCAB-579

Impact:
None expected. Services will remain operational.

Reason for Maintenance:
Certificate renewal for continued operation of AppStack and SecureMesh CE sites (refer https://my.f5.com/manage/s/article/K000149685)

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Jun 4, 07:17 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 UTC
Scheduled - F5 Protected Enterprises

The Operations team will perform an urgent scheduled upgrade to Distributed Cloud Protection Manager (DCPM). There will be no impact to production traffic during this maintenance.

Start Time: 06/06/25 00:00 UTC
End Time: 06/06/25 03:00 UTC
Reference ID: SDCCAB-684

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

Jun 4, 20:59 UTC
Resolved - The F5 Bot Defense team has validated and confirmed the issue that affected Bot Defense management access/control plane from the Distributed Cloud console has been fully resolved. Services have been remained fully operational, and no further impact has been observed during the monitoring period. This incident is now consider resolved. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 6, 02:04 UTC
Monitoring - The F5 Bot Defense team has validated and confirmed the issue that affected Bot Defense management access/control plane from the XC console is resolved and the services remain fully operational. We will be actively monitoring to ensure our services are performing as expected. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Jun 5, 16:52 UTC
Identified - The F5 Distributed Cloud team is actively investigating the issue causing the Bot Defense option to be unavailable in the console. We can confirm that Bot Protection services remain fully functional during this time. Our team is working diligently to restore full functionality, and we will share updates as new information becomes available
Jun 5, 15:27 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Bot defense subscription

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 1:29 PM UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 5, 14:34 UTC
Jun 5, 2025
Resolved - The F5 Distributed Cloud team has confirmed that the underlying issue with real-time access logs within the console has been addressed. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident is now considered resolved.
Jun 5, 21:25 UTC
Monitoring - The F5 Distributed Cloud team has validated the underlying issue and can confirm that real-time access logs within the console are now visible. We are currently monitoring the system for stability and performance. If you have any questions or need further assistance, please contact our support team.
Jun 5, 17:19 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting access logs.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 04:08 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 5, 16:10 UTC
Resolved - The F5 Distributed Cloud team has confirmed that the 503 errors in the Distributed Cloud Console have been addressed. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident is now considered resolved.
Jun 5, 17:08 UTC
Monitoring - The F5 Distributed Cloud team has confirmed that the 503 errors in the XC Console have been addressed. We will be actively monitoring the issue to ensure stability of our services. If you have any questions or concerns, please feel free to reach out to our support team.
Jun 5, 07:54 UTC
Update - F5 Distributed Cloud support team has detected 503 errors in the Distributed Cloud Console that might interrupt our services to you. We are currently working to restore the service at the earliest. We shall provide further updates as they become available.
Jun 5, 01:00 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Seattle region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 00:31 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 5, 00:36 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:02 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller

Maintenance activities will include:
Upgrade F5 Distributed Cloud Global Controller to the latest software version.


Maintenance schedule in UTC time:
- Time: June 5 2025 4:00am UTC to June 5 2025 10:00am UTC

Projected Impact:
Management plane configuration changes will persist and actively propagate throughout the majority of upgrade process. However, there will be a temporary pause in config propagation during the upgrade of the config audit service

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Jun 3, 01:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:01 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 05/06/25 04:00 UTC
End Time: 05/06/25 09:00 UTC
Reference ID: SDCCAB-601

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Service provider will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 28, 21:48 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned Silverline Network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 05/06/25 04:00 UTC
End Time:05/06/25 08:00 UTC
Reference ID: SDCCAB-603

Impact:
None expected. Services will remain operational, any traffic running on the Firewalls during that time should stay on the primary Firewall through the duration of the maintenance.

Reason for Maintenance:
We will be performing replacement of secondary High-Availability Firewall for cluster.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

May 30, 20:23 UTC
Jun 4, 2025
Resolved - Following a detailed investigation, the F5 SRE confirmed that the service degradation linked to DC12 was the result of a maintenance activity, with no impact on customers.
Jun 4, 19:18 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting dc12 vesvegaindexmanager

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 18:37 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Jun 4, 18:38 UTC
Completed - Dear Valued Customer,

We are writing to inform you that the vendor planned maintenance has been cancelled.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 4, 14:24 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 05/06/25 04:00 UTC
End Time: 05/06/25 10:00 UTC
Reference ID: SDCCAB-452

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 5, 14:35 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 04:00 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 04/06/25 04:00 UTC
End Time: 04/06/25 11:00 UTC
Reference ID: SDCCAB-451

Impact:
None expected. Services will remain operational as network traffic on the affected site (MI1) will be automatically redirected to alternative locations during the maintenance window

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 5, 14:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 03/06/25 20:00 UTC
End Time: 04/06/25 05:00 UTC
Reference ID: SDCCAB-533

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Service Provider will be performing network enhancements to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 16, 18:58 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:01 UTC
Scheduled - F5 Protected Enterprises

The Operations team will perform a planned scheduled upgrade to Data Delivery to Production. There will be no impact to production traffic during this maintenance.

