In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2025 - 04:00 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a urgent service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 25/04/25 04:00 UTC
End Time: 25/04/25 09:00 UTC
Reference ID: 10069

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 25, 2025 04:00-09:00 UTC
Update - We are running extended tests and need to extend the maintenance by 4 hrs
Apr 25, 2025 - 01:55 UTC
Update - We are extending the maintenance window by 4 hours as we are doing final validations
Apr 24, 2025 - 22:01 UTC
Update - We are extending the maintenance window by 4 hours as the software upgrade is in progress
Apr 24, 2025 - 17:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 2025 - 13:02 UTC
Scheduled - Dear Valued F5 Customers,

We are continuing to work on the upgrade and need to extend the maintenance window until 24-04-2025 1800 UTC.

Due to tooling limitations, we were unable to send a timely notification regarding the extended maintenance window. Instead, a completion notice was sent in error. We sincerely apologize for any confusion or inconvenience this may have caused. Our team is actively working to complete the maintenance as quickly as possible to restore full service and ensure ongoing stability.

For quick reference, the previous maintenance plan shared was as follows:

Maintenance activities will include:
- Upgrade Regional Edge sites to latest software version

Projected impact:
- Customers who have intentionally created hard-coded dependencies for Dubai(dx1) Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to the Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation.

Apr 24, 2025 13:02 - Apr 25, 2025 06:02 UTC

About This Site

F5 Distributed Cloud provides distributed cloud services to connect, secure, and deploy your applications across edge, multi-cloud, and our global app delivery network.

This page provides status of all our products/services, customer dashboard, APIs, and our global network PoPs.

Services ? Under Maintenance
90 days ago
99.99 % uptime
Today
Portal & Customer Login ? Operational
90 days ago
99.99 % uptime
Today
Customer Dashboard ? Operational
90 days ago
100.0 % uptime
Today
App Stack ? Operational
90 days ago
99.98 % uptime
Today
Secure Mesh ? Operational
90 days ago
100.0 % uptime
Today
Bot Defense ? Operational
90 days ago
100.0 % uptime
Today
Client Side Defense ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
CDN Control Plane ? Operational
90 days ago
99.99 % uptime
Today
Account Protection ? Operational
90 days ago
99.99 % uptime
Today
NGINX One ? Operational
90 days ago
100.0 % uptime
Today
TA - Traffic Advertising Operational
90 days ago
100.0 % uptime
Today
Routed Originated Services Under Maintenance
90 days ago
100.0 % uptime
Today
WebApp Scanning ? Operational
90 days ago
100.0 % uptime
Today
HTTP Load Balancer ? Operational
90 days ago
100.0 % uptime
Today
Customer Support, Docs and WebSite ? Operational
90 days ago
99.6 % uptime
Today
Website ? Operational
90 days ago
98.5 % uptime
Today
Customer Support ? Operational
90 days ago
100.0 % uptime
Today
Software Distribution ? Operational
90 days ago
99.99 % uptime
Today
Product Documentation ? Operational
90 days ago
99.92 % uptime
Today
North America PoPs Under Maintenance
Ashburn, VA, United States ? Operational
New York, NY, United States ? Operational
San Jose, CA, United States ? Operational
Seattle, WA, United States ? Operational
Toronto, Canada ? Operational
Dallas, TX, United States ? Operational
Atlanta, GA, United States (Network) ? Operational
Montreal, Canada ? Under Maintenance
Miami, FL, United States (Network) ? Operational
Chicago, IL, United States (Network) ? Operational
South America PoPs Operational
Sao Paulo, Brazil ? Operational
Europe PoPs Operational
Amsterdam, Netherlands ? Operational
Frankfurt, Germany ? Operational
London, United Kingdom ? Operational
Paris (PA2), France ? Operational
Paris (PA4), France ? Operational
Madrid, Spain ? Operational
Lisbon, Portugal ? Operational
Stockholm, Sweden ? Operational
Paris, France (Network) ? Operational
Asia PoPs Operational
Singapore, Singapore ? Operational
Tokyo, Japan ? Operational
Osaka, Japan ? Operational
Hong Kong, Asia ? Operational
Mumbai, India ? Operational
Chennai, India ? Operational
Jakarta, Indonesia ? Operational
Oceania PoPs Operational
Sydney, Australia ? Operational
Melbourne, Australia ? Operational
Middle East PoPs Under Maintenance
Dubai, United Arab Emirates ? Under Maintenance
Tel Aviv, Israel ? Operational
Silverline - Legacy Operational
90 days ago
99.99 % uptime
Today
Proxy Services - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - US West (SJC) Operational
90 days ago
99.8 % uptime
Today
Routed Services - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Routed Services - Toronto (YYZ) Operational
90 days ago
100.0 % uptime
Today
Routed Services - North America Operational
90 days ago
100.0 % uptime
Today
Routed Services - Paris (CDG) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Bahrain (BAH) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Hong Kong (HKG) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Montreal (YUL) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Mumbai (BOM) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Ohio (CMH) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - São Paulo (GRU) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Sydney (SYD) Operational
90 days ago
100.0 % uptime
Today
Regional PoPs - Tokyo (TYO) Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
99.94 % uptime
Today
Silverline Ticketing Operational
90 days ago
100.0 % uptime
Today
ACD Service (SOC Phone) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - US West (SJC) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - US East (DCA) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - UK (LON) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Transit Carrier - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - Germany (FRA) Operational
90 days ago
100.0 % uptime
Today
Proxy Services - Asia (SIN) Operational
90 days ago
100.0 % uptime
Today
Bot and Risk Mgt - Legacy Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Sunnyvale Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Santa Clara, CA Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Los Angeles Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Chicago Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Washington, DC Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Ashburn Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - New York Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Hong Kong Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - Amsterdam Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - East4 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - Central1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - US - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - North America - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - North America - Northeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - European Union - West3 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - East2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - GCP - Asia - Northeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - South1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - South2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Southeast3 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - Central1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - North1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - EU - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - ME - South1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - SA - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - East1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - East2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - West1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - US - West2 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - S3 Bucket Operational
90 days ago
100.0 % uptime
Today
Blackfish - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCMP ) US - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCMP ) EU - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
F5 Distributed Cloud Protection Manager (DCPM) CA - WORLDWIDE Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - US Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - EMEA Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - APCJ-1 Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - APCJ-2 Operational
90 days ago
100.0 % uptime
Today
SAFE - GCP - Canada Operational
90 days ago
100.0 % uptime
Today
Internal Communications Operational
90 days ago
100.0 % uptime
Today
Internal Testing Operational
90 days ago
100.0 % uptime
Today
P.STG - STG Operational
90 days ago
100.0 % uptime
Today
S.STG - STG1 Operational
90 days ago
100.0 % uptime
Today
DCPM (WorldWide) Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Northeast1 Operational
90 days ago
100.0 % uptime
Today
F5 Bot Defense - AWS - AP - Northeast3 Operational
90 days ago
100.0 % uptime
Today
[F5 Internal Under Testing] Operational
Ongoing development 1 Operational
Ongoing Development 2 Operational
Ongoing Development 3 Operational
Ongoing Development 4 Operational
Ongoing Development 5 Operational
Ongoing Development 6 Operational
Ongoing Development 7 Operational
Ongoing Development 8 Operational
Ongoing Development 9 Operational
Ongoing Development 10 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Capacity expansion of F5 Distributed Cloud Logging Infrastructure Apr 26, 2025 04:30-14:30 UTC

Dear Valued Customers,

We would like to inform you of an upcoming maintenance window for the following F5 services:
- F5 Distributed Cloud Logging Service

Maintenance activities will include:
- Capacity expansion of logging infrastructure

Projected Impact:
Users might experience delay in delivery of access logs or GLR logs

Time: April 26 2025 04:30 am UTC to April 26 2025 02:30 pm UTC

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Posted on Apr 11, 2025 - 06:26 UTC

F5 Planned Maintenance Notification for Service Provider Network Infrastructure in Montreal (MTL7)– Impact: Performance Impact Apr 27, 2025 15:00 - Apr 28, 2025 09:00 UTC

Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 27/04/25 15:00 UTC
End Time: 28/04/25 09:00 UTC
Reference ID: 9948

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 22, 2025 - 10:16 UTC

Planned Maintenance notification for F5 Distributed Cloud Regional Edge Sites – Impact: Config Propagation Delay, Traffic Rerouting Apr 28, 2025 03:30 - Apr 29, 2025 07:30 UTC

Update - We are writing to inform you that the scheduled maintenance window for our services has been updated to 2025-04-28 03:30 UTC.
During internal testing, we discovered a issue that need to be resolved to ensure the reliability of our services.

Here is the updated maintenance schedule in UTC time for the Regional Edges:
1. London, Paris(pa4), Montreal​, Stockholm​,Ashburn : 4/28/25 3:30 AM UTC to 4/28/25 7:30 AM UTC
2. San Jose, Toronto : 4/28/25 7:30 AM UTC to 4/28/25 11:30 AM UTC
3. Hong Kong, Tokyo, Melbourne​, Jakartha 4/28/25 11:30 AM UTC to 4/28/25 3:30 PM UTC
4. Osaka, Mumbai, Sydney, Tel Aviv 4/28/25 3:30 PM UTC to 4/28/25 7:30 PM UTC
5. Amsterdam, Lisbon, Singapore, Dubai 4/28/25 7:30 PM to 4/28/25 11:30 PM UTC
6. Sao Paulo, Paris(pa2), Frankfurt​, Madrid​, Chennai 4/28/25 11:30 PM UTC to 4/29/25 3:30 AM UTC
7. Seattle, New York, Dallas 4/29/25 3:30 AM UTC to 4/29/25 7:30 AM UTC

We understand the importance of minimizing disruptions and apologize for any inconvenience this postponement may cause.

Thank you for your understanding and continued support. If you have any questions or concerns, please do not hesitate to contact our support team at support@cloud.f5.com.

Apr 23, 2025 - 23:31 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window for the following F5 services:
F5 Distributed Cloud Mesh on Regional Edges

Maintenance activities will include:
- Upgrade Regional Edge sites to latest software version

Here is the maintenance schedule in UTC time for the Regional Edges:
1. London, Paris(pa4), Montreal​, Stockholm​,Ashburn : 4/24/25 3:30 AM UTC to 4/24/25 7:30 AM UTC
2. San Jose, Toronto : 4/24/25 7:30 AM UTC to 4/24/25 11:30 AM UTC
3. Hong Kong, Tokyo, Melbourne​, Jakartha 4/24/25 11:30 AM UTC to 4/24/25 3:30 PM UTC
4. Osaka, Mumbai, Sydney, Tel Aviv 4/24/25 3:30 PM UTC to 4/24/25 7:30 PM UTC
5. Amsterdam, Lisbon, Singapore, Dubai 4/24/25 7:30 PM to 4/24/25 11:30 PM UTC
6. Sao Paulo, Paris(pa2), Frankfurt​, Madrid​, Chennai 4/24/25 11:30 PM UTC to 4/25/25 3:30 AM UTC
7. Seattle, New York, Dallas 4/25/25 3:30 AM UTC to 4/25/25 7:30 AM UTC