Maintenance Details:
Start Time: 06/04/25 00:01 UTC
End Time: 06/04/25 01:01 UTC
Reference ID: SDCCAB-645

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

May 30, 22:44 UTC
Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 17:30 UTC
Update - We are extending the maintenance window by 2 hours as we are doing final validations
Jun 3, 16:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 11:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge site in Hong Kong(hk2)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Hong Kong(hk2) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: June 3 2025 11:30am UTC to June 3 2025 3:30pm UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Jun 3, 06:30 UTC
Jun 2, 2025
Completed - The scheduled maintenance has been completed.
Jun 2, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge site in Seattle(wes)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Seattle(wes) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: June 2 2025 6:30am UTC to June 1 2025 10:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Jun 1, 03:34 UTC
Completed - Dear Valued Customer,

We are writing to inform you that the planned service provider maintenance has been cancelled.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Jun 2, 07:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 UTC
Scheduled - Dear Valued Customer,

We are notifying you about an urgent service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 02/06/25 06:00 UTC
End Time: 02/06/25 09:00 UTC
Reference ID: SDCCAB-611

Impact:
Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing a maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Thank you for your patience.

May 28, 23:32 UTC
Completed - The scheduled maintenance has been completed.
Jun 2, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Amsterdam(ams9) and Lisbon(ls1)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Amsterdam(am9) or Lisbon(ls1) regional edge sites will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: June 2 2025 1:30am UTC to June 1 2025 5:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Jun 1, 03:29 UTC
Jun 1, 2025
Completed - The scheduled maintenance has been completed.
Jun 1, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 06:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 30, 07:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:41 UTC
Scheduled - We are writing to inform you that the scheduled maintenance window for our services has been postponed to 2025-05-31 0630 UTC.

We understand the importance of minimizing disruptions and apologize for any inconvenience this postponement may cause.

Thank you for your understanding and continued support. If you have any questions or concerns, please do not hesitate to contact our support team at support@cloud.f5.com.

May 30, 07:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 05:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Seattle(wes), New York(ny8) and Dallas (dal3)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Seattle(wes) or New York(ny8) or Dallas(dal3) regional edge sites will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 30 2025 5:30am UTC to May 30 2025 9:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 29, 05:33 UTC
Resolved - This incident has been successfully resolved by our service provider. The F5 Distributed Cloud team has verified that all services are stable and functioning as expected. If you experience any issues or notice unusual behaviour, please don't hesitate to reach out to our Support team for prompt assistance.
Jun 1, 11:06 UTC
Monitoring - The F5 Distributed Cloud team would like to inform you that connectivity has been restored at both Dubai (DX1) and Tel Aviv (SDS3) Regional Edges. We will continue to monitor the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
May 31, 18:46 UTC
Identified - Our provider has identified a double fiber cut in their network. At this time, there is no estimated time to repair. Services remain operational, though they may be at risk due to a temporary loss of redundancy.
We are closely monitoring the situation and will continue to keep you informed as soon as we receive further updates.

Thank you for your patience and understanding.

May 31, 15:05 UTC
Investigating - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 31/05/25 13:15 UTC
Estimated Date of Restoration: NA
Reference ID: #316

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 31, 13:27 UTC
Completed - The scheduled maintenance has been completed.
Jun 1, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 02:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge site in NewYork(ny8)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for NewYork(ny8) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: June 1 2025 2:30am UTC to June 1 2025 6:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 31, 12:04 UTC
May 31, 2025
Completed - The scheduled maintenance has been completed.
May 31, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 02:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Amsterdam(ams9) and Lisbon(ls1)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Amsterdam(ams9) or Lisbon(ls1) regional edge sites will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 31 2025 2:30am UTC to May 31 2025 6:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 29, 05:41 UTC
May 30, 2025
Resolved - F5 Bot Defense team has validated and confirmed that the issue is resolved and the services remain fully operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
May 30, 23:42 UTC
Monitoring - The F5 Bot Defense team has confirmed that the backend pipeline issue has cleared, and the affected devices are now reporting healthy statuses. At this time, no further symptoms have been observed.