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Regional Edge site may encounter a service interruption during this window.
2. Customer services and applications should remain unaffected and will continue to be served from other Regional Edges within the same region.
3. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational

Rest assured, Customer Edge (CE) services and applications will not experience any downtime during this maintenance window.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Apr 11, 2025 - 06:21 UTC

Planned maintenance notification for F5 Distributed Cloud Global Controller -Impact : Configuration propagation delay Apr 28, 2025 05:00-10:00 UTC

Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller

Maintenance activities will include:
Upgrade F5 Distributed Cloud Global Controller to the latest software version.


Maintenance schedule in UTC time:
- Time: April 28th 2025 5:00am UTC to April 28th 2025 10:00am UTC

Projected Impact:
Management plane configuration changes will persist and actively propagate throughout the majority of upgrade process. However, there will be a temporary pause in config propagation during the upgrade of the config audit service

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Posted on Apr 15, 2025 - 01:54 UTC

F5 Planned Maintenance Notification for Silverline Proxy Infrastructure Global – Impact: Non-Disruptive Apr 28, 2025 07:00-15:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Silverline Proxy maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 28/04/25 07:00 UTC
End Time: 28/04/25 15:00 UTC
Reference ID: SDCCAB-267

Impact:
Possible geolocation-differences in policies/irules that use the GeoLocation database during the phase of deployment.

Reason for Maintenance:
We will be performing geolocation updates.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Posted on Apr 16, 2025 - 22:30 UTC

F5 Planned Maintenance Notification for Bot Defense DCPM PR1, PR2, PR-AP & PR-CA – Impact: Brief Interruption Apr 28, 2025 22:00 - Apr 29, 2025 01:00 UTC

F5 Protected Enterprises,

F5 Bot Defense will be performing planned maintenance to the Distributed Cloud Protection Manager (DCPM) during the timeframe below. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 28/04/25 22:00 UTC
End Time: 29/04/25 01:00 UTC
Reference ID: SDCCAB-363

Impact:
Any policy or firmware updates made during the maintenance window could fail.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Sincerely,

Posted on Apr 24, 2025 - 14:33 UTC

Planned Service Provider Maintenance Notification for F5 Distributed Cloud Services Apr 29, 2025 23:30 - Apr 30, 2025 06:00 UTC

Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 29/04/2025 23:30 UTC
End Time: 30/04/2025 06:00 UTC
Reference ID: 9853

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable maintenance and repair to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 02, 2025 - 12:43 UTC

[RESCHEDULED] F5 Planned Maintenance Notification for F5 Silverline Network Infrastructure Global – Impact: Non-Disruptive Apr 30, 2025 04:00-08:00 UTC

Update - Dear Valued Customer,

We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled.

Maintenance Details:
Start Time: 30/04/2025 04:00 UTC
End Time: 30/04/2025 08:00 UTC
Reference ID: SDCCAB-188

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 16, 2025 - 11:31 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 23/04/2025 04:00 UTC
End Time: 23/04/2025 08:00 UTC
Reference ID: SDCCAB-188

Impact:
No impact to customer traffic, there might be a short netflow traffic reporting break, SOC will have a short time (about 20 minutes) when mitigations cannot be modified, but active mitigation will still run. This change will not be run while attack is active.

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 08, 2025 - 21:11 UTC

Planned maintenance notification for F5 Distributed Cloud Global Controller (Backup Window) -Impact : Configuration propagation delay Apr 30, 2025 05:00-10:00 UTC

Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud Global Controller

Maintenance activities will include:
- Upgrade F5 Distributed Cloud Global Controller to the latest software version.


Maintenance schedule:
- Time: April 30th 2025 5:00am UTC to April 30th 2025 10:00am UTC

Projected Impact:
Management plane configuration changes will persist and actively propagate throughout the majority of upgrade process. However, there will be a temporary pause in config propagation during the upgrade of the config audit service

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Posted on Apr 15, 2025 - 02:11 UTC

[RESCHEDULED] Planned Service Provider Maintenance Notification for F5 Distributed Cloud Services May 6, 2025 04:00-10:00 UTC

Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
-Primary Window
Start Time: 06/05/25 04:00 UTC
End Time: 06/05/25 10:00 UTC

-Additional Window
Start Time: 07/05/25 04:00 UTC
End Time: 07/05/25 10:00 UTC

-Backup Window
Start Time: 08/05/25 04:00 UTC
End Time: 08/05/25 10:00 UTC

Reference ID: 9809

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing fiber maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 01, 2025 - 08:40 UTC

F5 Planned Maintenance notification Bot Defense PKI Application - Impact: Non-Disruptive May 6, 2025 05:00-07:00 UTC

F5 Protected Enterprises:

The Operations team will perform scheduled maintenance to upgrade Bot Defense PKI component during the time frame below.
This may affect to On-Prem SSEs, Overall traffic wont be impacted during this maintenance. However, customers can't add new devices during the change period.

Start Time: 06/05/25 05:00 UTC
End Time: 06/05/25 07:00 UTC
Reference ID: SDCCAB-334

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

Posted on Apr 21, 2025 - 22:47 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Singapore (SG3) – Impact: Non-Disruptive May 6, 2025 16:00-20:00 UTC

Dear Valued Customer,

We are writing to inform you about a planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 06/05/2025 16:00 UTC
End Time: 06/05/2025 20:00 UTC
Reference ID: SDCCAB-232, SDCCAB-241

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Posted on Apr 23, 2025 - 22:35 UTC

Planned Maintenance Notification for F5 Distributed Cloud Network Infrastructure in Chennai (sif) May 6, 2025 18:30-22:30 UTC

Dear Valued Customer,

We are writing to inform you about Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 06/05/25 18:30 UTC
End Time: 06/05/25 22:30 UTC
Reference ID: SDCCAB-312

Reason for Maintenance:
We will be Replacing the line cards on Network Devices

Impact:
1. Customers who have deliberately created hard-coded dependencies for Chennai (sif) Regional Edge site will encounter service interruption during this window.
2. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 16, 2025 - 05:36 UTC

[RESCHEDULED] F5 Planned Maintenance Notification for F5 Silverline Network Infrastructure in Singapore (SIN1) – Impact: Non-Disruptive May 7, 2025 16:00-20:00 UTC

Dear Valued Customer,

We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 07/05/2025 16:00 UTC
End Time: 07/05/2025 20:00 UTC
Reference ID: SDCCAB-201, SDCCAB-210

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Posted on May 07, 2025 - 16:00 UTC

F5 Planned Maintenance Notification for F5 Silverline Network Infrastructure in Ashburn (DCA1) – Impact: Non-Disruptive May 13, 2025 04:00-08:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/05/25 04:00 UTC
End Time: 13/05/25 08:00 UTC
Reference ID: SDCCAB-197 SDCCAB-205

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Posted on Apr 24, 2025 - 11:04 UTC

F5 Planned Maintenance Notification for F5 Silverline Network Infrastructure in San Jose Ca (SJC1) – Impact: Non-Disruptive May 13, 2025 07:00-11:00 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/05/25 07:00 UTC
End Time: 13/05/25 11:00 UTC
Reference ID: SDCCAB-198 SDCCAB-206

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Posted on Apr 24, 2025 - 11:05 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in San Jose (SJC) – Impact: Non-Disruptive May 13, 2025 07:01-11:01 UTC

Dear Valued Customer,

We are writing to inform you about a planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/05/25 07:01 UTC
End Time: 13/05/25 11:01 UTC
Reference ID: SDCCAB-218, SDCCAB-243

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site.

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 24, 2025 - 10:39 UTC

[Rescheduled] F5 Planned Maintenance Notification for F5 Silverline Network Infrastructure in London (LON1) – Impact: Non-Disruptive May 13, 2025 21:00 - May 14, 2025 01:00 UTC

Update - Dear Valued Customer,

We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/05/25 21:00 UTC
End Time: 14/05/25 01:00 UTC
Reference ID: SDCCAB-200 SDCCAB-209

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Apr 24, 2025 - 10:23 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 24/04/2025 21:00 UTC
End Time: 25/04/2025 01:00 UTC
Reference ID: SDCCAB-200, SDCCAB-209

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 08, 2025 - 21:30 UTC

[Rescheduled] F5 Planned Maintenance Notification for F5 Silverline Network Infrastructure in Frankfurt (fra1) – Impact: Non-Disruptive May 13, 2025 22:00 - May 14, 2025 02:00 UTC

Update - Dear Valued Customer,

We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 13/05/25 22:00 UTC
End Time: 14/05/25 02:00 UTC
Reference ID: SDCCAB-208, SDCCAB-199

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Apr 24, 2025 - 10:18 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 24/04/2025 22:00 UTC
End Time: 25/04/2025 02:00 UTC
Reference ID: SDCCAB-208, SDCCAB-199

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 08, 2025 - 21:33 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Sydney (SY5)– Impact: Non-Disruptive May 14, 2025 14:01-18:01 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 14/05/25 14:01 UTC
End Time: 14/05/25 18:01 UTC
Reference ID: SDCCAB-234, SDCCAB-244

Reason for Maintenance:
Upgrade of Mitigation System

Impact:
No impact to customer traffic. There will be short break in Netflow reporting from site.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Posted on Apr 24, 2025 - 11:17 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Tokyo (TKY)– Impact: Non-Disruptive May 14, 2025 15:01-19:01 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 14/05/25 15:01 UTC
End Time: 14/05/25 19:01 UTC
Reference ID: SDCCAB-233, SDCCAB-245

Reason for Maintenance:
Upgrade of Mitigation System

Impact:
No impact to customer traffic. There will be short break in Netflow reporting from site.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Posted on Apr 24, 2025 - 11:01 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Hong Kong (HKG) – Impact: Non-Disruptive May 14, 2025 16:01-20:01 UTC

Dear Valued Customer,

We are writing to inform you about a planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 14/05/2025 16:01 UTC
End Time: 14/05/2025 20:01 UTC
Reference ID: SDCCAB-239

Reason for Maintenance:
Upgrade of Mitigation System

Impact:
No impact to customer traffic, Mitigation capabilities will be diverted to closest site.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 24, 2025 - 10:36 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Amsterdam (AMS9) – Impact: Non-Disruptive May 14, 2025 22:01 - May 15, 2025 02:01 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 14/05/25 22:01 UTC
End Time: 15/05/25 02:01 UTC
Reference ID: SDCCAB-199, SDCCAB-223