We continue proactive monitoring to ensure our services are performing as expected. Please contact our support team if you have any further questions or concerns.

May 30, 17:53 UTC
Identified - The F5 Bot Defense team has identified an issue within our backend pipeline that is affecting status reporting for both physical and virtualized SSE devices. This may also affect management functions, including policy deployments, as we previously communicated.

Our teams are actively working on the solution, and we will keep you updated as we make progress.

Thank you for your understanding and patience.

May 30, 17:33 UTC
Update - The F5 Bot Defense team would like to inform you that the current issue is internal to our systems. While any updates such as policy/firmware/TI on the SSEs might not be able to execute, please note that the devices will continue to run the most recent commands they received.

Our teams are actively investigating the situation, and we will keep you updated as we make progress.
Thank you for your understanding and patience.

May 30, 16:27 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting SSEs and vSSEs are not checking in

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 15:38 UTC.
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

May 30, 15:43 UTC
Completed - The scheduled maintenance has been completed.
May 30, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 14:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Singapore(sg3) and Dubai(dx1) (dal3)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Singapore(sg3) or Dubai(dx1) regional edge sites will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 30 2025 2:30pm UTC to May 30 2025 10:30pm UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 29, 05:37 UTC
Completed - The scheduled maintenance has been completed.
May 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 05:00 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 30/05/25 05:00 UTC
End Time: 30/05/25 11:00 UTC
Reference ID: SDCCAB-623

Impact:
Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing a maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Thank you for your patience.

May 29, 00:32 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:30 UTC
Update - We continue to work on the upgrade, and need to extend the upgrade window by 4 hours.

We sincerely apologise for any inconvenience this may cause. Our dedicated team is actively working to resolve this issue as swiftly as possible to ensure the smooth functioning of our services.

May 30, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 01:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Ashburn(dc12), Paris(pa2), Madrid(md2) and Chennai(sif)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Ashburn(dc12) or Paris(pa2) or Madrid(md2) or Chennai(sif) regional edge sites will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 30 2025 1:30am UTC to May 29 2025 5:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 29, 05:24 UTC
Resolved - F5 Distributed Cloud team can confirm that this was an internal non-impacting issue, XC services are operational and stable If you're experiencing any service degradation, please contact our support team to follow up accordingly.
May 30, 06:16 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting nginx-restart

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 12:17 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

May 30, 00:50 UTC
May 29, 2025
Completed - The scheduled maintenance has been completed.
May 29, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 15:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Osaka(osa), Mumbai(mb2), Sydney(sy5) and Tel Aviv(sds3)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Osaka(osa) or Mumbai(mb2) or Sydney(sy5) or Tel Aviv(sds3) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 29 2025 3:30pm UTC to May 29 2025 8:30pm UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 29, 05:15 UTC
Completed - The scheduled maintenance has been completed.
May 29, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 04:00 UTC
Update - Dear Valued Customer,

We are writing to inform you that the urgent service provider maintenance has been rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Maintenance Details:
Start Time: 29/05/25 04:00 UTC
End Time: 29/05/25 11:00 UTC
Reference ID: SDCCAB-497, SDCCAB-589

Projected Impact:
during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 15, 02:21 UTC
Update - Dear Valued Customer,

We are writing to inform you that the urgent service provider maintenance has been rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 27/05/25 05:00 UTC
End Time: 27/05/25 11:00 UTC
Reference ID: SDCCAB-497

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 8, 16:31 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an Urgent service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/05/25 05:00 UTC
End Time: 13/05/25 11:00 UTC
Reference ID: SDCCAB-497

Impact:
Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 8, 12:03 UTC
Completed - The scheduled maintenance has been completed.
May 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 07:00 UTC
Scheduled - F5 Protected Enterprises

There will be a Planned service provider maintenance in our Chicago (EQCH3) data center during the timeframe below. There will be no impact to production traffic as traffic will gracefully failover to secondary/backup clusters. Redundancy will be reduced during this time and we do not recommend production changes during the maintenance period.