Reason for Maintenance:
Upgrade of Mitigation System

Impact:
No impact to customer traffic. There will be short break in Netflow reporting from sites.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Posted on Apr 24, 2025 - 10:31 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Stockholm (STO) – Impact: Non-Disruptive May 14, 2025 22:01 - May 15, 2025 02:01 UTC

Dear Valued Customer,

We are writing to inform you about a planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 14/05/2025 22:01 UTC
End Time: 15/05/2025 02:01 UTC
Reference ID: SDCCAB-235

Reason for Maintenance:
Upgrade of Mitigation System

Impact:
No impact to customer traffic, Mitigation capabilities will be diverted to closest site.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 24, 2025 - 10:38 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Paris (PA4)– Impact: Non-Disruptive May 14, 2025 23:01 - May 15, 2025 03:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 2025 - 10:32 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 14/05/25 23:01 UTC
End Time: 15/05/25 03:01 UTC
Reference ID: SDCCAB-246

Reason for Maintenance:
Upgrade of Mitigation System

Impact:
No impact to customer traffic. Mitigation capabilities will be diverted to closest site.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 24, 2025 - 10:18 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Sao Paulo (SAO) – Impact: Non-Disruptive May 15, 2025 03:01-07:01 UTC

Dear Valued Customer,

We are writing to inform you about a planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 15/05/2025 03:01 UTC
End Time: 15/05/2025 07:01 UTC
Reference ID: SDCCAB-242

Reason for Maintenance:
Upgrade of Mitigation System

Impact:
No impact to customer traffic, Mitigation capabilities will be diverted to closest site.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 24, 2025 - 10:31 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Ashburn (DCA) – Impact: Non-Disruptive May 15, 2025 04:01-08:01 UTC

Dear Valued Customer,

We are writing to inform you about a planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 15/05/25 04:01 UTC
End Time: 15/05/25 08:01 UTC
Reference ID: SDCCAB-236

Impact:
No impact to customer traffic, Mitigation capabilities will be diverted to closest site.

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 24, 2025 - 10:31 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Toronto (TOR) – Impact: Non-Disruptive May 15, 2025 04:01-08:01 UTC

Dear Valued Customer,

We are writing to inform you about a planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 15/05/25 04:01 UTC
End Time: 15/05/25 08:01 UTC
Reference ID: SDCCAB-219

Impact:
No impact to customer traffic. There will be short break in Netflow reporting from site.

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 24, 2025 - 10:26 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in London (LON)– Impact: Non-Disruptive May 15, 2025 21:01 - May 16, 2025 01:01 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 15/05/25 21:01 UTC
End Time: 16/05/25 01:01 UTC
Reference ID: SDCCAB-240

Reason for Maintenance:
Upgrade of Mitigation System

Impact:
No impact to customer traffic. Mitigation capabilities will be diverted to closest site.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Posted on Apr 24, 2025 - 11:01 UTC

F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Frankfurt (FRA)– Impact: Non-Disruptive May 15, 2025 22:01 - May 16, 2025 02:01 UTC

Dear Valued Customer,

We are writing to inform you about a Planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 15/05/25 22:01 UTC
End Time: 16/05/25 02:01 UTC
Reference ID: SDCCAB-231, SDCCAB-238

Reason for Maintenance:
Upgrade of Mitigation System

Impact:
No impact to customer traffic. There will be short break in Netflow reporting from site.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Posted on Apr 24, 2025 - 10:44 UTC

Planned Maintenance Notification for F5 Service Provider Network Infrastructure in Stockholm (STO6) – Impact: Performance Impact May 19, 2025 22:00 - May 20, 2025 04:00 UTC

Dear Valued Customer,

We are writing to inform you about Planned Service Provider Network Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 19/05/25 22:00 UTC
End Time: 20/05/25 04:00 UTC
Reference ID: 10109

Reason for Maintenance:
Our Service Provider will be performing re-splicing of cable section to improve stability and quality of services.

Impact:
Services will remain operational, though there might be minor performance impact due to a temporary loss of redundancy.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Posted on Apr 24, 2025 - 13:44 UTC
Apr 25, 2025
Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 24/04/25 21:00 UTC
End Time: 25/04/25 04:00 UTC
Reference ID: 9684

Impact:
None expected. There might be a minor performance impact due to temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable re-routing to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 11, 13:14 UTC
Apr 24, 2025
Completed - The scheduled maintenance has been completed.
Apr 24, 21:58 UTC
Update - We are extending the maintenance window by 6 hours as the software upgrade is in progress
Apr 24, 19:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 18:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an emergency hot fix maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge in Sydney

Maintenance activities will include:
- Apply a fix for Intermittent CE tunnel flap

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Sydney (sy5) regional edge site will encounter service interruption during this window.
2. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: April 24 2025 6:30pm UTC to April 25 2025 8:30pm UTC

We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Apr 24, 18:29 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 21:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:35 UTC
Scheduled - F5 Protected Enterprises

The Operations team will perform a scheduled enabling new clusters. There will be no impact to production traffic during this maintenance.

Start Time: 24/04/25 20:35 UTC
End Time: 24/04/25 22:35 UTC
Reference ID: SDCCAB-373

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

Apr 24, 20:34 UTC
Completed - Dear Valued Customer,

We would like to inform you that this maintenance notification was sent in error due to a duplication. We request you to disregard this message, as it is a duplicate of the original communication titled "F5 Planned Maintenance Notification for Distributed Cloud Infrastructure in Singapore (SG3) – Impact: Non-Disruptive" which has already been shared by our team.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 24, 14:53 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned Distributed Cloud Infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 06/05/2025 16:01 UTC
End Time: 06/05/2025 20:01 UTC
Reference ID: SDCCAB-232, SDCCAB-241

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site.

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 24, 11:57 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 12:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:45 UTC
Scheduled - Dear Valued F5 Customers,

We are continuing to work on the upgrade and need to extend the maintenance window until 24-04-2025 13:45 UTC.

Due to tooling limitations, we were unable to send a timely notification regarding the extended maintenance window. Instead, a completion notice was sent in error. We sincerely apologize for any confusion or inconvenience this may have caused. Our team is actively working to complete the maintenance as quickly as possible to restore full service and ensure ongoing stability.

For quick reference, the original maintenance plan was shared on April 10, 2025, at 5:11 AM UTC as follows:

Maintenance activities will include:
- Upgrade Regional Edge sites to latest software version

Projected impact:
- Customers who have intentionally created hard-coded dependencies for Ashburn(dc12) or Dubai(dx1) Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to the Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation.

Apr 24, 09:38 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 24/04/2025 07:00 UTC
End Time: 24/04/2025 11:00 UTC
Reference ID: SDCCAB-198, SDCCAB-206

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 8, 21:23 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 05:00 UTC
Update - We are writing to inform you that the scheduled maintenance window for our services has been updated to 2025-04-24 05:00 UTC. During internal testing, we discovered a issue that need to be resolved to ensure the reliability of our services.

We understand the importance of minimizing disruptions and apologize for any inconvenience this postponement may cause.

Thank you for your understanding and continued support. If you have any questions or concerns, please do not hesitate to contact our support team at support@cloud.f5.com.

Apr 22, 16:06 UTC
Update - We are writing to inform you that the scheduled maintenance window for our services has been updated to 2025-04-23 05:00 UTC.

We understand the importance of minimizing disruptions and apologize for any inconvenience this postponement may cause.

Thank you for your understanding and continued support. If you have any questions or concerns, please do not hesitate to contact our support team at support@cloud.f5.com.

Apr 21, 04:22 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window for the following F5 services in Ashburn(dc12) & Dubai(dx1):
- F5 Distributed Cloud Mesh in Ashburn(dc12) & Dubai(dx1)

Maintenance activities will include:
- Upgrade Regional Edge sites to latest software version

Maintenance Schedule in UTC:
- Time 2025-4-22 05:00 am UTC to 2025-4-22 09:00 am UTC

Projected impact:
- Customers who have intentionally created hard-coded dependencies for Ashburn(dc12) or Dubai(dx1) Regional Edge sites will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to the Regional Edge (RE) sites will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Apr 10, 05:11 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 24/04/2025 04:01 UTC
End Time: 24/04/2025 08:01 UTC
Reference ID: SDCCAB-197, SDCCAB-205

Impact:
No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change window

Reason for Maintenance:
Upgrade of Mitigation System

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 8, 21:17 UTC
Apr 23, 2025
Completed - The scheduled maintenance has been completed.
Apr 23, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 19:01 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 23/04/25 19:01 UTC
End Time: 23/04/25 23:30 UTC
Reference ID: SDCCAB-225

Impact:
- Customers who have intentionally created hard-coded dependencies for London (LD6) Regional Edge sites will experience a service interruption during this window.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing a network device configuration change to ensure the stability and quality of our services

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 8, 17:13 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 23:21 UTC
Update - Dear Valued F5 Customers,

We are continuing to work on the upgrade and need to extend the maintenance window until 24-04-2025 05:00 UTC.

Apr 23, 19:26 UTC
Update - Dear Valued F5 Customers,

We are continuing to work on the upgrade and need to extend the maintenance window until 23-04-2025 21:00 UTC.

Apr 23, 16:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 14:30 UTC
Scheduled - Dear Valued F5 Customers,

We are continuing to work on the upgrade and need to extend the maintenance window until 23-04-2025 17:00 UTC.

Due to tooling limitations, we were unable to send a timely notification regarding the extended maintenance window. Instead, a completion notice was sent in error. We sincerely apologize for any confusion or inconvenience this may have caused. Our team is actively working to complete the maintenance as quickly as possible to restore full service and ensure ongoing stability.

For quick reference, the original maintenance plan was shared on April 10, 2025, at 5:05 AM UTC as follows:

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Projected impact:
- Customers who have intentionally created hard-coded dependencies for Sydney(sy5) Regional Edge site will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to the Regional Edge (RE) site will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation.

Apr 23, 14:28 UTC
Resolved - The service provider incident has been resolved and stable. The incident has been marked as resolved
Apr 23, 22:24 UTC
Investigating - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 23/04/25 08:42 UTC
Estimated Date of Restoration: NA
Reference ID: 10076

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 23, 09:56 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 13:00 UTC
Update - We are extending the maintenance window by 4 hours as the software upgrade is in progress
Apr 23, 06:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 05:00 UTC
Update - We are writing to inform you that the scheduled maintenance window for our services has been updated to 2025-04-23 05:00 UTC. During internal testing, we discovered a issue that need to be resolved to ensure the reliability of our services.

We understand the importance of minimizing disruptions and apologize for any inconvenience this postponement may cause.

Thank you for your understanding and continued support. If you have any questions or concerns, please do not hesitate to contact our support team at support@cloud.f5.com.

Apr 22, 04:03 UTC
Update - We are writing to inform you that the scheduled maintenance window for our services has been updated to 2025-04-22 05:00 UTC.