Start Time: 29/05/25 07:00 UTC
End Time: 29/05/25 11:00 UTC
Reference ID: SDCCAB-540

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

May 16, 19:56 UTC
Completed - The scheduled maintenance has been completed.
May 29, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 06:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in San Jose(sv10) and Toronto(tr2)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for San Jose(sv10) or Toronto(tr2) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 29 2025 6:30am UTC to May 29 2025 10:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 29, 02:45 UTC
Completed - The scheduled maintenance has been completed.
May 29, 05:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 01:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in London(tn2), Paris(pa4), Montreal(mtl7) and Stockholm(sto6)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for London(tn2) or Paris(pa4) or Montreal(mtl7) or Stockholm(sto6) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 29 2025 1:30am UTC to May 29 2025 5:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 28, 21:53 UTC
Completed - The scheduled maintenance has been completed.
May 29, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 23:00 UTC
Scheduled - F5 Protected Enterprises

F5 Bot Defense will be performing planned maintenance to the Distributed Cloud Protection Manager (DCPM) during the timeframe listed below. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Start Time: 28/05/25 23:00 UTC
End Time: 29/05/25 01:00 UTC
Reference ID: SDCCAB-619

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

May 28, 22:36 UTC
May 28, 2025
Completed - The scheduled maintenance has been completed.
May 28, 14:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 11:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Tokyo(ty8),Melbourne(me1) and Jakarta(jk1)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Tokyo(ty8) or Melbourne(me1) or Jakarta(jk1) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 28 2025 11:30am UTC to May 28 2025 4:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 28, 06:36 UTC
Completed - The scheduled maintenance has been completed.
May 28, 07:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge site in Sao Paulo (sp4)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Sao Paulo (sp4) regional edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 28 2025 5:00am UTC to May 28 2025 9:00am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 27, 20:50 UTC
Completed - The scheduled maintenance has been completed.
May 28, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 23:00 UTC
Update - Dear Valued Customer,

We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled.

Maintenance Details:
Start Time: 27/05/25 23:00 UTC
End Time: 28/05/25 03:00 UTC
Reference ID: SDCCAB-200, SDCCAB-209

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

May 9, 07:34 UTC
Update - Dear Valued Customer,

We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/05/25 21:00 UTC
End Time: 14/05/25 01:00 UTC
Reference ID: SDCCAB-200 SDCCAB-209

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Apr 24, 10:23 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 24/04/2025 21:00 UTC
End Time: 25/04/2025 01:00 UTC
Reference ID: SDCCAB-200, SDCCAB-209

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 8, 21:30 UTC
Completed - The scheduled maintenance has been completed.
May 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 22:00 UTC
Update - Dear Valued Customer,

We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled.

Maintenance Details:
Start Time: 27/05/25 22:00 UTC
End Time: 28/05/25 02:00 UTC
Reference ID: SDCCAB-208, SDCCAB-199

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

May 9, 07:30 UTC
Update - Dear Valued Customer,

We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/05/25 22:00 UTC
End Time: 14/05/25 02:00 UTC
Reference ID: SDCCAB-208, SDCCAB-199

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Apr 24, 10:18 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 24/04/2025 22:00 UTC
End Time: 25/04/2025 02:00 UTC
Reference ID: SDCCAB-208, SDCCAB-199

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 8, 21:33 UTC
May 27, 2025
Completed - The scheduled maintenance has been completed.
May 27, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 16:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned Silverline network infrastructure maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 27/05/2025 16:00 UTC
End Time: 27/05/2025 20:00 UTC
Reference ID: SDCCAB-201, SDCCAB-210

Impact:
No impact to customer traffic. There will be short break in Netflow reporting from site. Mitigation capabilities will not be available for a duration of 20 minutes on two occasions during the change window.

Reason for Maintenance:
Upgrade of Mitigation System.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

May 9, 08:01 UTC
May 26, 2025
Resolved - The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
May 26, 13:43 UTC
Monitoring - The F5 Distributed Cloud team would like to inform you that connectivity has been restored at our Sao Paolo Regional Edge. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
May 24, 15:27 UTC
Update - F5 Distributed Cloud team has detected an issue with our upstream carrier on Sao Paulo region which might interrupt our services to you. We are actively investigating this issue and will provide more updates as they become available.
May 24, 13:36 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Sao Paulo SP4 region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 12:40 AM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

May 24, 12:44 UTC
Resolved - The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
May 26, 13:42 UTC
Monitoring - Dear Valued Customer,

The F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

Thank you for your patience and understanding.

May 25, 05:38 UTC
Update - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 24/05/25 11:26 UTC
Estimated Date of Restoration: NA
Reference ID: INC-20250524-311

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

May 24, 12:16 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 11:26 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5

May 24, 11:58 UTC
Completed - The scheduled maintenance has been completed.
May 26, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 01:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an urgent scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge sites in Frankfurt(fr4) & Sao Paulo (sp4)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Frankfurt(fr4) or Sao Paulo (sp4) regional edge sites will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: May 26 2025 1:30am UTC to May 26 2025 6:30am UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

May 25, 18:09 UTC