We understand the importance of minimizing disruptions and apologize for any inconvenience this postponement may cause.

Thank you for your understanding and continued support. If you have any questions or concerns, please do not hesitate to contact our support team at support@cloud.f5.com.

Apr 21, 04:20 UTC
Scheduled - Dear Valued Customers,

We would like to inform you in advance of an upcoming scheduled maintenance window for the following F5 services in Sydney (sy5):
- F5 Distributed Cloud Mesh in Sydney(sy5)

Maintenance activities will include:
- Upgrade Regional Edge site to latest software version

Maintenance Schedule in UTC:
- Time 2025-4-21 05:00 am UTC to 2025-4-21 09:00 am UTC

Projected impact:
- Customers who have intentionally created hard-coded dependencies for Sydney(sy5) Regional Edge site will experience a service interruption during this window.
- During this window, the tunnel from the Customer Edge (CE) to the Regional Edge (RE) site will go down, resulting in delays for configuration propagation.
- Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Apr 10, 05:05 UTC
Completed - Dear Valued Customer,

We are writing to inform you that the service provider planned maintenance has been cancelled.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 23, 08:05 UTC
Update - Dear Valued Customer,

We are writing to inform you that the planned service provider maintenance is rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 23/04/25 21:00 UTC
End Time: 24/04/25 04:00 UTC
Reference ID: 9928

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 11, 11:55 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 22/04/25 21:00 UTC
End Time: 23/04/25 04:00 UTC
Reference ID: 9928

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 9, 17:25 UTC
Apr 22, 2025
Resolved - The lag issue on PR1 observed on the overview page has been resolved, all services are fully operational after the actions taken.
F5 team will continue monitoring services and stability

Apr 22, 20:09 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting XCPM for PR1

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 19:31 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Apr 22, 19:33 UTC
Completed - The scheduled maintenance has been completed.
Apr 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 02:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge in Stockholm (sto6).

Maintenance activities will include:
- Operating System upgrade on compute nodes in the Regional Edge site.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for the Stockholm (sto6) Regional Edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: Time: April 22, 2025, 0200 UTC to April 22, 2025, 1200 UTC.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation.

Apr 5, 13:30 UTC
Resolved - The service provider incident has been successfully resolved, and full system redundancy has been reinstated. The Distributed Cloud team has verified that all services are stable and operating as expected. If you encounter any service degradation or anomalies, please contact our support team for prompt assistance.
Apr 22, 06:39 UTC
Monitoring - We have verified with our service provider that the issue has now been resolved. Services will remain under monitoring to ensure proper functioning. Please reach out to F5 Support with any questions or concerns regarding this notification.
Apr 22, 02:17 UTC
Investigating - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 21/04/25 14:47 UTC
Estimated Date of Restoration: 21/04/25 19:30 UTC
Reference ID: 10056

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 21, 16:40 UTC
Resolved - The service provider incident has been successfully resolved, and full system redundancy has been reinstated. The Distributed Cloud team has verified that all services are stable and operating as expected. If you encounter any service degradation or anomalies, please contact our support team for prompt assistance.
Apr 22, 06:38 UTC
Monitoring - We have verified with our service provider that the issue has now been resolved. Services will remain under monitoring to ensure proper functioning. Please reach out to F5 Support with any questions or concerns regarding this notification.
Apr 22, 02:49 UTC
Investigating - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 21/04/25 02:08 UTC
Estimated Date of Restoration: NA
Reference ID: 10052

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 21, 03:25 UTC
Apr 21, 2025
Resolved - The issue has been resolved, all services are now fully operational after the actions taken. This incident has been officially marked as resolved.
Apr 21, 19:15 UTC
Identified - The issue has been identified and we are taking mitigative efforts to resolve the situation. This incident is only affecting 3 customers which are aware of this situation
Apr 21, 18:08 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Egress-Proxy

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 17:20 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Apr 21, 17:23 UTC
Resolved - The service provider incident has been resolved and redundancy has been restored. The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Apr 21, 11:00 UTC
Monitoring - We have verified with our service provider that the issue has now been resolved. Services will remain under monitoring to ensure proper functioning. Please reach out to F5 Support with any questions or concerns regarding this notification.
Apr 21, 08:09 UTC
Investigating - Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 2025-04-21 03:34:39 UTC
Estimated Date of Restoration: N/A
Reference ID: 10053

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 21, 04:29 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 UTC
Update - We are writing to inform you that the scheduled maintenance window for our services has been updated to 2025-04-21 0100 UTC.

We understand the importance of minimizing disruptions and apologize for any inconvenience this postponement may cause.

Thank you for your understanding and continued support. If you have any questions or concerns, please do not hesitate to contact our support team at support@cloud.f5.com.

Apr 19, 04:34 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge in Paris (pa4).

Maintenance activities will include:
- Operating System upgrade on compute nodes in the Regional Edge site.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for the Paris (pa4) Regional Edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: Time: April 24, 2025, 0100 UTC to April 24, 2025, 1000 UTC.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation.

Apr 5, 13:35 UTC
Apr 20, 2025
Completed - The scheduled maintenance has been completed.
Apr 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 04:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge in Mumbai (mb2).

Maintenance activities will include:
- Operating System upgrade on compute nodes in the Regional Edge site.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for the Mumbai (mb2) Regional Edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: Time: April 20, 2025, 0400 UTC to April 20, 2025, 1400 UTC.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation.

Apr 5, 13:23 UTC
Apr 19, 2025
Completed - The scheduled maintenance has been completed.
Apr 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 UTC
Scheduled - Dear Valued Customers,

We would like to inform you of an upcoming maintenance window for the following F5 services:
- F5 Distributed Cloud Mesh on Regional Edge in Chennai (sp4)

Maintenance activities will include:
- Operating System upgrade on compute nodes in the Regional Edge site.

Projected Impact:
1. Customers who have deliberately created hard-coded dependencies for Chennai (sif) Regional Edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Time: Time: April 19, 2025, 0400 UTC to April 19, 2025, 1400 UTC.

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation.

Apr 5, 13:20 UTC
Apr 18, 2025
Resolved - The F5 Distributed Cloud team has validated and confirmed that this is a cosmetic issue affecting Distributed Cloud console's specific metrics. The issue with this metric will be fixed in an upcoming ATOM release. If you're experiencing any service degradation, please contact our support team to follow up accordingly.
Apr 18, 07:42 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting ES accessibility.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 19:41 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Apr 17, 19:49 UTC
Apr 17, 2025
Apr 16, 2025
Resolved - The issue has been identified and we have take mitigative efforts to resolve the situation. This incident was confirmed to be a non-service impacting issue.
Apr 16, 17:28 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting JK1

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 04:55 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Apr 16, 16:58 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about Planned Silverline portal maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 16/04/25 15:00 UTC
End Time: 16/04/25 17:00 UTC
Reference ID: SDCCAB-175

Impact:
Services will remain operational but Silverline portal will be unavailable

Reason for Maintenance:
DB upgrade

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,

Apr 2, 17:50 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:30 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an unplanned Distributed Cloud Services maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 16/04/2025 03:30 UTC
End Time: 16/04/2025 08:30 UTC
Reference ID: SDCCAB-269

Impact:
None expected. Services will remain operational.

Reason for Maintenance:
Certificate renewal for continued operation of AppStack and SecureMesh CE sites (refer https://my.f5.com/manage/s/article/K000149685)

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Apr 15, 10:26 UTC
Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 04:00 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 15/04/25 04:00 UTC
End Time: 15/04/25 07:00 UTC
Reference ID: SDCCAB-180

Impact:
1. Customers who have deliberately created hard-coded dependencies for Ashburn (DC12) Regional Edge site will encounter service interruption during this window.
2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational.
3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be performing a maintenance to network devices in Ashburn (DC12)

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 1, 15:07 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 00:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:40 UTC
Scheduled - Dear Valued Customer,

We are writing to inform you about an Unplanned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 14/04/25 22:00 UTC
End Time: 15/04/25 00:00 UTC
Reference ID: SDCCAB-172

Impact:
1. Customers who have deliberately created hard-coded dependencies for Paris (pa2) Regional Edge site will encounter service interruption during this window.
2. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.

Reason for Maintenance:
We will be adding new capacity between network devices

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 14, 22:37 UTC
Apr 14, 2025
Completed - The scheduled maintenance has been completed.
Apr 14, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:30 UTC
Scheduled - Dear Valued Customers,

We would like to inform you on a emergency scheduled maintenance window for the following F5 services:
- F5 Distributed Cloud CDN Service

Maintenance activities will include:
Upgrade F5 Distributed Cloud CDN Service to latest version.

Maintenance schedule in UTC time:
- Time: April 14th 2025 7:30pm UTC to April 14th 2025 10:30pm UTC

Projected Impact:
1. Customers will not see any impact to CDN traffic
2. CDN configuration propagation may see a delay

If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Thank you for your understanding and cooperation

Apr 14, 19:25 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 UTC
Scheduled - F5 Protected Enterprises

The Operations team will perform a scheduled upgrade to Customer Edge component in BRM.. There will be no impact to production traffic during this maintenance.

Start Time: 14/04/25 06:00 UTC
End Time: 14/04/25 08:00 UTC
Reference ID: SDCCAB-265

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

Apr 11, 19:23 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025
Resolved - The F5 Distributed Cloud team has validated and confirmed that the issue has been resolved, with DNS resolution in the US-East region now fully operational. All other services continue to function as expected. This incident has been officially marked as resolved.
Apr 12, 15:51 UTC
Monitoring - The F5 Distributed Cloud team previously identified an issue impacting DNS resolution in the US-East region. Corrective actions are being implemented, and the services are under close monitoring to ensure continued performance. We will share further updates as they become available.
Apr 12, 14:27 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting DNS in US-East site.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 1:29 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Apr 12, 13:34 UTC
Apr 11, 2025
Completed - Dear Valued Customer,

We are writing to inform you that the planned service provider maintenance has been cancelled.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 11, 12:20 UTC
Scheduled - Dear Valued Customer,

We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.

Maintenance Details:
Start Time: 23/04/25 21:00 UTC
End Time: 24/04/25 04:00 UTC
Reference ID: 9931

Impact:
None expected. There might be a minor performance impact due to temporary loss of redundancy.

Reason for Maintenance:
Our provider will be performing cable maintenance to ensure the stability and quality of our services.

Our Commitment:
We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

Apr 10, 17:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:00 UTC
Scheduled - F5 Protected Enterprises

The Operations team will perform a scheduled upgrade to AWS cSSE clusters. There will be no impact to production traffic during this maintenance.

Start Time: 11/04/25 00:00 UTC
End Time: 11/04/25 04:00 UTC
Reference ID: SDCCAB-183

Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

Apr 2, 17:08 UTC